What is the limit for a single transaction made by Faster Payments?
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
Related FAQs
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
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To make an international transfer to a Triodos sterling account you will need to supply the information below to the sending bank:
Beneficiary Account Name:
Triodos Bank
Beneficiary address:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Bank Name:
National Westminster Bank Plc
Bank Address:
250 Bishopsgate
London
EC2M 4AA
Sort Code:
60-00-04
BIC:
NWBKGB2L
IBAN:
GB98NWBK60000410018573
Reference:
(Your Triodos account number and account name e.g. 12345678 A N Example)
Please ensure you provide all of the above details, especially the reference or the deposit may not reach your Triodos account.
The details above are only applicable for Triodos sterling accounts. If your Triodos account is not in sterling please contact us by emailing contact@triodos.co.uk or calling 0330 355 0355 and do not use the above details, as the payment will be rejected.
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Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in internet banking.
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If you wish to change the details of your nominated account, you must send us a signed, written instruction by post to:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
You are not able to amend your nominated account using Internet Banking. The instruction must include the details of the new nominated account (including the account name, six digit sort code and eight digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.
The new nominated account must be a personal sterling account held in your name(s) with another UK bank/building society or an existing Triodos UK account that allows you to transfer in funds.
We will not be able to process any written instructions unless we hold your signature on our records.
If you have not returned the signature reply form enclosed with your welcome letter sent to you when you first opened the account, please do so with your request to amend your nominated account. We may send further documents for you to sign to your registered address with us or request documents from you as an additional security measure before we will process your request.
If you cannot locate the signature reply form and you are still living at the address we have on our records then please send us a Secure Message from within internet banking to request a signature reply form. We will send this to your registered address for you to return to us together with your written request to amend your nominated account. We may send further documents for you to sign to your registered address with us or request documents from you as an additional security measure before we will process your request.
If we do not hold a signature for you on our records and you have moved from the address we hold for you on our records you will need to write to us with your new address and nominated account details enclosing one document from list A and one document from list B.
A - Identity Verification:
- Valid Passport
- Valid full or provisional UK / EU Drivers licence photo card or full old-style driving licence
- Valid identity card (EEA Member state or equivalent)
- HM Revenue & Customs HMRC Tax notification only (statement of account or notice of coding relating to the current year)
B - Address Verification:
- Original bank or building society statement showing recent transactions dated within the last 3 months
- Valid full or provisional UK / EU Drivers licence photo card or full old-style driving licence
- Current Council tax bill dated within the last 12 months
- Utility Bill dated within the last 3 months (mobile phone or broadband statements not acceptable)
- Mortgage statement within the last 12 months
HM Revenue & Customs correspondence relating to current tax year or dated within the last 3 months (whichever is earlier), must contain National Insurance Number
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well
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We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.
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If you have an online account, you can access your savings account 24-hours a day, seven-days a week. Simply log in and arrange to transfer money to your nominated account(s). Your transfer will then take place after your notice period (where applicable.)
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You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard and LINK globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.
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No, you will need to wait for the funds to clear in order to access the funds.
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You can find out your overdraft limit by logging into internet banking or the mobile banking app. If you have a query regarding your overdraft terms and conditions or want information on how we charge please see our information on the current account page. To apply for an overdraft or increase your overdraft please call us, to request a reduction in your overdraft limit please call us or send us a secure message in internet banking.
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Only people who are resident in the UK can apply for our accounts. You need to make the opening deposit in sterling, and provide proof of your ID and address.
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No, as the account is a savings account, and not a current account, it is not possible to have standing orders and direct debits with an Online Saver Plus.
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You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.
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We don't offer unarranged overdraft facilities on the current account, however if you need to apply for an overdraft or to increase your limit please call us on 0330 355 0355, our contact team is open 8am-6pm Monday-Friday.
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If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service
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We don’t currently offer Apple Pay or Android Pay. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Developments in payment methods and technologies is an area that we continue to review.
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Faster Payments authorised on any day (including weekends) should arrive in the beneficiary's account within two hours of being authorised. You should always allow until the next business day for a payment to arrive.
Faster Payment instructions received by post before 2.00pm on any business day will be received by the beneficiary the same day.
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Yes - as well as creating ad hoc UK payments you can import a file containing a batch of payments. Normally you will create this file in your accounting software.
Under the Account Management tab in Internet Banking, the Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your Digipass.
You will need to ensure that your file conforms to one of the file formats below. These files are usually produced in your accounting software.
- Import file specification - batch payment format
- Import file specification - BACS format (agency transactions)
If you’re not sure how to create an import file in either of these formats, please contact your accounting software support provider.
You can see a history of imported files, including status, in your internet banking under the Account Information tab, on the page Imported Files History.
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If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.
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If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.
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All banks have different ways of assessing if they would be willing to provide a customer with an overdraft or not and how much they would be willing to provide them with. Presently Triodos do not offer matched facilities, as a responsible lender we will offer you an overdraft facility based on your current circumstances and the outcome of our creditworthiness assessment. If you have applied for an overdraft and are not happy with what we can offer you we do have an appeal process, please contact us to discuss.
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As standard your statements on the Triodos Current Account are online. However, if you ever need a one-off paper statement, maybe to use as ID, then we can send you one. There is a charge for this which can be found in our tariff.
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By completing an application for any of our accounts online you are automatically registered for Internet Banking and can manage your account online.
If your application was made by post then Internet Banking access is available for the following accounts:
- Triodos Saver
- Triodos Cash ISA
- Triodos Regular Saver
- Triodos Fixed Regular Saver
- Triodos Online Cash ISA (TOISA)
You can also access the Triodos Right Start Saver account online but you can't make payments from this account.
If you want to apply to manage your existing Triodos account online, download the application form below or call us on 0330 355 0355 and we'll send you one. Before completing an application form please ensure you have read our Terms and Conditions for personal savings accounts below.
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Related how-to guides
How to update your account and personal details
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