Why did my Google Pay payment not work?
Your Triodos Debit Card must be active to be able to use Google Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN. To use Google Pay you also need to have contactless payments enabled for your card which can be toggled on or off in the Triodos App or Internet Banking under More > Cards > Contactless Payments.
There are other reasons why a payment with Google Pay may not work, such as a blocked debit card or insufficient funds in your account.
If you have tried all of these options and need further help, please contact us.