If you wish to change the details of your nominated account, you must send us a signed, written instruction by post. You are not able to amend your nominated account using Internet Banking. The instruction must include the details of the new nominated account (including the account name, six digit sort code and eight digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.

The new nominated account must be a personal sterling account held in your name(s) with another UK bank/building society or an existing Triodos UK account that allows you to transfer in funds.

We will not be able to process any written instructions unless we hold your signature on our records.

If you have not returned the signature reply form enclosed with your welcome letter sent to you when you first opened the account, please do so with your request to amend your nominated account. We may send further documents for you to sign to your registered address with us or request documents from you as an additional security measure before we will process your request.

If you cannot locate the signature reply form and you are still living at the address we have on our records then please send us a Secure Message from within internet banking to request a signature reply form. We will send this to your registered address for you to return to us together with your written request to amend your nominated account. We may send further documents for you to sign to your registered address with us or request documents from you as an additional security measure before we will process your request.

If we do not hold a signature for you on our records and you have moved from the address we hold for you on our records you will need to write to us with your new address and nominated account details enclosing one document from list A and one document from list B.

A Identity Verification  B Address Verification 
Original document from HM Revenue & Customs, Department for Work & Pensions, or other Government Agency showing name and current address. This could be evidence of entitlement to housing or child benefit, student loan, tax credit or pension (please note P60 or P45 cannot be accepted).  Original utility bill showing name and current address, dated within the last three months (please note that mobile phone bills cannot be accepted). 
Original bank, building society or credit card statement showing name and current address, dated within the last three months. 
Certified copy of valid passport. Certified copy of full or provisional photocard driving licence, or full old style driving licence, showing current address.
The person undertaking the certification should be a professional person covered by money laundering regulations. For example, a person working in financial services, law or accountancy. The certifier must confirm they have seen the original, sign and date the copy, and also provide their name, professional position, work address and work telephone number. They may be contacted for verification.　  Original local authority council tax bill (valid for the current year). 
Original current mortgage statement, council rent card or tenancy agreement. 

If you have an online account, you can access your savings account 24-hours a day, seven-days a week. Simply log in and arrange to transfer money to your nominated account(s). Your transfer will then take place after your notice period (where applicable.)

If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.

We don’t currently offer Apple Pay or Android Pay. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Developments in payment methods and technologies is an area that we continue to review.

You can't clear a cheque quicker than the standard clearing timings stated in our 'What you need to know' document for more details

No, you will need to wait for the funds to clear in order to access the funds.

At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.

You can make payments from your postal account by sending us a completed Triodos Bank withdrawal request form or a letter with your payment instructions. Once the notice period for your account has passed, we can then transfer funds by:

  • Electronic transfer to a specified account at another UK bank
  • CHAPS to another bank account within the UK
  • international electronic transfer to a bank account in another country.

We will automatically log all requests for withdrawal, for the required notice period on your account.

If you are eligible to receive interest without tax deducted you will need to complete an R85 form (or R105 form if you are not resident in the UK). You can download these forms from the HMRC website. Please return your completed form to us, using our Freepost address:

Freepost TRIODOS BANK

No, as the account is a savings account, and not a current account, it is not possible to have standing orders and direct debits with an Online Saver Plus.

If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.

Faster Payments authorised on any day (including weekends) should arrive in the beneficiary's account within two hours of being authorised. You should always allow until the next business day for a payment to arrive.

Faster Payment instructions received by post before 2.00pm on any business day will be received by the beneficiary the same day.

Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in internet banking.

You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.

In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.

We don't offer unarranged overdraft facilities on the current account, however if you need to apply for an overdraft or to increase your limit please call us on 0330 355 0355, our contact team is open 8am-6pm Monday-Friday.

We look at a combination of factors, such as your income and expenditure, when assessing overdraft requests. It is not based on credit score alone.

You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard and LINK globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.

If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service