What are the charges for your personal savings and current accounts?
For more information about how much we’ll charge you for standard account services, please see our Tariff of charges for personal customers.
Related FAQs
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
Our Contact Team is available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.
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If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.
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Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.
To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.
Find out more at https://join.triodos.co.uk/raf/register
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Currently the Refer a Friend Scheme is only applicable to new customers who open a Triodos personal current account. All other accounts are excluded. For us to make the £25 donation to one of our charity partners on your behalf and for your friend to receive their £60 gift, the recommended friend will have to be a new customer to Triodos Bank, open a personal current account and deposit £100 within 30 days to be eligible. New customers must complete these steps within 60 days of registering for the Refer a Friend Scheme. See terms and conditions for full details.
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No. If you have applied for your Account by sending your application to us in the post, your opening deposit must be made by cheque. The cheque must be drawn on your personal sterling account held in your name. And made payable to yourself. We can also accept counter cheques, as long as they've been correctly endorsed on the back by the other bank. Your bank will need to stamp, sign and date the back of the cheque and confirm that the funds are drawn from an account in your name.
When you apply for an account online your opening deposit can only be transferred electronically from your nominated account. Please do not send a cheque.
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Please contact our Refer a Friend Scheme management partner, Marketing Lounge Partnership (MLP), You can contact them on by calling 01565 747 801. Lines are open Monday to Friday 9:00am to 5:30pm.
Alternatively, you can use their ‘contact us’ form at join.triodos.co.uk/raf/contact-us
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You can recommend as many friends to Triodos Bank as you wish. However, we will only make up to a maximum of 30 donations to your chosen charity within a 12-month period for every eligible friend you refer. See terms and conditions for full details. We’d be delighted though of course if you wanted to recommend many more friends and family but unfortunately it would have to be outside of the Refer a Friend Scheme.
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Simply follow these steps:
- Compete the ‘Register to get started’ form at join.triodos.co.uk.
- You will then be sent an email to the email address provided, along with a unique code to share with your friends.
- Send this unique code to as many friends as you wish (by social media or text message for example) to tell them about Triodos Bank and the personal current account. Your friend must apply for their personal current account using the unique code you supplied and once opened, deposit £100 in 30 days to be eligible, within 60 days of registering for the Refer a Friend offer.
- Once your friend has opened their personal current account and this has been validated you will receive an email from noreply@join.triodos.co.uk inviting you to choose from our three partner charities. We will make a £25 donation to on your behalf. You can view the status of all the referrals you’ve made at join.triodos.co.uk Just log in to see these.
- We will make up to 30 donations on your behalf in a 12-month period for every eligible customer you refer.
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When you click on the link your friend has sent it will take you to the website join.triodos.co.uk to register for the scheme. Here you will start the process of applying for and opening your Triodos personal current account.
When you first register for the Refer a Friend Scheme please make sure you use the email address that you will be using to apply and operate your new Triodos personal current account once opened.
To be eligible for a thank you gift you will need to open a Triodos personal current account and deposit £100 into this new account within 30 days. Complete these steps within 60 days of registering for the Refer a Friend Scheme. See terms and conditions for full details.
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Simply follow these steps:
- Compete the ‘Register to get started’ form at: join.triodos.co.uk
- Follow the link to open your new Triodos personal current account
- Make sure to use the same email address when you register to the one you will use for your personal current account application and to operate the account so we can make sure you receive your gift.
- Deposit £100 into your personal current account within 30 days.
- Complete the above within 60 days of registering for the Refer a Friend offer.
- You will receive an email from noreply@join.triodos.co.uk inviting you to choose your gift within 7 days of validation. Choose a £60 gift of either vouchers from Ethical Superstore or Neal’s Yard or a charity donation, or a combination of both vouchers and charity donation.
- Your vouchers will be sent to you by email – check your junk/spam folder if they haven’t arrived within 30 days.
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No. To be eligible friends must be brand-new customers to Triodos Bank (i.e. not currently hold any accounts with us).
