Are you part of the current account switching service (CASS)?
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Learn more about the Financial Services Compensation Scheme.
Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.
It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.
From September 2019 the technology will be in place to enable other Open Banking providers and Third Party Providers to start integrating their apps and tools with Triodos Bank current accounts. Once providers have integrated their systems with ours, you’ll be able to start using their Open Banking products and services to connect with your Triodos current account.
At this stage you will be able to use Open Banking for two types of service:
See the list of Open Banking providers.
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we doWe will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
Cash cannot be paid in to the Triodos Current Account.
Please note that in order to protect our staff and to help reduce the spread of the Coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.
How do I know if an Open Banking service is genuine?
You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos mobile app you can find this under ‘More’, ‘Preferences and privacy’.
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard
See our tariff of charges for full details or the Fee Information Document for more information.
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.
To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.
You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your internet banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to internet banking to read it. Secure messages are responded to within our contact team opening hours of 8am - 6pm Monday to Friday, if your request is urgent please call us on 0330 335 0335.
The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.
The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
To find out about the performance of our Open Banking API (uptime and response times), visit our Key Performance Indicators page. You can view quarterly statistics and download details of the daily performance by channel (Internet Banking, Mobile App and the Open Banking API).
We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.
To change our setting for SMS/text messages please log into your internet banking, click on account profile on the left hand side menu and then click on mailing settings. You can amend your text notification settings and then save the changes.
Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.
We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.
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