How do I dispute a card payment?

If you don’t recognise a debit card transaction on your account there’s a few things you can do. Research the name that appears on your statement (retailers can often come up under other names), think about any regular subscriptions you may have recently signed up for, have you come to the end of a free trial of something that is now being charged for?

If you have done this and still don’t recognise the transaction, please call us and we can raise a dispute on your behalf with the merchant.

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