Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.

We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

Triodos will be offering Open Banking services from 14 September 2019. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.

Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well

We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.

Simply go to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Login to internet banking".

All you need is your digipass, digipass PIN (which you set yourself), and details regarding the security word you set up when applying for the account.

You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard and LINK globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.

No, you will need to wait for the funds to clear in order to access the funds.

The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.

Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code.  If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm.

It's free to download and available via the App Store and on Google Play.

To download the app you'll need a compatible smartphone or tablet - running Android™ 4.3 (KitKat®) or higher, or Apple iOS 9.0 or higher.

The Triodos mobile banking app is only available for Triodos Current Account customers. If you are not a Triodos Current Account customer yet, you can apply here.

Yes we do offer joint accounts, please see our current account page, if you would like to apply.

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

You need to be a UK resident aged 18 or over to be eligible to apply for the Personal Current Account.

Unfortunately not. The account is designed to be online (via mobile app and internet banking), and so you won't be able to use the Post Office for over-the-counter services.

However, cheques can be paid in by posting them to our freepost address:

Freepost TRIODOS BANK

Our friendly, Bristol-based contact team is also here for you 8am-6pm Monday to Friday.

You can find out your overdraft limit by logging into internet banking or the mobile banking app. If you have a query regarding your overdraft terms and conditions or want information on how we charge please see our information on the current account page. To apply for an overdraft or increase your overdraft please call us, to request a reduction in your overdraft limit please call us or send us a secure message in internet banking.