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Simply visit join.triodos.co.uk where you can register and start referring your friends.
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We will let you know when your friend has successfully met the eligibility criteria. Remember, your friend must be a brand-new customer to Triodos Bank when opening their personal current account and must also deposit £100 within 30 days.
We will then invite you to choose from our three charity partners to whom we will make a £25 donation on your behalf.
You can login to your Refer a Friend account at join.triodos.co.uk and review all your referrals and status in the members area.
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Marketing Lounge Partnership (MLP) is the provider of our Refer a Friend Scheme. They are leading experts in referral programmes and regularly support other banks and regulated businesses with Refer a Friend schemes. Triodos want to offer a safe and easy experience when recommending their friends and MLP help provide that service.
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Our Refer a Friend scheme is open to all Triodos customers, over the age of 18 years. For you and your friend to be eligible for a thank you gift your friend will need to open a Triodos personal current account and deposit £100 into new account within 30 days. These steps need to be completed within 60 days of registering for the Refer a Friend Scheme. See terms and conditions for more information.
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Our partner Marketing Lounge Partnership, who provides our Refer a Friend Scheme service, will make the donations on your behalf to the charities through www.forgoodcauses.org – an online platform for charity giving.
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We will send your gift by email within 30 days from you choosing it. You must be a new customer to Triodos Bank to receive your gift. You can login in to your Refer a Friend account at join.triodos.co.uk for a status update – just head to the members area.
If you have not received your gift within 30 days please contact Marketing Lounge Partnership (MLP). MLP is managing the Refer a Friend scheme on behalf of Triodos Bank UK. You can contact them by calling 01565 747 801. Their helpline is open Monday to Friday 9:00am to 5:30pm.
Alternatively you can use the ‘contact us’ form at join.triodos.co.uk/raf/contact-us.
If you prefer, you can also contact Triodos Bank Customer Contact Team on 0330 3550 355 from the UK or +44 117 973 9339 from abroad. Phone lines are open 8am-6pm Monday – Friday (except bank holidays). You can also email contact@triodos.co.uk.
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If you are an existing customer and over 18, you can refer your friends to open a Triodos personal current account. Once the friend you referred has opened their Triodos personal current account and deposited £100 within 30 days, you both receive a thank you gift (£25 donation to charity for you, £60 voucher or charity donation for them). New customers, the one being referred, needs to have completed their account opening within 60 days of registering for our Refer a Friend Scheme.
To support us in delivering our Refer a Friend Scheme, we’ve partnered with Marketing Lounge Partnership (MLP) who are providers of referral platform services. To participate in the scheme existing customers can either use the link send from Triodos Bank or simply visit join.triodos.co.uk. The link/website will prompt you to register with MLP and agree to the Refer a Friend Scheme terms and conditions to participate.
Once you’ve registered for the scheme, you can refer your friends in a variety of ways, for example by simply and easily sharing a message via social media. If the friend you refer is new to Triodos Bank UK and opens their personal current account and deposits £100 within 30 days you will both receive a thank you gift from us.
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Data is shared between Triodos Bank UK and MLP only for the purposes of fulfilling the scheme. Disclosure to MLP is for the purposes of providing processing and fulfilment services on behalf of Triodos. We always ensure that the third parties protect your personal data in the same way that we do. Please see our privacy statement for more details.
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We’re taking a phased approach of inviting customers (by email) to participate in the scheme in order to sustainably manage our operationals in opening new personal current accounts. We are only promoting the scheme to customers who have opted in to receive marketing from us.That’s not to say if you haven’t received an email from us to join the scheme you can’t - just visit join.triodos.co.uk.
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Yes, if they are both new customers to Triodos Bank and £100 is deposited into their joint account within 30 days of opening their account.
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We are supporting three of our long-term charity partners – Friends of the Earth, RSPB and the Soil Association.
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No
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No, once you have chosen your gift we will not be able to change this for you. Please make sure you read all the information available to you before selecting your gift.
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