How do I authorise my debit card online shopping payment?

There are two ways to confirm it’s you – the quickest and easiest way is using the Triodos Mobile Banking App.

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Triodos Mobile Banking App – confirming it’s you takes just a few taps with our secure app. If you don’t already have the app, you can download it from the App Store or Google Play.

Text message – we’ll send a One Time Passcode (OTP) to your mobile for you to enter on the payment screen to confirm your identity.

It’s important to remember that you should NEVER reveal your debit card OTP (one time password). If somebody has asked you for this code, they are a fraudster and are trying to obtain this code in order to access your funds. Triodos will NEVER ask you for this code.

Make sure we have your up-to-date mobile phone number and the latest version of the Triodos Mobile Banking App. We can only send verification codes to the number we have stored for you.

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