What is phishing?

Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.

Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.

Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

Related FAQs

Related how-to guides

How to spot and prevent CEO fraud

How to check that an email from Triodos Bank is genuine

How to report fraud

How to report business fraud

How to protect your business from fraud

How to check that a website is genuine

Find what you were looking for?

Search our help and support section for more

Go to help and support