It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.

Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.

To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.

Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any
requests for documents as soon as possible.

Read our key documents

• Terms and Conditions for businesses and charities
  
• Business banking tariff
  
• Interest rates for current & deposit accounts, for businesses & charities
  
• Summary box for appropriate account if you are applying for a deposit account
• Triodos Bank's Privacy Statement
  
• FSCS information sheet
  

To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.

Call us

We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:

• First year 's expected deposits
• Details of international payments in and out of the account
• Business structure

Calls usually take no more than 10-20 minutes.

Complete an application form

After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.

We'll assess your application

We take a genuinely responsible approach to business, transparency and using money more consciously.

That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.

If you're unsure whether your organisation would fit with our values, give us a call.

You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.

We'll set up your account

If your application is successful, we’ll set up your account and send you a welcome pack.

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

• Provide around the clock debit card transaction monitoring
• We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
• Give you the ability to block your card by sending us a text message
• Temporarily block accounts and debit cards if fraudulent activity is suspected
• Log you out of internet banking and the app after a period of inactivity
• Keep you up-to-date with the fraud protection advice
• Use a secure three-stage log in with a digipass for personal current account holders
• As a personal account customer you can receive alerts by text message when online or card transactions are made
• Temporarily suspend your internet banking if left dormant for a long time
• Only contact you via your registered details

We will never contact you out of the blue to ask you:

• for your digipass PIN
• for your card number or PIN
• for your mobile app passcode
• to transfer money out of your account
• to click a link in an email to our internet banking

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

How do I know if an Open Banking service is genuine?

• Firstly, check that the provider that you are thinking of using is registered with the Financial Conduct Authority (FCA) to provide Open Banking services. See list of registered providers
  
• Before you sign up to a service, make sure you are happy that the provider you are using is who they say they are, and that you understand the service that they will be providing.
  
• When you sign up to Open Banking you will be transferred to our secure website. Check that this looks like the Triodos Bank website you are used to seeing and that the web address contains the ‘s’ in https://www.triodos.co.uk
  
• You will never be asked to share your password or login details
  
• If you are in any doubt whether a provider is genuine, stop and verify them before proceeding by checking that they’re on the list of registered providers.
  

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.

Please note that in order to protect our staff and to help reduce the spread of the Coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard

• Debit card payment in a foreign currency: 2.5% of the value charged in GBP
  
• Cash withdrawal in a foreign currency outside the UK: 2.5% of the value charged in GBP
  

See our tariff of charges for full details or the Fee Information Document for more information.

We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.

It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.

Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.

We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.

We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:

• Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips
• Reviewing charges on your Triodos account
• Reviewing access to overdraft facilities
• Access to funds held in your Triodos savings accounts if appropriate

Our card department provides 24 hour transaction monitoring on the Triodos Debit Card and will block a transaction or a card if required. In this event they will send a text message asking you to call them. The will ask standard identity questions around your personal details and investigate the transaction with you. They will not ask for the card PIN, three-digit CVV code on the back of the card or any information regarding your digipass.