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Yes, some places may not accept digital wallet payments (e.g Apple Pay or Google Pay) or may require you to insert your physical card. You will also need your physical card to withdraw cash from an ATM.
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You can use the Triodos App to log in to Internet Banking by following these steps:
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
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During set up, Triodos will share your billing address with Google. The processing of this data is subject to the Triodos privacy statement.
Google will then collect further information about you when you use Google Pay. This includes your phone number, transaction details, and contact and shipping information for online transactions. Your personal data may be shared with third parties to facilitate payments. Triodos are not responsible for the security of Google Pay or any third-party providers.
You can read Google’s privacy policy on their website.
You can also view and change your privacy preferences for Google Pay via: myactivity.google.com/product/gpay/controls
If you don't want to share this data with Google, you can always choose not to use Google Pay and make contactless payments with your debit card.
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Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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Secure banking is our top priority. When you set up Google Pay, your card information is encrypted by Google and a unique virtual card number is created. This is the number shared with the retailer when you buy something, instead of your actual card number. Your card number is never stored on your mobile device or on Google's servers.
You can find more information in Google's terms and privacy statement.
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The limit you can pay with a digital wallet (e.g Apple Pay or Google Pay) is the same as your physical debit card.
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.
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Yes, you will be able to use Google Pay with your new card as it will have been transferred at the time of issuing your replacement card.
The only time this won't be the case is if you have put a freeze on your old card (either using the toggle in the Triodos Mobile Banking App or Internet Banking, or by calling us) before requesting the new card. If you did this, you will need to set up Google Pay with your new card when you receive it.
In all cases, to use the physical card itself, you will still need to activate it when it arrives. Find out how to activate your debit card below.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
See below for the daily authorisation limits for Faster Payments and CHAPS.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
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You can withdraw up to £300 per day in the UK per cardholder from ATMs accepting Visa. You can amend this to up to £500 per day in the Triodos app under More > Cards > Card daily limits > Cash withdrawals. You can amend this in Internet Banking under Self Service > Cards > Daily cash withdrawal limit.
You can use any cash machines displaying the Visa logo.
To make things easier you can find your nearest cash machine here.
Remember, you can also request cash back when shopping with participating retailers.
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When you set up Google Pay, your card information is encrypted by Google and a unique virtual card number is created. This improves security because this number is shared during payment instead of your card number. It is the last 4 digits of your virtual card number that is shown on receipts.
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Here's how to pay in-store with Google Pay:
When paying with Google Pay online or in-app:
Your Triodos Debit Card needs to be activated before you can make your first Google Pay payment. You can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN. To use Google Pay you need to have contactless payments enabled for your card which can be found under More> Cards > Contactless payments.
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Yes, you will be able to use Apple Pay with your new card as it will have been transferred at the time of issuing your replacement card.
The only time this won't be the case is if you have put a freeze on your old card (either using the toggle in the Triodos Mobile Banking App or Internet Banking, or by calling us) before requesting the new card. If you did this, you will need to set up Apple Pay with your new card when you receive it.
In all cases, to use the physical card itself, you will still need to activate it when it arrives. Find out how to activate your debit card below.
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The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
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Your card is set to Europe usage, with the option to switch Worldwide on or off in Internet Banking or the Triodos App under Card Settings.
Transactions are always subject to monitoring so your card may still be declined if we suspect your card is compromised. If a payment does get declined you can contact us 24/7 using the phone number on the back of your card. We would also advise travelling with more than one means of payment.
Use of your debit card outside the UK will incur a 2.5% foreign transaction fee and is subject to the exchange rate. You can use your card at any ATM or merchant where the Visa symbol is displayed and the transaction is made using either Chip & PIN or contactless.
Using Apple Pay or Google Pay abroad works the same way as the Triodos Debit Card and the same charges apply.
Transactions will be processed using the exchange rate set by Visa.
You can use our currency conversion calculator to see how much your transaction could cost.
See our tariff of charges for full details or the Fee Information Document for more information.
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Your Triodos Debit Card must be active to be able to use Google Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN. To use Google Pay you also need to have contactless payments enabled for your card which can be toggled on or off in the Triodos App or Internet Banking under More > Cards > Contactless Payments.
There are other reasons why a payment with Google Pay may not work, such as a blocked debit card or insufficient funds in your account.
If you have tried all of these options and need further help, please contact us.
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You can remove the Triodos Debit Card from your Google Wallet at any time. After that, you won't be able to pay with Google Pay.
How to remove the Triodos Debit Card from the Google Wallet (depending on your version of the Wallet app, the steps may differ slightly):
Please note that the transaction history of this debit card will no longer be visible in the Google Wallet.
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There can be a number of reasons why your card can't be added. Please contact us for more information.
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Download the latest version of the Triodos Mobile Banking App.
Here's how to set up Google Pay:
If you have a smartwatch linked to your phone you will be able to set that up after.
Smartwatch
Your Triodos Debit Card must be active to be able to use Google Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN.
To use Google Pay you need to have contactless payments enabled for your card which can be found under More > Cards > Contactless payments.
If you remove your Triodos Debit Card from Google Pay, you can set it back up at any time by following these same steps.
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The sort code for Triodos Bank is: 16-58-10
For international payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
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As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
What we’ll never do
We will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
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£20,000 per day for Personal current account payments
£100,000 per day for Personal savings account customers.
£100,000 per transaction for Business customers.
The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
If you are making payments above £20,000 there are new daily payment limits. Find out more.
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You can amend a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.
Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.
To cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’.
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When your debit card is added to Apple Pay, it creates a unique Device Account Number. The last 4 digits of this number are shown on receipts in place of your card number. This is part of Apple Pay's built-in security measures that help protect your data during payment transactions.
More information about why this feature is used - along with information about Apple Pay's other privacy and security features - is available here: Apple Pay security and privacy overview.
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Search our help and support section for more
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