FAQs
The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
Was this helpful?
Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
Our Bristol office has reopened to visitors from the general public, so you can also deliver cheques in person during our office hours.
Was this helpful?
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
Was this helpful?
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
Was this helpful?
Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we continue to review the options, remaining conscious of maintaining a high quality of service for all our customers.
Was this helpful?
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
- Provide around the clock debit card transaction monitoring.
- Provide 24/7 phone support to answer your questions about your debit card.
- Let you freeze and unfreeze your card whenever you need to.
- Temporarily block accounts and debit cards if fraudulent activity is suspected.
- Automatically log you out of Internet Banking and the app after a period of inactivity.
- Keep you up to date with fraud protection advice.
- Send text alerts when online or card transactions are made.
- Temporarily suspend your Internet Banking if left dormant for a long time.
What we’ll never do
We will never contact you out of the blue to ask you:
- For your mobile app passcode.
- For your digipass PIN.
- For your card number or PIN.
- To transfer money out of your account.
- To click a link in an email to our Internet Banking.
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
Was this helpful?
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
Was this helpful?
Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.
Was this helpful?
No, you will need to wait for the funds to clear in order to access the funds.
Was this helpful?
You will be able to continue using your old account up to and until your switch date, when your funds will be transferred to your new account.
Was this helpful?
Yes, you can choose and agree a switch date with us. Just make sure you allow seven working days for the switch to take place and that your chosen date isn’t a Saturday, Sunday or Bank Holiday.
Was this helpful?
Using the Mobile Secure Key is more convenient and means you and your money are better protected from fraud.
During activation, you provide a photo of your ID and a video of your face to verify it is really you - the digital equivalent of an ‘in-person’ identity check at a high street bank.
These are linked to your Mobile Secure Key and the devices you have set it up on, ensuring no one else can set up or use your Mobile Secure Key on their device.
If you have a physical digipass, the Mobile Secure Key will replace it. This means you can send your Triodos Digipass back to us for recycling, using our freepost address – simply write ‘Freepost TRIODOS BANK’ on the envelope (you do not need to attach a stamp). We have partnered with a Waste Electrical and Electronic Equipment (WEEE) Recycling Scheme and will safely recycle all digipasses.
- Related: How do I log in to IB
Was this helpful?
We look to support any customer who is concerned regarding fees and charges, and we know that life has been difficult for many of us in recent years. If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:
- Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips
- Reviewing charges on your Triodos account
- Reviewing access to overdraft facilities
- Access to funds held in your Triodos savings accounts if appropriate
Visit our help and support to see our tips for setting budgets and managing bills.
Was this helpful?
You can send your Triodos Digipass back to us for recycling, using our freepost address – simply write ‘Freepost TRIODOS BANK’ on the envelope (you do not need to attach a stamp). We have partnered with a Waste Electrical and Electronic Equipment (WEEE) Recycling Scheme and will safely recycle all digipasses.
Was this helpful?
Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account. If you want to, you can switch and keep the old account open, but you won’t be able to use the Current Account Switch Service.
Was this helpful?
Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.
Was this helpful?
Yes - you can use your card wherever you see the Mastercard logo. There are charges for using your card abroad - please see our tariff for details.
Was this helpful?
Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
Was this helpful?
The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.
Was this helpful?
The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.
The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.
This service provides all the following benefits:
- Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
- Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
- The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.
Was this helpful?
We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.
Was this helpful?
It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.
Was this helpful?
Yes, you can. You may find it helpful to rename your accounts to make identifying and distinguishing them a bit easier. To do this, go into ‘Account settings’, select the account you would like to change the name of, then click on ‘Account name’. Once here you can amend the account name.
Was this helpful?
If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.
Was this helpful?
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
If you are making payments above £20,000 there are new daily payment limits. Click here to find out more.
Was this helpful?
How-to guides
The 7-day switch process
How to update your account and personal details
Documents
- Triodos Online Cash ISA Summary Box36 KB, PDF
- Financial Services Compensation Scheme (FSCS) information sheet79 KB, PDF
- Privacy Statement68 KB, PDF
- Personal banking tariff for current and savings accounts36 KB, PDF
- Triodos mobile app terms and conditions49 KB, PDF
- Current Account switch guide2 MB, PDF
- Terms and Conditions for the Triodos Current Account87 KB, PDF
- Triodos Current Account - key features and what you need to know52 KB, PDF
- Current Account Switch Service account closure instruction40 KB, PDF
- Current account fee information document67 KB, PDF
- Terms and Conditions for our Text Message Service35 KB, PDF
- Instruction to remove an account holder37 KB, PDF
- Joint accounts: Add a new account holder to the Triodos Current Account110 KB, PDF
- Application for a Triodos Current Account with a Power of Attorney388 KB, PDF
- Current Account Switch Data Privacy Notice41 KB, PDF
- Disputed transaction – additional information form83 KB, PDF
- Current Account Switch Guarantee≈ 1 MB
- Mastercard Identity Check Terms of Use35 KB, PDF
- Accessing your money at an ATM22 KB, PDF