How do I stay safe on social media?

  • Use a different, strong password for every social media account you have – ideally with special characters, numbers and lower and upper case letters.
  • Don’t create passwords that contain personal information - fraudsters scan social media accounts for personal details and try to guess passwords and steal identities.
  • Some fake accounts are created to capture personal information, so don’t give personal information to anyone you don’t know and trust.
  • Don’t click on links if they’re not from a trusted website - some links can put a virus on your device.
  • Always log off to prevent someone else accessing your account.
  • Be mindful of what you share and post on company social media channels whose services you use. Social media is great for contacting companies directly to solve problems or give feedback. If you mention or message your bank, phone network or utility provider on social media, be aware that this information is public and fraudsters can use it to convince you they’re calling from these companies.

Related FAQs

Related how-to guides

How to check that an email from Triodos Bank is genuine

How to protect your business from fraud

How to report fraud

How to check that a website is genuine

How to report fraud

Find what you were looking for?

Search our help and support section for more

Go to help and support