My Digipass battery is low. What do I do?

If you need a new digipass because the battery is low (when it displays 5%) please let us know and we will send out a replacement. You should receive this within 5 business days.

We will replace your digipass free of charge when the battery level is 5% or less. In our experience when it proactively displays “Low Battery” it will still have quite a long battery life left. You can find out the amount of battery left on your digipass by following these instructions:

If you have the older style navy blue digipass:

  • Turn it on by pressing the red power button
  • Press the letter “T” button five times until the display shows “TEST BATT?”
  • Press the “=” sign

The display will tell you what percent of battery you have left.

If you have the green digipass:

  • Turn it on by pressing the OK button on the lower right of the digipass
  • Press the “>” button four times until you see “5. Info” on the screen
  • Press OK
  • Press the “>” button three times until it states “4. Battery level” on the screen
  • Press OK

The display will tell you what percent of battery you have left.

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