Why has my online card payment been declined?

There can be many reasons why your card payment might be declined. For example:

  • You may need to adjust your card daily limit. This can be done in the Triodos App under More > Cards > Card daily limits, or in Internet Banking under Self service > Cards > Card daily limits.
  • Your address may not match with both the retailer and your Triodos account. You can check your address in the Triodos App under More > Personal information, or in Internet Banking under Self service > Personal settings.
  • You may need to approve the payment. More information on this can be found here.

If these suggestions do not resolve the issue, please contact us.

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