Only people who are resident in the UK can apply for our accounts. You need to make the opening deposit in sterling, and provide proof of your ID and address.

We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.

If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service

You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard and LINK globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.

No, you will need to wait for the funds to clear in order to access the funds.

By completing an application for any of our accounts online you are automatically registered for Internet Banking and can manage your account online.

If your application was made by post then Internet Banking access is available for the following accounts:

• Triodos Saver
• Triodos Cash ISA
• Triodos Regular Saver
• Triodos Fixed Regular Saver
• Triodos Charity Saver

You can also access the Triodos Right Start Saver account online but you can't make payments from this account.

If you want to apply to manage your existing Triodos account online, download the application form below or call us on 0330 355 0355 and we'll send you one. Before completing an application form please ensure you have read our Terms and Conditions for personal savings accounts below.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well

You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.

You can find out your overdraft limit by logging into internet banking or the mobile banking app. If you have a query regarding your overdraft terms and conditions or want information on how we charge please see our information on the current account page. To apply for an overdraft or increase your overdraft please call us, to request a reduction in your overdraft limit please call us or send us a secure message in internet banking.

Faster Payments authorised on any day (including weekends) should arrive in the beneficiary's account within two hours of being authorised. You should always allow until the next business day for a payment to arrive.

Faster Payment instructions received by post before 2.00pm on any business day will be received by the beneficiary the same day.

All banks have different ways of assessing if they would be willing to provide a customer with an overdraft or not and how much they would be willing to provide them with. Presently Triodos do not offer matched facilities, as a responsible lender we will offer you an overdraft facility based on your current circumstances and the outcome of our creditworthiness assessment. If you have applied for an overdraft and are not happy with what we can offer you we do have an appeal process, please contact us to discuss.

If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.

We don’t currently offer Apple Pay, Android Pay or Google Pay. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Developments in payment methods and technologies is an area that we continue to review.

No, as the account is a savings account, and not a current account, it is not possible to have standing orders and direct debits with an Online Saver Plus.

As standard your statements on the Triodos Current Account are online. However, if you ever need a one-off paper statement, maybe to use as ID, then we can send you one. There is a charge for this which can be found in our tariff.

You can make payments from your postal account by sending us a completed Triodos Bank withdrawal request form or a letter with your payment instructions. Once the notice period for your account has passed, we can then transfer funds by:

  • Electronic transfer to a specified account at another UK bank
  • CHAPS to another bank account within the UK
  • international electronic transfer to a bank account in another country.

We will automatically log all requests for withdrawal, for the required notice period on your account.

Yes - as well as creating ad hoc UK payments you can import a file containing a batch of payments. Normally you will create this file in your accounting software.

Under the Account Management tab in Internet Banking, the Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your Digipass.

You will need to ensure that your file conforms to one of the file formats below. These files are usually produced in your accounting software.

• Import file specification - batch payment format
  
• Import file specification - BACS format (agency transactions)
  

If you’re not sure how to create an import file in either of these formats, please contact your accounting software support provider.

You can see a history of imported files, including status, in your internet banking under the Account Information tab, on the page Imported Files History.

If you have an online account, you can access your savings account 24-hours a day, seven-days a week. Simply log in and arrange to transfer money to your nominated account(s). Your transfer will then take place after your notice period (where applicable.)

If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.