It's free to download and available via the App Store and on Google Play.

To download the app you'll need a compatible smartphone or tablet - running Android™ 6.0 (KitKat®) or higher, or Apple iOS 12 or higher.

The Triodos Mobile Banking App is only available for Triodos Current Account customers, or Online Saver and Online Saver Plus customers that have opened an account using the Mobile App.

If you are not a Triodos Current Account customer yet, you can apply here.

To top up a Triodos cash ISA you can:

• Make an online transfer from another account (either an account with another provider or another Triodos account that allows withdrawals).
• Transfer by cheque if the Triodos cash ISA you want to top up accepts cheque.

The following accounts do not accept cheque payments:

• Online Cash ISA
• Fixed Rate Cash ISAs
• 90 Day Notice Online Cash ISA
  

If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: Freepost TRIODOS BANK

The Triodos Bank sort code is 16-58-10 and you can find your Triodos cash ISA account number on your statements.

Please note that in order to protect our co-workers and to help reduce the spread of the Coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.

To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.

You can recommend as many friends to Triodos Bank as you wish. However, we will only make up to a maximum of 30 donations to your chosen charity within a 12-month period for every eligible friend you refer. See terms and conditions for full details. We’d be delighted though of course if you wanted to recommend many more friends and family but unfortunately it would have to be outside of the Refer a Friend Scheme.

If for any reason you need to withdraw your money earlier than the notice period, you will need to write to us by post or secure message in internet banking.

At our discretion you may have access to your savings without waiting the notice period for 90 Day Notice Online Cash ISA and Cash ISA.  However we will charge you the interest due on the amount withdrawn for the part of your notice period for which you have not given notice. So if you withdraw £500 on 15 Calendar Days’ notice from an Account set up on 90 Calendar Days’ notice, then a charge equivalent to the interest you would have earned on that £500 for 75 Calendar Days (i.e. 90 - 15) will be deducted from your Account.

For Fixed Rate ISAs withdrawals are not allowed until maturity. The only exception to this is if you close the account and/or transfer the full balance to another ISA.  Early closure will result in an early access charge being applied equivalent to a number of days of interest.

2 year term – 180 days’ interest

3 year term – 270 days’ interest

The charge will be taken from the account balance, so you may get back less than originally deposited.

Instructions given in internet banking to make a payment from your account will only be carried out after the expiry of any notice period on your account. Any attempt to schedule a payment before then will be rejected.

If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.

You can send money from your Personal savings account via Internet Banking or the Mobile App.

The daily limit is £20,000.00 per day for Personal savings account customers.

If you opened your Online Saver/ Online Saver Plus via the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.

If you need to make a single payment over £20,000 you can request a temporary limit change, for more details click here.

If you are an existing customer and over 18, you can refer your friends to open a Triodos personal current account. Once the friend you referred has opened their Triodos personal current account and deposited £100 within 30 days, you both receive a thank you gift (£25 donation to charity for you, £60 voucher or charity donation for them). New customers, the one being referred, needs to have completed their account opening within 60 days of registering for our Refer a Friend Scheme.

To support us in delivering our Refer a Friend Scheme, we’ve partnered with Marketing Lounge Partnership (MLP) who are providers of referral platform services. To participate in the scheme existing customers can either use the link send from Triodos Bank or simply visit join.triodos.co.uk. The link/website will prompt you to register with MLP and agree to the Refer a Friend Scheme terms and conditions to participate.

Once you’ve registered for the scheme, you can refer your friends in a variety of ways, for example by simply and easily sharing a message via social media. If the friend you refer is new to Triodos Bank UK and opens their personal current account and deposits £100 within 30 days you will both receive a thank you gift from us.

No, as the account is a savings account, and not a current account, it is not possible to have standing orders and direct debits with an Online Saver Plus.

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.

To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.

Find out more at https://join.triodos.co.uk/raf/register

There are several ways to log in depending on what type of account you have.

Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.

If you’re a Personal Savings or Investments customer, you will only need your username and password.

If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now. 

Alternatively, if you have access to the Triodos Mobile Banking App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.

A nominated account is an account in your name(s) with either another bank/building society, or an existing Triodos account that allows you to transfer funds.

You need a nominated account for when applying for one of our accounts online and your opening deposit must be made by electronic transfer from your nominated account. Also if you want to transfer money from your account online, you must do so to your nominated account.

Yes. You can transfer an existing cash ISA to your Triodos cash ISA. If you don't already have a Triodos cash ISA, you will need to apply for one before applying to transfer your existing cash ISA. Find out more about our ethical ISAs.

No. If you have applied for your Account by sending your application to us in the post, your opening deposit must be made by cheque. The cheque must be drawn on your personal sterling account held in your name. And made payable to yourself. We can also accept counter cheques, as long as they've been correctly endorsed on the back by the other bank. Your bank will need to stamp, sign and date the back of the cheque and confirm that the funds are drawn from an account in your name.

When you apply for an account online your opening deposit can only be transferred electronically from your nominated account. Please do not send a cheque.

We ask you to complete an ISA declaration when making a choice for your maturing fixed rate cash ISA in Internet Banking so that you are able to make current tax year’s subscriptions to your ISA if you would like to.

You are not obliged to subscribe to that cash ISA after completing the declaration and can choose to subscribe to a different ISA if you want and you are eligible to do so (as long as you don’t breach the ISA rule of only subscribing to one of each type of ISA in a tax year).

No, you can only open or hold one account (joint or sole) in any 12 month period.

You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos Mobile Banking App you can find this under ‘More’, ‘Preferences and privacy’.

No, your recommended friend must be a brand-new customer to Triodos Bank to be eligible. They need to be a new customer to Triodos Bank, open a Triodos personal current account and deposit £100 within 30 days to be eligible. New customers must complete these steps within 60 days of registering for the Refer a Friend Scheme.