How do I use a personal firewall and anti-virus software?

To prevent unauthorised access and viruses being downloaded onto your computer, you should use a firewall and anti-virus software.

A personal firewall is software that protects your computer against abuse from hackers and warns you if someone tries to gain access to your computer.

This type of protection is very important for computers that have a permanent internet connection, e.g. with an (A)DSL (broadband) or cable connection.

Here are some tips for using your firewall and anti-virus software effectively:

  1. Make sure you always install the most recent updates
  2. Make sure the anti-virus software is always activated, even when you are not connected to the internet
  3. Make sure you set up the anti-virus software to scan your entire computer regularly
  4. If an active anti-virus programme or firewall causes problems with Triodos internet banking, please check the settings of the anti-virus software and the firewall Internet banking security
  5. Only install software of known origin and integrity

Do not save encrypted pages on your hard drive. It is standard practice not to save encrypted pages in your browser. This ensures that other users of the same computer cannot access these pages when you are finished with them. You can check and if necessary change the security setting for your browser. With Microsoft Explorer proceed as follows: 

  1. select "Internet Options" in the "Tools" menu 
  2. go to the "Advanced" tab 
  3. under "Security", activate the "Do not save encrypted pages to disk" option.

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