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Does Triodos offer credit cards? Triodos Bank does not offer credit cards for personal or business customers in the UK at present. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future…

Can I use my card abroad? Your card is set to Europe usage, with the option to switch Worldwide on or off in Internet Banking or the Triodos App under Card Settings. Transactions are always subject to monitoring so your card may still be declined if we…

How do I dispute a card payment? If you have a problem with a card payment, like a cancellation, refund, or incorrect amount, it’s usually best to talk to the shop or company first. This is often quicker and sometimes you must do this before you can start…

What is the debit card made of? The card is made from recycled PVC, we chose this material because it has the lowest CO2 footprint and the lowest environmental impact compared to other plastics. It doesn’t break easily and is sustainable and durable.

…do I report my card lost or stolen? You can report your card lost or stolen and order a replacement in the Triodos Mobile Banking App by going to More > Cards, or in Internet Banking by going to Self-Service > Cards. Reporting your card lost or stolen…

Why has my online card payment been declined? There can be many reasons why your card payment might be declined. For example: You may need to adjust your card daily limit. This can be done in the Triodos App under More > Cards > Card daily limits, or in…

…debit card daily limits? You can make a debit card daily limit change in the Triodos Mobile Banking App or via Internet Banking. In the Mobile app click 'more', 'cards', click on 'the relevant card' or in Internet banking click 'Self Service', 'cards', click…

How long does a replacement card take to arrive? Replacement cards usually arrive within five working days of the request, while new cards should be received within five days of the account being opened. If your card has not arrived in this time you can…

How do I activate my Current Account debit card? To activate your card, use your PIN to withdraw money from an ATM or when making a payment. You will need to do this before you make any contactless or online payments. Your PIN is viewable in the Triodos…

Why is my debit card payment in reservation? If your payment is in reservation, it means it has not yet been fully claimed by the merchant and is still pending. If these charges are a mistake, you can expect the reserved amount to become available again…