To report your card lost or stolen please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive at your home address within five working days.

If you cannot find your card, you can put a temporary block on it by texting TRIODOS LOCK, followed by your six digit access code, followed by the last four digits of the sixteen digit number on the front of your card to 57887. For example, TRIODOS LOCK 123456 1234.

Your access code and the last four digits of your card number can be found in internet banking. This block can be lifted if the card is later found in a safe place

We've produced a short online video to show you how to set up your digiass and activate your online banking. Watch the video on Youtube now, or follow the steps below:

You will need your digipass, digipass PIN and need to know your security word as you will be asked to input these characters

 When you first use your digipass you will be prompted to change your Digipass PIN to something memorable. You can do this by following these simple steps:

 Switch the digipass on by pressing “OK”

• Press button “1” on the digipass
• Enter the four-digit digipass PIN we sent you and press “OK”
• You will now be prompted to enter your own new digipass PIN, which for your security must meet the following criteria:
• It must be four digits long
• It must be different to the PIN we sent to you
• It must not be a sequence of numbers, such as “1234”
• It must not be a sequence of identical numbers, such as “2222”
• It must not be easily obtained or guessed, such as using you date of birth

Please note, if your choice of digipass PIN isn’t considered secure enough the message “Weak PIN” will be displayed on the digipass. If this happens press “OK” and you will be prompted to enter a different, more secure, PIN.

When your PIN has been changed, an eight-digit code will be displayed

To login, continue to the Triodos homepage.

Turn the digipass over and input the digipass number from the back into the ‘digipass number’ - do not include hyphens - and then press NEXT.

There is an option to tick the ‘remember my number on this computer’ checkbox so you don’t have to input this every time.

Click on green NEXT box on the bottom right of the screen.

Follow the steps on the login page to complete login.

1. Turn on the Digipass by pressing OK and then press 1
2. Enter Your Digipass PIN and press OK. You will see a One Time Passcode or OTP, on the Display
3. Enter your OTP
4. Enter you the characters shown for you unique security word

You should now have accessed your internet banking and the home screen as shown below will be displayed.

We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

Simply go to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Login to internet banking".

All you need is your digipass, digipass PIN (which you set yourself), and details regarding the security word you set up when applying for the account.

If you need to change the name on your account please send us a certified copy of the documentation (marriage certificate, deed poll name change, decree nisi) with a covering letter detailing your account numbers and please ensure you sign the letter.

Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard

• Debit card payment in a foreign currency: 2.5% of the value charged in GBP
  
• Cash withdrawal in a foreign currency outside the UK: 2.5% of the value charged in GBP
  

See our tariff of charges for full details or the Fee Information Document for more information.

You need to be a UK resident aged 18 or over to be eligible to apply for the Personal Current Account.

You can change your personal details via internet banking. We will send you confirmation when your details are changed. If you are having difficulty logging into internet banking please contact us at contact@triodos.co.uk or call us on 0330 355 0355.

If you do not have internet banking on your accounts, please write to us with any change of address or personal details at:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

You can request to add another account holder to your Triodos Current Account by downloading and completing the form below. Before completing please ensure that the new account holder is happy with the account features on the account information pages on our website and has read through the information linked to in the form. Requests to add a new account holder will follow the same application and credit scoring process as a new account, and our agreement to add another account holder to an account is subject to successful application.

Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.

Yes - you can wherever you see the Mastercard logo. There are charges for using your card abroad - please see our tariff for detail.

1. Log into Internet Banking
   
2. Click on the 'Cards' tab and you'll be provided with a six digit access code
3. Send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456
4. You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN
5. You're ready to use your card - remember to sign the back

Please note that some mobile providers do not process text messages to 5 digit numbers. If you text and do not receive a response from us please call us as your request will not have been confirmed and processed.

If you need any help activating your account, please call our friendly Bristol-based contact team - they'll have your everyday banking working for people and planet in no time. They're available Monday to Friday, 8am to 6pm on 0330 355 0355 (+44 117 973 9339 if you are not in the UK).

Need to set up your digipass too? Watch our how-to video.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.

Our card services department is based in the UK and is open 24/7 if you need to report your card lost or stolen or repost a suspicious card transaction. We have a contact team based in Bristol who are available to answer calls 8am - 6 pm Monday - Friday. We have weekend support available 10am - 4pm Saturday and Sunday to respond to customer calls regarding blocked internet banking access or report suspicious activity on their accounts. All can be accessed via our main telephone number of 0330 355 0355 or +44 117 973 9339 if calling from outside the UK. Please see our contact us page for opening times over bank holiday periods.

Please call us at the earliest opportunity on 0330 355 0355. Our card services department can be accessed by calling that number 24 hours a day, 7 days a week.

If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.

We don’t currently offer Apple Pay or Android Pay. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Developments in payment methods and technologies is an area that we continue to review.

We do not currently offer a debit card on our business or charity accounts. The account can be accessed online via internet banking, and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Whilst it’s a service that we would like to offer, we don’t have plans in the foreseeable future to launch a debit card facility for business account.