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How to log in to Internet Banking with the Triodos Mobile App
How to authorise payments in Internet Banking using the Triodos Mobile App
FAQs
You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment.
See below for the daily authorisation limits for Faster Payments and CHAPs.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £50m
Mobile App passcode - Up to £250
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It's free to download and available via the App Store and on Google Play.
To download the app, you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.
The Triodos Mobile App is only available for Triodos Current Account customers, or new Online Saver and Online Saver Plus customers that have opened an account using the Mobile App. If you are not a Triodos Current Account customer yet, you can apply here.
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You can send money from your Personal savings account via Internet Banking or the Mobile App.
The daily limit is £100,000.00 per day for Personal savings account customers.
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To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.
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You cannot currently use Apple Pay or Android Pay with your Triodos Current Account.
At Triodos we embrace the opportunities that an increasingly digital world presents. We understand that many of our customers would find it useful to make contactless mobile payments. We are still looking at developing this functionality, but our size and sustainable focus mean it may take us longer than some other banks to add such features. Developments in payment methods and technologies is an area that we continue to review. For now, we ask that our customers carry their debit card with them to make payments.
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We want to make it easier for you to use your account, while keeping it secure. So we’re gradually rolling out a number of improvements over the coming months, to give you more ways to authorise payments with enhanced security.
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The digipass is our current method of logging into Internet Banking, we feel this provides a strong level of security. We are looking at future improvements that we can make to our online banking including mobile app features and or login process.
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You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos Mobile App you can find this under ‘More’, ‘Preferences and privacy’.
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When you log into Internet Banking using the QR code reader in the Triodos Mobile App, you’ll then be able to authorise payments from your Personal Current Account under £250 with either your mobile passcode, Face ID or Touch ID. To authorise payments of £250 and above you’ll need to use your digipass.
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The Triodos Mobile App has a QR code reader that will allow you to log into Internet Banking.
The QR code reader can be found on the Triodos Mobile App log in screen and at the top of the ‘Payments’ screen.
Open the Triodos Mobile App and select ‘QR’, this will open your camera so you can scan the QR code on the Internet Banking log in screen.
If you use Face ID or Touch ID the QR code reader can be found at the top of the ‘Payments’ screen.
You can find out more about using the QR code reader on our help and support page.