By completing an application for any of our accounts online you are automatically registered for Internet Banking and can manage your account online.
If your application was made by post then Internet Banking access is available for the following accounts:
- Triodos Saver
- Triodos Cash ISA
- Triodos Regular Saver
- Triodos Fixed Regular Saver
- Triodos Online Cash ISA (TOISA)
You can also access the Triodos Right Start Saver account online but you can't make payments from this account.
If you want to apply to manage your existing Triodos account online, download the application form below or call us on 0330 355 0355 and we'll send you one. Before completing an application form please ensure you have read our Terms and Conditions for personal savings accounts below.
A nominated account is an account in your name(s) with either another bank/building society, or an existing Triodos account that allows you to transfer funds.
You need a nominated account for when applying for one of our accounts online and your opening deposit must be made by electronic transfer from your nominated account. Also if you want to transfer money from your account online, you must do so to your nominated account.
Within a couple of days from when your online only account is opened, or an existing account has been set up with internet banking, we'll send your username by email, and your unique password by post. Please contact us if they don't arrive.
If you open a new account, and you already have internet banking access for another account, you can use your existing username and password.
When you pay funds into your Account, your funds will start earning interest from the day the funds are paid into your Account.
When you input the sort code and account number to set up your nominated account we will check that the details are valid. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
If this happens please review the account details you have entered to confirm they are correct.
Yes, it is possible depending on what type of savings account you have.
You can change an existing Triodos savings account to a different type of Triodos savings account.
You should read the information on our savings product pages to decide which savings account suits you best. Once you have found a savings account that meets your needs, download and complete the relevant change of type form below.
You should read the relevant Summary Box along with the Terms and Conditions for our personal savings accounts and FSCS Information Sheet before downloading and completing a form to change your savings account.
Once you have read this important information and completed the form, please post it to us at:
Freepost TRIODOS BANK
On receipt of a completed request, we will change the type of savings account you hold, the balance of your account and your account number will remain the same. We will write to you to confirm when we have actioned your request.You can change your existing Triodos savings account to one of the following types of Triodos savings accounts:
- Triodos Online Saver
- Triodos Online Saver Plus
- Triodos Regular Saver
- Triodos Saver
Changes to a different type of savings account are not permitted from Triodos Ethical Savings Bonds, Triodos Right Start Saver, Triodos Fixed Regular Saver, Triodos ISAs, Community Investor, High Interest Cheque Account, Personal Savings Account, Social Investor Cheque Accounts and SIPP Deposit Accounts.
If you want to move only part of your balance to another type of savings account, this can be done through making a transfer in Internet Banking or for non-online only accounts you can send us a signed written request to make a transfer which should be posted to us at;
Freepost TRIODOS BANK
You can open a Triodos Ethical Junior Cash ISA account, and transfer the funds from your Right Start Saver into it, subject to the Junior ISA allowance of £4,368 for the 2019/20 tax year.
A child must be aged between 7 and 15 to open a Right Start Saver for themselves, or 16 or 17 to open an Ethical Junior Cash ISA themselves. Alternatively both our Right Start Saver and Ethical Junior Cash ISA accounts can be opened by adults with parental responsibility for a child. This is to make sure we have the appropriate consent to hold personal data for the child. Once the account is open, funds can be paid in by anyone.
From the age of 16, the account must be held in the name of the young person. We’ll be in touch at the time to let you know what you need to do.
We’ll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account. If we don’t hear from you before your bond matures, we’ll open a Triodos Saver account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Triodos, and we hope you choose to do so.
Right Start Saver accounts are for people aged 18 and under. We’ll be in touch when the account holder turns 18. If we don’t hear back from you, we’ll close the account and transfer the funds to another Triodos account, until we receive your instructions.
The person with legal parental responsibility who opened the account. When the account holder turns 16 the child may apply to be the account operator.
We can pay it on the first of each month into an account you choose when you apply, or we pay it annually each January and at the end when the bond matures.
You can save any amount between £500 and £1,000,000.
You make the full opening deposit by electronic transfer from the account you nominate when applying, or from an existing Triodos UK account.
To top up a Triodos Cash ISA:
- Make a transfer from another account (either an account with another provider or another Triodos account that allows withdrawals)
- Transfer by cheque if the Triodos cash ISA you want to subscribe to accepts cheques - contact us if you are not sure on 0330 355 0355 or +44 (0)117 973 9339 if calling from abroad
The Triodos sort code is 16-58-10 and you can find your Triodos cash ISA account number on your statements. If you want to deposit a cheque, please post it along with a paying-in slip to:
Freepost TRIODOS BANK
Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Learn more about the Financial Services Compensation Scheme.
Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.
No. The money can't be taken out until the child is 18.
If you wanted to take the money out of the Junior Cash ISA you must contact HM Revenue & Customs (HMRC) visit www.hmrc.gov.uk.
At least 30 days before the end, we’ll ask you where you want your money to be paid. This can be into a new bond if one is available. If we don’t hear from you, we will transfer it into a 33-day notice Saver account - however, we won't apply the 33-day notice restriction on withdrawals during the first 30 days of this new Saver account.
Yes. As long as the child was a UK resident when the Junior cash ISA was opened, you will still be able to pay into the Junior cash ISA even though you and/or the child have moved abroad.
In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.
A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.
For more information please visit www.irs.gov or speak to your tax advisor.
You cannot make a withdrawal from your Bond during the term of the investment. Likewise, you cannot close the Bond early – except on the death of the sole depositor. If the Bond is held in joint names, we’ll need a new mandate to transfer the Bond into the name of the remaining account holder until maturity.