The awards see high-street, fintech and specialist financial providers assessed using reviews and feedback on the Smart Money People website, with over 178,000 votes cast this year by people contributing their customer experience.
Triodos Bank was praised by customers for its consistent approach to ethics and its friendly and caring customer service, achieving an overall 4.93 out of five rating from nearly 8,000 reviews. The reviews covered its full range of products from personal current accounts and savings, through to banking for businesses.
Triodos Bank UK was a finalist in seven further categories, including Best Savings Provider, Best Investments Provider, Best Current Account Provider, Best Business Banking Provider, Treating Customers Fairly Champion, Best Banking App and the headline award Best British Bank.
Roger Hattam, director of retail banking at Triodos Bank UK, said: “It’s fantastic to be recognised as Best Ethical Financial Provider once again and have the opportunity to demonstrate the support for sustainable banking on a national stage.
“The British Bank Awards places customer experience at the forefront of its awards, making it very special to win here. Providing leading customer service to our customers, who are choosing to bank for a better future, is fundamental to how we operate as a bank. Reading the reviews where people have shared their pride in banking with Triodos is hugely encouraging for the whole team.”
Triodos Bank offers its almost 100,000 customers banking focused on positive impact, using its deposits to support projects working to make the world fairer and more sustainable. The bank has some of the strictest minimum standards in the sector and does not finance fossil fuels, fast fashion, deforestation or weapons.
The bank has its UK headquarters in Bristol and serves thousands of customers online and through its banking app. In 2025, the bank celebrates 30 years of operating in the UK and remains committed to putting customer interests and needs at the heart of operations.
Jacqueline Dewey, CEO of Smart Money People said: “Triodos Bank has once again been named Best ethical financial provider, which is a well-earned recognition of its long-standing commitment to values-driven banking. Triodos has stayed true to its mission to help create a society that protects and promotes quality of life and human dignity for all. Customer reviews on Smart Money People consistently praise Triodos for its transparency, integrity, and positive impact. This award highlights how deeply customers value being part of a bank that truly aligns with their principles. Congratulations to the Triodos team on this outstanding achievement.”
Triodos boasts a wide range of sustainability accolades – it is a certified B Corporation and has been rated Best Buy in the Ethical Consumer rankings and named as an Eco Provider by Which? Money.
It also has one of the lowest emission intensity (emissions per pound of financing) of any UK bank. Triodos has committed to reduce emissions of all loans and funds investments by at least 42% and committed to financing €500 million in nature-based solutions by the end of 2030. The Science Based Targets initiative (SBTi) has validated Triodos Bank’s near-term emission reduction targets as being science-based.
Smart Money People is the UK’s most comprehensive financial services review site, helping people make smarter buying decisions and financial companies to create better outcomes for their customers. It has been running the British Bank Awards since 2015.
Ends
The full list of British Bank Award 2025 winners is available online.
Reviews for Triodos Bank UK on Smart Money People are available here.
For further information, please contact:
Ellie James
[email protected]
0117 311 0241
About Triodos Bank
Founded in 1980, Triodos Bank has become a frontrunner in sustainable banking globally. Triodos Bank is an independent bank that promotes responsible and transparent banking. It does not see any conflict between a focus on people and the planet and a good financial return. Instead, it believes that they reinforce each other in the long-term.
Triodos Bank has banking activities in the Netherlands, Belgium, the UK, Spain and Germany as well as Investment Management activities based in the Netherlands but active globally. Triodos Bank co-founded the Global Alliance for Banking on Values (GABV), a network of sustainable banks. Together these banks want to grow sustainable banking and its impact on the real economy substantially.
www.triodos.co.uk
www.knowwhereyourmoneygoes.co.uk
www.triodoscrowdfunding.co.uk
Triodos Bank UK Ltd is a wholly owned subsidiary of Triodos Bank NV. Registered Office: Deanery Road, Bristol, BS1 5AS. Registered in England and Wales Company No. 11379025. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 817008. VAT reg no 793493383.