FAQs
Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a chat message in Internet Banking.
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Yes, Triodos offers Open Banking services, enabling providers to integrate their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.
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You can withdraw up to £300 per day in the UK per cardholder from ATMs accepting Visa. You can amend this to up to £500 per day in the Triodos app under More > Cards > Card daily limits > Cash withdrawals. You can amend this in Internet Banking under Self Service > Cards > Daily cash withdrawal limit.
You can use any cash machines displaying the Visa logo.
To make things easier you can find your nearest cash machine here.
Remember, you can also request cash back when shopping with participating retailers.
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No. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.
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To activate your card, use your PIN to withdraw money from an ATM or when making a payment. You will need to do this before you make any contactless or online payments.
Your PIN is viewable in the Triodos Mobile Banking App under More > Cards. If you have never used the Triodos App, your PIN will be sent in the post separately.
Your card will need to be activated before you can add it to a digital wallet (e.g. Apple Wallet or Google Wallet).
Don't have the Triodos App? Download via the App Store or Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android 7.0 or higher, or Apple iOS 15 or higher.
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You can amend a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.
Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.
To cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’.
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If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. You won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service. For more about unarranged overdrafts, please see the terms and conditions.
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We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.
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If you have a passport or driving licence in your new name, we can send you a link by email so you can upload your document digitally. You will need access to a smartphone for this. Please call us or send a chat message to request a link. We will also need to know the reason for your name change.
Alternatively, send us an original or certified copy of the documentation (marriage certificate, deed poll*, decree nisi or decree absolute or final order) along with a covering letter including both your ‘old’ and ‘new’ signature.
*Please note that we can only accept deed poll documents that have been enrolled in the courts. For more information see here
You can send your letter using our Freepost address:
Freepost TRIODOS BANK (no stamp required)
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To change your settings for SMS text messages, please log in to your Internet Banking, navigate to ‘Self service’ under quick links, then select ‘Preferences and privacy’. Here you can click on ‘Text notification settings’ to amend your notifications and save the changes.
To change your settings for push notifications, in the app go to 'More', then select 'Preferences & privacy'. Here you can tap on 'Push notifications' and choose which push notifications you would like to receive, if any.
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To set up standing orders in the Triodos App or Internet Banking, choose the account you wish the money to be taken from and select 'Payments'. Enter the recipients’ details and the amount. Click the calendar icon next to the payment date to set the frequency of the payment and save your changes. Authorise the payment to complete the set up.
Standing orders are processed on working days, so if the payment you have set up is due to go out on a weekend or UK bank holiday, it will be processed on the next working day.
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Log into the Triodos App and choose ‘More’, ‘Cards’, select the relevant card and then choose ‘View PIN’.
You can change your PIN at an ATM using the PIN Services menu.
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Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.
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No - we do not offer overdrafts on our Personal Current Account.
For assistance with debt and managing your finances please visit our support page where we list a number of specialist organisations who will be able to help you.
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You can change your security word by logging into internet banking and choosing 'Self Service' and then click 'Personal Settings' and then 'Edit' next to the Salutation option. If you are having difficulty accessing your account through internet banking please contact us.
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There can be many reasons why your card payment might be declined. For example:
- You may need to adjust your card daily limit. This can be done in the Triodos App under More > Cards > Card daily limits, or in Internet Banking under Self service > Cards > Card daily limits.
- Your address may not match with both the retailer and your Triodos account. You can check your address in the Triodos App under More > Personal information, or in Internet Banking under Self service > Personal settings.
- You may need to approve the payment. More information on this can be found here.
If these suggestions do not resolve the issue, please contact us.
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