FAQs
Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Learn more about the Financial Services Compensation Scheme.
Was this helpful?
Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
Our Bristol office has reopened to visitors from the general public, so you can also deliver cheques in person during our office hours.
Was this helpful?
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
Was this helpful?
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
Was this helpful?
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do- Provide around the clock debit card transaction monitoring
- We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
- Give you the ability to block your card by sending us a text message
- Temporarily block accounts and debit cards if fraudulent activity is suspected
- Log you out of internet banking and the app after a period of inactivity
- Keep you up-to-date with the fraud protection advice
- Use a secure three-stage log in with a digipass for personal current account holders
- As a personal account customer you can receive alerts by text message when online or card transactions are made
- Temporarily suspend your internet banking if left dormant for a long time
- Only contact you via your registered details
We will never contact you out of the blue to ask you:
- for your digipass PIN
- for your card number or PIN
- for your mobile app passcode
- to transfer money out of your account
- to click a link in an email to our internet banking
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
Was this helpful?
Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard.
To calculate how much your transaction could cost you use our currency conversion calculator.
See our tariff of charges for full details or the Fee Information Document for more information.
Was this helpful?
Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.
Was this helpful?
You will be able to continue using your old account up to and until your switch date, when your funds will be transferred to your new account.
Was this helpful?
Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account. If you want to, you can switch and keep the old account open, but you won’t be able to use the Current Account Switch Service.
Was this helpful?
Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
Was this helpful?
Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.
Was this helpful?
The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.
Was this helpful?
The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.
The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.
This service provides all the following benefits:
- Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
- Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
- The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.
Was this helpful?
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
Was this helpful?
Yes, bank accounts that include an overdraft can switch using the Current Account Switch Service, but you’ll need to have set up an overdraft with us. If you’d like to set up an overdraft please get in touch and we will be able to advise if you’re eligible for one, dependent on our lending criteria and your credit status.
Was this helpful?
Yes, you can choose and agree a switch date with us. Just make sure you allow seven working days for the switch to take place and that your chosen date isn’t a Saturday, Sunday or Bank Holiday.
Was this helpful?
It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.
Was this helpful?
We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.
Was this helpful?
To change your setting for SMS/text messages please log in to your Internet Banking and use the quick links in ‘Self service’ then ‘Settings’ to visit your Account Profile in old Internet Banking. Here you can click on ‘Mailing Settings’ to amend your text notification settings and then save the changes.
Was this helpful?
We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.
Was this helpful?
If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.
Ready to switch?
Simply log in to your Mobile App, go to ‘More’ then ‘Account Settings’ and tap on ‘Switching Service’ to start your switch.
Alternatively, you can log in to Internet Banking, click on 'Self service' and use the quick links to ‘Switch current account’, which will take you to the switch form in old Internet Banking.
Watch our how-to video on switching your current account.
Was this helpful?
If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service
Was this helpful?
Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.
Was this helpful?
You can withdraw up to £300 per day (subject to available funds in your account) , per account holder, from ATMs accepting MasterCard globally (except for ChangeGroup ATMs). For detail regarding charges for using your card abroad please see out tariff of charges.
Was this helpful?
Yes, we do offer joint accounts. You can apply via our current account page.
Was this helpful?
How-to guides
How to update your account and personal details
The 7-day switch process
test 7-day switch
Documents
- Financial Services Compensation Scheme (FSCS) information sheet86 KB, PDF
- Privacy Statement61 KB, PDF
- Personal banking tariff for current and savings accounts44 KB, PDF
- Current Account switch guide289 KB, PDF
- Current Account Switch Service account closure instruction60 KB, PDF
- Current account fee information document76 KB, PDF
- Triodos Current Account - key features and what you need to know32 KB, PDF
- Terms and Conditions for our Text Message Service49 KB, PDF
- Current Account Switch Data Privacy Notice48 KB, PDF
- Joint accounts: Add a new account holder to the Triodos Current Account148 KB, PDF
- Terms and Conditions for the Triodos Current Account 115 KB, PDF
- Disputed transaction – additional information form103 KB, PDF
- Instruction to remove an account holder83 KB, PDF
- Mastercard Identity Check Terms of Use47 KB, PDF
- Current Account Switch Guarantee≈ 1 MB
- Accessing your money at an ATM59 KB, PDF
- Application for a Triodos Current Account with a Power of Attorney141 KB, PDF