Business
New Internet Banking
Our new Internet Banking platform is an ongoing development and we'll be upgrading customers over the coming months. During its roll-out, some services and features will still need to be accessed via old style Internet Banking, so you may be directed back to the previous platform from time to time. We will always tell you when this will happen. Watch our short video to see the new Internet Banking experience.
Getting started
For help with registering, accessing and using Internet Banking see our FAQs and short video guides.
You will need to complete a Change of Account Operator form. Please select the correct form depending on whether you have a loan, current account or deposit account. The forms can be found below, or we can send a form to you if you don’t have access to a printer. We will change these details when we receive the completed form signed by the existing account operator(s).
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If you need a new digipass because the battery is low (when it displays 5%) please let us know and we will send you a replacement. You should receive this within 5 business days.
We will replace your digipass free of charge when the battery level is 5% or less. In our experience when it proactively displays “Low Battery” it will still have quite a long battery life left. You can find out the amount of battery left on your digipass by following these instructions:
If you have the older style navy blue digipass:
- Turn it on by pressing the red power button
- Press the letter “T” button five times until the display shows “TEST BATT?”
- Press the “=” sign
The display will tell you what percent of battery you have left.
If you have the green digipass:
- Turn it on by pressing the OK button on the lower right of the digipass
- Press the “>” button four times until you see “5. Info” on the screen
- Press OK
- Press the “>” button three times until it states “4. Battery level” on the screen
- Press OK
The display will tell you what percent of battery you have left.
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You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your Internet Banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to Internet Banking to read it. Secure messages are responded to within our Contact Team opening hours, if your request is urgent please call us on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. Our opening hours are published on our help and support page.
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Please contact us by sending a secure message in internet banking or call us on 0330 355 0355
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in old Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.
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There are several ways to log in depending on what type of account you have.
Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you’re a Personal Savings or Investments customer, you will only need your username and password.
If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now.
Alternatively, if you have access to the Triodos Mobile App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.
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If you hold Savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.
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The new ‘Feed’ feature allows you to see important notifications, view and send secure messages by clicking on ‘My messages’. This will take you back to old Internet Banking.
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If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.
If you are trying to log into Internet Banking for a Business account you do not need a username and password but will have a Digipass and PIN.
Our friendly, Bristol-based Contact Team is here for you. Our opening hours are published on our help and support page.
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Once you have moved over to the new Triodos Internet Banking, you will have access to the features tour within Internet Banking. There is also more support available at www.triodos.co.uk/help/internet-banking.
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Once you have applied for an account online, and it has been opened (or once you've applied for Internet Banking access for an existing account) we'll send your username by email.
For security reasons your unique password will be sent separately by post. With this information you can then log in and start using Triodos Internet Banking.
If you have opened a Triodos Current Account you will not have a password and username. Instead you can log into Internet Banking with the Triodos digipass.
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We’re bringing Internet Banking up-to-date to be simpler and easier to use. More touch screen friendly. Easier access to your day-to-day banking needs.
Development is ongoing so you may have to go back to old Internet Banking for some features and services, we will always tell you when this will happen.
There are no changes to the way you log in with your digipass and authorise payments. And, access is still safe and secure.
All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything.
Watch our video on the new Internet Banking to see the improvements that we have made.
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Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code. If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm.
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You can apply for Internet Banking by downloading the Internet Banking application form and returning it to us. Due to security we require a signature from you in order to give you access to Internet Banking.
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All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything. There are no changes to your account or the way you log in. Always log in via the Triodos Bank website.
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Development is ongoing so you may have to go back to old Internet Banking for some features and services, we’ll always tell you when this will happen.
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If you have new Internet Banking, you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.
Watch our how-to video on amending or cancelling a standing order.
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We have created a features tour within new Internet Banking to guide you through key changes. However, you can expect;
- New clean look and feel with simpler navigation
- New home page view of all your accounts
- Quicker access to day-to-day banking needs like making payments, add new payees and authorising payments
- Make faster payments, CHAPS or set up regular payments (standing orders)
- Save new payee (icon)
- View all your accounts on one overview screen
- New ‘Feed’ feature for quick access to important notifications and messages
- To view your standing orders select your account then select ‘Upcoming payments’
- You can navigate back to the old style Internet Banking any time via the green ‘Go to old Internet Banking’ button in the top right navigation
Please note, that although the design of Internet Banking is changing;
- Your personal log in details will stay the same
- You’ll recognise your accounts in a familiar place on the homepage
- You’ll still be protected by the latest security measures. We will continue to use the digipass security measures to protect your money and your personal information
- You’ll carry out your day-to-day banking tasks in a familiar way
There is no change to the Android or iPhone app.
Watch our playlist of how-to videos on help and support with Internet Banking.
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You can manage your account(s), make payments and move money between your accounts, send money to others (domestic and abroad), view and download statements, send us messages and check important notifications. You can also change your personal and account details and settings.
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Business Banking customers only can import a file containing a batch of payments. Normally you will create this file in your accounting software.
Under the Account Management tab in old Internet Banking, the Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your Digipass.
You will need to ensure that your file conforms to one of the file formats below. These files are usually produced in your accounting software.
- Import file specification - batch payment format
- Import file specification - BACS format (agency transactions)
You can see a history of imported files, including status, in your Internet Banking under the Account Information tab, on the page Imported Files History.
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Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
Watch our how-to video on setting up a standing order or regular payment.
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This is the long number found on the back of your digipass and you need this to log into internet banking. Do not give out your digipass number and any codes or your PIN over the phone unless you have called us – we will not contact you and ask you for this information.
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You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile App. You’ll need to authorise the payment with either your digipass or username and password.
If you have been upgraded to new Internet Banking then go to ‘Payments’ in the menu. For old Internet Banking go to the account you wish to make the payment from and ‘Make a payment’
In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.
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Once logged into new Internet Banking you can use the quick links in the ‘Self service’ section to go to the card activation page, the Current Account Switch Service form and Settings. These direct links will take you back to old Internet Banking to complete the action.
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1. Go to ‘Payments’ tab
2. Select your account you would like to make a payment from
3. Enter recipient’s details and amount
4. To save payee click (+icon )
5. Select payment type – click on [i] to check daily limits
6. Press complete payment
7. Follow on screen instructions to authorise payments
8. Select payment you wish to authorise
9. Click ‘Authorise and submit’
Watch our how-to video on making a payment with your digipass.
Watch our how-to video on setting up a new payee.
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You can set up and cancel standing orders through Internet Banking or the Triodos Mobile App.
Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients’ details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
To cancel you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.
Watch our how-to video on how to set-up a standing order.
In the Triodos Mobile App you can delete upcoming payments, go to ‘Payments’ then the ‘Upcoming’ tab and select and delete the payment.
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If you have an impairment, disability or health condition or need an extra support with getting online, please contact us.
Opening hours (excluding bank holidays)
- Mon-Fri: 8am-6pm (Thu: 9am-6pm)
- Sat-Sun: 10am-4pm (for calls about fraud, or blocked internet access on the personal current account)