To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.

You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos mobile app you can find this under ‘More’, ‘Preferences and privacy’.

Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

How do I know if an Open Banking service is genuine?

• Firstly, check that the provider that you are thinking of using is registered with the Financial Conduct Authority (FCA) to provide Open Banking services. See list of registered providers
  
• Before you sign up to a service, make sure you are happy that the provider you are using is who they say they are, and that you understand the service that they will be providing.
  
• When you sign up to Open Banking you will be transferred to our secure website. Check that this looks like the Triodos Bank website you are used to seeing and that the web address contains the ‘s’ in https://www.triodos.co.uk
  
• You will never be asked to share your password or login details
  
• If you are in any doubt whether a provider is genuine, stop and verify them before proceeding by checking that they’re on the list of registered providers.
  

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

• Provide around the clock debit card transaction monitoring
• We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
• Give you the ability to block your card by sending us a text message
• Temporarily block accounts and debit cards if fraudulent activity is suspected
• Log you out of internet banking and the app after a period of inactivity
• Keep you up-to-date with the fraud protection advice
• Use a secure three-stage log in with a digipass for personal current account holders
• As a personal account customer you can receive alerts by text message when online or card transactions are made
• Temporarily suspend your internet banking if left dormant for a long time
• Only contact you via your registered details

We will never contact you out of the blue to ask you:

• for your digipass PIN
• for your card number or PIN
• for your mobile app passcode
• to transfer money out of your account
• to click a link in an email to our internet banking

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard

• Debit card payment in a foreign currency: 2.5% of the value charged in GBP
  
• Cash withdrawal in a foreign currency outside the UK: 2.5% of the value charged in GBP
  

See our tariff of charges for full details or the Fee Information Document for more information.

You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.

Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

To find out about the performance of our Open Banking API (uptime and response times), visit our Key Performance Indicators page. You can view quarterly statistics and download details of the daily performance by channel (Internet Banking, Mobile App and the Open Banking API).

Triodos will be offering Open Banking services from 14 September 2019. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so.

We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any
requests for documents as soon as possible.

Read our key documents

• Terms and Conditions for businesses and charities
  
• Business banking tariff
  
• Interest rates for current & deposit accounts, for businesses & charities
  
• Summary box for appropriate account if you are applying for a deposit account
• Triodos Bank's Privacy Statement
  
• FSCS information sheet
  

To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.

Call us

We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:

• First year 's expected deposits
• Details of international payments in and out of the account
• Business structure

Calls usually take no more than 10-20 minutes.

Complete an application form

After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.

We'll assess your application

We take a genuinely responsible approach to business, transparency and using money more consciously.

That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.

If you're unsure whether your organisation would fit with our values, give us a call.

You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.

We'll set up your account

If your application is successful, we’ll set up your account and send you a welcome pack.

Simply go to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Login to internet banking".

All you need is your digipass, digipass PIN (which you set yourself), and details regarding the security word you set up when applying for the account.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well

Yes - as well as creating ad hoc UK payments you can import a file containing a batch of payments. Normally you will create this file in your accounting software.

Under the Account Management tab in Internet Banking, the Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your Digipass.

You will need to ensure that your file conforms to one of the file formats below. These files are usually produced in your accounting software.

• Import file specification - batch payment format
  
• Import file specification - BACS format (agency transactions)
  

If you’re not sure how to create an import file in either of these formats, please contact your accounting software support provider.

You can see a history of imported files, including status, in your internet banking under the Account Information tab, on the page Imported Files History.

Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.