You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard and LINK globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.
If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service
At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.
As standard your statements on the Triodos Current Account are online. However, if you ever need a one-off paper statement, maybe to use as ID, then we can send you one. There is a charge for this which can be found in our tariff.
- Log into Internet Banking
- Click on the 'Cards' tab and you'll be provided with a six digit access code
- Send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456
- You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN
- You're ready to use your card - remember to sign the back
Please note that some mobile providers do not process text messages to 5 digit numbers. If you text and do not receive a response from us please call us as your request will not have been confirmed and processed.
If you need any help activating your account, please call our friendly Bristol-based contact team - they'll have your everyday banking working for people and planet in no time. They're available Monday to Friday, 8am to 6pm on 0330 355 0355 (+44 117 973 9339 if you are not in the UK).
Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well
You can set up and cancel standing orders through internet banking.
You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
To report your card lost or stolen please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive at your home address within five working days.
If you cannot find your card, you can put a temporary block on it by texting TRIODOS LOCK, followed by your six digit access code, followed by the last four digits of the sixteen digit number on the front of your card to 57887. For example, TRIODOS LOCK 123456 1234.
Your access code and the last four digits of your card number can be found in internet banking. This block can be lifted if the card is later found in a safe place
If you need to change the name on your account please send us a certified copy of the documentation (marriage certificate, deed poll name change, decree nisi) with a covering letter detailing your account numbers and please ensure you sign the letter.
Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.
No, for security reasons you should cut your card in half, through the chip and magnetic stripe and put it in the bin. It will still biodegrade.
Replacement cards usually arrive within five working days, while new cards should be received within five days of the account being opened. If you have any questions or think your card has been lost or stolen you can contact our 24/7 card services department on 0330 355 0355.
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.
Please call us at the earliest opportunity on 0330 355 0355. Our card services department can be accessed by calling that number 24 hours a day, 7 days a week.
If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.
We don’t currently offer Apple Pay or Android Pay. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Developments in payment methods and technologies is an area that we continue to review.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
You can't clear a cheque quicker than the standard clearing timings stated in our 'What you need to know' document for more details
No, you will need to wait for the funds to clear in order to access the funds.
You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.
The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.