How do I dispute a card payment?

If you don’t recognise a debit card transaction on your account there’s a few things you can do. Research the name that appears on your statement ( shops can often come up under other names ), think about any regular subscriptions you may have recently signed up for, have you come to the end of a free trial of something that is now being charged for?

If you have done this and still don’t recognise the transaction please call us and we can raise a dispute on your behalf with the merchant.

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