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As standard, your account statements can be found in the Triodos Mobile Banking App under ‘More’ then ‘Documents’, or in Internet Banking under ‘Self Service' and then ‘Documents’. You can download them and print them yourself if required. If you don’t have access to a printer, we can send you one in the post. There may be a charge for this. Please contact us for more information.
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Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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You can use the Triodos App to log in to Internet Banking by following these steps:
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
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If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. You won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service. For more about unarranged overdrafts, please see the terms and conditions.
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During set up, Triodos will share your billing address with Google. The processing of this data is subject to the Triodos privacy statement.
Google will then collect further information about you when you use Google Pay. This includes your phone number, transaction details, and contact and shipping information for online transactions. Your personal data may be shared with third parties to facilitate payments. Triodos are not responsible for the security of Google Pay or any third-party providers.
You can read Google’s privacy policy on their website.
You can also view and change your privacy preferences for Google Pay via: myactivity.google.com/product/gpay/controls
If you don't want to share this data with Google, you can always choose not to use Google Pay and make contactless payments with your debit card.
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
See below for the daily authorisation limits for Faster Payments and CHAPS.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
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You can withdraw up to £300 per day in the UK per cardholder from ATMs accepting Visa. You can amend this to up to £500 per day in the Triodos app under More > Cards > Card daily limits > Cash withdrawals. You can amend this in Internet Banking under Self Service > Cards > Daily cash withdrawal limit.
You can use any cash machines displaying the Visa logo.
To make things easier you can find your nearest cash machine here.
Remember, you can also request cash back when shopping with participating retailers.
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Your card is set to Europe usage, with the option to switch Worldwide on or off in Internet Banking or the Triodos App under Card Settings.
Transactions are always subject to monitoring so your card may still be declined if we suspect your card is compromised. If a payment does get declined you can contact us 24/7 using the phone number on the back of your card. We would also advise travelling with more than one means of payment.
Use of your debit card outside the UK will incur a 2.5% foreign transaction fee and is subject to the exchange rate. You can use your card at any ATM or merchant where the Visa symbol is displayed and the transaction is made using either Chip & PIN or contactless.
Using Apple Pay or Google Pay abroad works the same way as the Triodos Debit Card and the same charges apply.
Transactions will be processed using the exchange rate set by Visa.
You can use our currency conversion calculator to see how much your transaction could cost.
See our tariff of charges for full details or the Fee Information Document for more information.
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The sort code for Triodos Bank is: 16-58-10
For international payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
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Secure banking is our top priority. When you set up Google Pay, your card information is encrypted by Google and a unique virtual card number is created. This is the number shared with the retailer when you buy something, instead of your actual card number. Your card number is never stored on your mobile device or on Google's servers.
You can find more information in Google's terms and privacy statement.
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At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.
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You can amend a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.
Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.
To cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’.
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£20,000 per day for Personal current account payments
£100,000 per day for Personal savings account customers.
£100,000 per transaction for Business customers.
The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
If you are making payments above £20,000 there are new daily payment limits. Find out more.
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There are two ways to confirm it’s you – the quickest and easiest way is using the Triodos Mobile Banking App. If you don’t have the Triodos App, you can approve the payment in Internet Banking.
Once you have entered your card details to buy a product or service online, you will be asked to approve the payment.
If you would prefer to cancel the online payment, this must be done instead of approving it. If you think it’s a fraudulent payment you should cancel it and contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339).
If you make a payment using Apple Pay or Google Pay the authorisation will be completed via your device depending on how it is set up (facial recognition, fingerprint, passcode or pattern).
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Triodos does not offer interest on balances held in your Current Account however we do have a range of savings options such as ISAs and online savings accounts.
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You can send money from your Personal savings account via Internet Banking or the Mobile App.
The daily limit is £20,000.00 per day for Personal savings account customers.
If you opened your Online Saver/ Online Saver Plus via the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you need to make a single payment over £20,000 you can request a temporary limit change, for more details click here.
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Yes, Confirmation of Payee (CoP) is an account name-checking service that has been introduced to combat fraud and misdirected payments. Triodos is part of the UK industry-wide scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.
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No, you will need to wait for the funds to clear in order to access the money. Please see our 'What you need to know' document for more details.
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We don't offer arranged or unarranged overdraft facilities on our current account. For assistance with debt and managing your finances please visit our support page where we list a number of specialist organisations who will be able to help you.
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To set up standing orders in the Triodos App or Internet Banking, choose the account you wish the money to be taken from and select 'Payments'. Enter the recipients’ details and the amount. Click the calendar icon next to the payment date to set the frequency of the payment and save your changes. Authorise the payment to complete the set up.
Standing orders are processed on working days, so if the payment you have set up is due to go out on a weekend or UK bank holiday, it will be processed on the next working day.
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In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.
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Yes, you will be able to use Google Pay with your new card as it will have been transferred at the time of issuing your replacement card.
The only time this won't be the case is if you have put a freeze on your old card (either using the toggle in the Triodos Mobile Banking App or Internet Banking, or by calling us) before requesting the new card. If you did this, you will need to set up Google Pay with your new card when you receive it.
In all cases, to use the physical card itself, you will still need to activate it when it arrives. Find out how to activate your debit card below.
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Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.
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