Individual
How to log in to Internet Banking with the Triodos Mobile App
How to authorise payments in Internet Banking using the Triodos Mobile App
FAQs
It's free to download and available via the App Store and on Google Play.
To download the app you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.
The Triodos Mobile App is only available for Triodos Current Account customers. If you are not a Triodos Current Account customer yet, you can apply here.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment.
See below for the daily authorisation limits for Faster Payments and CHAPs.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £50m
Mobile App passcode - Up to £250
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To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.
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At Triodos we embrace the opportunities that an increasingly digital world presents. We have acknowledged that contactless mobile payment methods would be useful for a proportion of our current account customers. However we are still looking at developing this functionality and unfortunately our size and sustainable focus mean it may take us longer than some other banks to add such features. Developments in payment methods and technologies is an area that we continue to review. For now we ask that our customers carry their debit card with them to make payments.
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The digipass is our current method of logging into Internet Banking, we feel this provides a strong level of security. We are looking at future improvements that we can make to our online banking including mobile app features and or login process.
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We want to make it easier for you to use your account, while keeping it secure. So we’re gradually rolling out a number of improvements over the coming months, to give you more ways to authorise payments with enhanced security.
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You can send money from your Personal savings account via Internet Banking or the Mobile App.
The daily limit is £100,000.00 per day for Personal savings account customers.
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You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos Mobile App you can find this under ‘More’, ‘Preferences and privacy’.
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If you have been upgraded to new Internet Banking there is a quick link in ‘Self service’ and ‘Card management’ which will take you to old Internet Banking to view your access code.
If you are in the old Internet Banking, got to ‘Account Management’ and then ‘Cards’ and you'll be provided with a six digit access code.
Send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.
You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.
You're ready to use your card - remember to sign the back.
Please note that some mobile providers do not process text messages to 5 digit numbers. If you text and do not receive a response from us please call us as your request will not have been confirmed and processed.
If you need any help activating your account, please call our friendly Bristol-based contact team - they'll have your everyday banking working for people and planet in no time. They're available Monday to Friday, 8am to 6pm on 0330 355 0355 (+44 117 973 9339 if you are not in the UK).
Need to set up your digipass too? Watch our how-to video.
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When you log into Internet Banking using the QR code reader in the Triodos Mobile App, you’ll then be able to authorise payments from your Personal Current Account under £250 with either your mobile passcode, Face ID or Touch ID. To authorise payments of £250 and above you’ll need to use your digipass.
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The Triodos Mobile App has a QR code reader that will allow you to log into Internet Banking.
The QR code reader can be found on the Triodos Mobile App log in screen and at the top of the ‘Payments’ screen.
Open the Triodos Mobile App and select ‘QR’, this will open your camera so you can scan the QR code on the Internet Banking log in screen.
If you use Face ID or Touch ID the QR code reader can be found at the top of the ‘Payments’ screen.
You can find out more about using the QR code reader on our help and support page.