If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service

You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

You can send money from your Personal savings account via Internet Banking or the Mobile App.

The daily limit is £100,000.00 per day for Personal savings account customers.

All banks have different ways of assessing if they would be willing to provide a customer with an overdraft or not and how much they would be willing to provide them with. Presently Triodos do not offer matched facilities, as a responsible lender we will offer you an overdraft facility based on your current circumstances and the outcome of our creditworthiness assessment. If you have applied for an overdraft and are not happy with what we can offer you we do have an appeal process, please contact us to discuss.

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.

You cannot currently use Apple Pay or Android Pay with your Triodos Current Account.

At Triodos we embrace the opportunities that an increasingly digital world presents. We understand that many of our customers would find it useful to make contactless mobile payments. We are still looking at developing this functionality, but our size and sustainable focus mean it may take us longer than some other banks to add such features. Developments in payment methods and technologies is an area that we continue to review. For now, we ask that our customers carry their debit card with them to make payments.

We want to make it easier for you to use your account, while keeping it secure. So we’re gradually rolling out a number of improvements over the coming months, to give you more ways to authorise payments with enhanced security.

You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed on credit score and affordability in line with our responsible lending criteria. Our personal overdrafts should not be used for business purposes.

At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.

We don't offer unarranged overdraft facilities on the current account, however if you need to apply for an overdraft or to increase your limit please call us on 0330 355 0355. Our opening hours are published on our help and support page. 

You can find out your overdraft limit by logging into internet banking or the mobile banking app. If you have a query regarding your overdraft terms and conditions or want information on how we charge please see our information on the current account page. To apply for an overdraft or increase your overdraft please call us, to request a reduction in your overdraft limit please call us or send us a secure message in internet banking.

When you log into Internet Banking using the QR code reader in the Triodos Mobile App, you’ll then be able to authorise payments from your Personal Current Account under £250 with either your mobile passcode, Face ID or Touch ID. To authorise payments of £250 and above you’ll need to use your digipass.

In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.

This will depend on the type of payment.

For payments out of your account:

• Faster Payments will normally be received by the beneficiary within two hours of the payment being authorised but may take up to one business day.
• CHAPS payments authorised before 2.00pm on a business day will be received in the beneficiary account by the end of the day.
• The deadline for sending money outside the UK is 2.00pm, timings for these payments being received vary depending on where the funds are going to.  Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.

 For payments into your account:

• Internal transfers will usually be received as soon as you submit the payment in internet banking.
• Faster Payments and Standing Orders usually arrive within one hour of being sent but can take up to one business day.
• CHAPS payments usually arrive within an hour of them being sent but can take until the end of the business day.
• Cheques sent in by post are available for withdrawal on the third business day after they were added to your account. For example, if you send a cheque to us by post, and it is paid into your account on a Wednesday (Transaction date or T), the funds will be available for withdrawal on Monday (T + 3), although they are not cleared funds until the end of the following Thursday (T + 6).

 Charges will apply for CHAPS and international payments.  Please see our Personal Banking tariff for current and savings accounts for details.

You can set up and cancel standing orders through Internet Banking or the Triodos Mobile App.

Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients’ details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.

To cancel you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.

Watch our how-to video on how to set-up a standing order.

In the Triodos Mobile App you can delete upcoming payments, go to ‘Payments’ then the ‘Upcoming’ tab and select and delete the payment.

The Triodos Mobile App has a QR code reader that will allow you to log into Internet Banking.

The QR code reader can be found on the Triodos Mobile App log in screen and at the top of the ‘Payments’ screen.

Open the Triodos Mobile App and select ‘QR’, this will open your camera so you can scan the QR code on the Internet Banking log in screen.

If you use Face ID or Touch ID the QR code reader can be found at the top of the ‘Payments’ screen.

You can find out more about using the QR code reader on our help and support page. 

You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile App. You’ll need to authorise the payment with either your digipass or username and password.

If you have been upgraded to new Internet Banking then go to ‘Payments’ in the menu. For old Internet Banking go to the account you wish to make the payment from and ‘Make a payment’

In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.