The awards are determined by customers voting for their favourite product provider by leaving them a rating out of five and then a review on the Smart Money People website. They also ask them to give a rating for customer service, NPS, value for money and whether they felt fairly treated. Over 150,000 people voted in this year’s awards. 

Customers who voted in this year’s awards described Triodos Bank as ‘exemplary’ for its transparency and praised the bank’s ethical approach to lending, as well as its friendly customer service. Triodos Bank UK was a finalist in five other categories, including ‘Best Current Account Provider’, ‘Best Investments Provider’, ‘Best Savings Provider’, ‘Best British Bank’ and ‘Best Banking App’.

Bevis Watts, chief executive of Triodos Bank UK, said: “Let’s not forget that banks have a critical role to play in addressing issues such as climate change, biodiversity loss and inequality. They can make conscious decisions about what they finance. Thankfully more and more people are realising this fact and now switching to banks with greener credentials. For us sustainability and ethics have always been central to who we are and everything we do has a focus on these positive values. We’re immensely grateful to all our customers who provided reviews with Smart Money People to help us win this award for the second year in a row.”

Triodos Bank focuses on making money work for positive change and uses customers’ deposits to provide a range of finance and tailored support to progressive companies, social enterprises and charities making an impact, both from an environmental and social perspective. The range of services includes current accounts, investments and savings.

The British Bank Awards are now in their ninth year. Triodos has been named a winner across a variety of categories at every awards since 2020.  

Jacqueline Dewey, CEO of Smart Money People, said: “It is no surprise to see Triodos Bank has been awarded best ethical financial provider, since the bank is a leading expert in sustainable banking. Across its three ethical products: Cash ISAs, Stocks and Shares ISAs and Investments, our reviews show Triodos customers have praised the bank for being value-aligned, serving both the planet and its communities.

“With a high priority on transparency, Triodos Bank customers can see exactly what projects their money is supporting through regular newsletters. In our reviews we can see many customers have also cited Triodos Bank’s responsive and efficient customer service. Congratulations Triodos Bank on a well- deserved win.”

Triodos has its UK headquarters in Bristol and serves thousands of customers online. The bank has operated in the UK for nearly 30 years and remains committed to putting customer interests and needs at the heart of operations.

Triodos is a certified B Corporation and has been rated Best Buy in the Ethical Consumer rankings and named the most sustainable savings account provider by Which?.


Notes to Editors:

The full list of British Bank Award 2023 winners is available online.

Reviews for Triodos Bank UK on Smart Money People are available here.

For further information, please contact:

Ed Grattan

About Triodos Bank

Founded in 1980, Triodos Bank has become a frontrunner in sustainable banking globally. Triodos Bank is an independent bank that promotes responsible and transparent banking. It does not see any conflict between a focus on people and the planet and a good financial return. Instead it believes that they reinforce each other in the long-term.

Triodos Bank has banking activities in the Netherlands, Belgium, the UK, Spain and Germany as well as Investment Management activities based in the Netherlands but active globally. Triodos Bank co-founded the Global Alliance for Banking on Values (GABV), a network of 66 sustainable banks. Together these banks want to grow sustainable banking and its impact on the real economy substantially.

Triodos Bank UK Ltd is a wholly owned subsidiary of Triodos Bank NV. Registered Office: Deanery Road, Bristol, BS1 5AS. Registered in England and Wales Company No. 11379025. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 817008. VAT reg no 793493383.