Are you part of the current account switching service (CASS)?
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
Related FAQs
Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Learn more about the Financial Services Compensation Scheme.
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- Security has been at the core of the development of Open Banking. It uses Bank-level security which means that it uses rigorously tested software and systems. Any data that is shared is protected and encrypted. It’s regulated, meaning that only providers registered with the Financial Conduct Authority (FCA) can provide these services; you have control to decide to stop sharing your data at any time.
- When you sign up with a Third Party Provider (TPP), we will check that they are registered. We will never share your account information with a TPP that is not registered.
- If you do decide to use Open Banking we will only ever share the information that you have chosen to share, for example, the balance of your current account, nothing more.
- Each provider of Open Banking must comply with Data Protection Laws and be approved by and registered with the Financial Conduct Authority (FCA). They will never take any action on your account without your explicit consent or share your account information outside of the agreement that you made with them.
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Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any
requests for documents as soon as possible.
Read our key documents
- Terms and Conditions for businesses and charities
- Business banking tariff
- Interest rates for current & deposit accounts, for businesses & charities
- Summary box for appropriate account if you are applying for a deposit account
- Triodos Bank's Privacy Statement
- FSCS information sheet
To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.
Call us
We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:
- First year 's expected deposits
- Details of international payments in and out of the account
- Business structure
Calls usually take no more than 10-20 minutes.
Complete an application form
After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.
We'll assess your application
We take a genuinely responsible approach to business, transparency and using money more consciously.
That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.
If you're unsure whether your organisation would fit with our values, give us a call.
You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.
We'll set up your account
If your application is successful, we’ll set up your account and send you a welcome pack.
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As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do- Provide around the clock debit card transaction monitoring
- We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
- Give you the ability to block your card by sending us a text message
- Temporarily block accounts and debit cards if fraudulent activity is suspected
- Log you out of internet banking and the app after a period of inactivity
- Keep you up-to-date with the fraud protection advice
- Use a secure three-stage log in with a digipass for personal current account holders
- As a personal account customer you can receive alerts by text message when online or card transactions are made
- Temporarily suspend your internet banking if left dormant for a long time
- Only contact you via your registered details
We will never contact you out of the blue to ask you:
- for your digipass PIN
- for your card number or PIN
- for your mobile app passcode
- to transfer money out of your account
- to click a link in an email to our internet banking
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
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You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos mobile app you can find this under ‘More’, ‘Preferences and privacy’.
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It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.
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You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
Please note that in order to protect our staff and to help reduce the spread of the Coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.
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Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
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£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
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Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard
- Debit card payment in a foreign currency: 2.5% of the value charged in GBP
- Cash withdrawal in a foreign currency outside the UK: 2.5% of the value charged in GBP
See our tariff of charges for full details or the Fee Information Document for more information.
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From September 2019 the technology will be in place to enable other Open Banking providers and Third Party Providers to start integrating their apps and tools with Triodos Bank current accounts. Once providers have integrated their systems with ours, you’ll be able to start using their Open Banking products and services to connect with your Triodos current account.
At this stage you will be able to use Open Banking for two types of service:
- Account information – this means current account transaction details and account balances.
- Initiate payments – this means using an Open Banking service to make payments from your account held with us.
See the list of Open Banking providers.
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We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.
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The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
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To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.
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Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.
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You can find a list of registered providers on the Open Banking website.
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Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
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It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.
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Our card department provides 24 hour transaction monitoring on the Triodos Debit Card and will block a transaction or a card if required. In this event they will send a text message asking you to call them. The will ask standard identity questions around your personal details and investigate the transaction with you. They will not ask for the card PIN, three-digit CVV code on the back of the card or any information regarding your digipass.
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We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:
- Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips
- Reviewing charges on your Triodos account
- Reviewing access to overdraft facilities
- Access to funds held in your Triodos savings accounts if appropriate
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Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.
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How do I know if an Open Banking service is genuine?
- Firstly, check that the provider that you are thinking of using is registered with the Financial Conduct Authority (FCA) to provide Open Banking services. See list of registered providers
- Before you sign up to a service, make sure you are happy that the provider you are using is who they say they are, and that you understand the service that they will be providing.
- When you sign up to Open Banking you will be transferred to our secure website. Check that this looks like the Triodos Bank website you are used to seeing and that the web address contains the ‘s’ in https://www.triodos.co.uk
- You will never be asked to share your password or login details
- If you are in any doubt whether a provider is genuine, stop and verify them before proceeding by checking that they’re on the list of registered providers.
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We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.
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Related how-to guides
How to apply for a Triodos business or charity account
How to update your account and personal details
Related downloads
- Current Account switch guide292 KB, PDF
- Current Account Switch Guarantee≈ 1 MB
- Current Account Switch Data Privacy Notice72 KB, PDF
- Business Banking change of account operator form78 KB, PDF
- Current Account Switch Service account closure instruction64 KB, PDF
- Import file specification - batch payment format122 KB, PDF
- Interest rates for non-sterling current and deposit accounts, for businesses and charities40 KB, PDF
- Personal banking tariff for current and savings accounts40 KB, PDF
- Import file specification - BACS format137 KB, PDF
- Terms and Conditions for our Text Message Service33 KB, PDF
- Current account fee information document54 KB, PDF
- Triodos Current Account - key features and what you need to know34 KB, PDF
- Joint accounts: Add a new account holder to the Triodos Current Account273 KB, PDF
- Instruction to remove an account holder70 KB, PDF
- Disputed transaction – additional information form221 KB, PDF
- Terms and Conditions for businesses and charities125 KB, PDF
- Accessing your money at an ATM≈ 1 MB
- Terms and Conditions for the Triodos Current Account 69 KB, PDF
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