If you do not already have Internet Banking, you can apply for it by downloading the Internet Banking application form and returning it to us. Due to security, we require a signature from you in order to give you access to Internet Banking.

Once you have applied for an account online, and it has been opened (or once you've applied for Internet Banking access for an existing account) we'll send your username by email.

For security reasons your unique password will be sent separately by post. With this information you can then log in and start using Triodos Internet Banking.

If you have opened a Triodos Current Account, you will not have a password and username. Instead, you can log into Internet Banking with the Triodos digipass or using the Triodos Mobile Banking App.

We’re bringing Internet Banking up-to-date to be simpler and easier to use. More touch screen friendly. Easier access to your day-to-day banking needs.

Development is ongoing so you may have to go back to old Internet Banking for some features and services, we will always tell you when this will happen.

Watch our video on the new Internet Banking to see the improvements that we have made.

If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.

If you are trying to log into Internet Banking for a Business account you do not need a username and password but will have a Digipass and PIN. 

Our friendly, Bristol-based Contact Team is here for you. Our opening hours are published on our help and support page. 

If you hold Savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.

If you need a new digipass because the battery is low (when it displays 5%) please let us know and we will send you a replacement. You should receive this within 5 business days.

We will replace your digipass free of charge when the battery level is 5% or less. In our experience when it proactively displays “Low Battery” it will still have quite a long battery life left. You can find out the amount of battery left on your digipass by following these instructions:

If you have the older style navy blue digipass:

• Turn it on by pressing the red power button
• Press the letter “T” button five times until the display shows “TEST BATT?”
• Press the “=” sign

The display will tell you what percent of battery you have left.

If you have the green digipass:

• Turn it on by pressing the OK button on the lower right of the digipass
• Press the “>” button four times until you see “5. Info” on the screen
• Press OK
• Press the “>” button three times until it states “4. Battery level” on the screen
• Press OK

The display will tell you what percent of battery you have left.

Development is ongoing so you may have to go back to old Internet Banking for some features and services, we’ll always tell you when this will happen.

Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.

Watch our how-to video on setting up a standing order or regular payment.

Please contact us by sending a secure message in internet banking or call us on 0330 355 0355

You will have access to the features tour within new Internet Banking. There is also more support available at www.triodos.co.uk/help/internet-banking.

We have created a features tour within new Internet Banking to guide you through key changes. However, you can expect;

• New clean look and feel with simpler navigation
• New home page view of all your accounts
• Quicker access to day-to-day banking needs like making payments, add new payees and authorising payments
• Make faster payments, CHAPS or set up regular payments (standing orders)
• Save new payee (icon)
• View all your accounts on one overview screen
• New ‘Feed’ feature for quick access to important notifications and messages
• To view your standing orders select your account then select ‘Upcoming payments’
• You can navigate back to the old style Internet Banking any time via the green ‘Go to old Internet Banking’ button in the top right navigation

Please note, that although the design of Internet Banking is changing;

• Your personal log in details will stay the same
• You’ll recognise your accounts in a familiar place on the homepage
• You’ll still be protected by the latest security measures. We will continue to use the digipass security measures to protect your money and your personal information
• You’ll carry out your day-to-day banking tasks in a familiar way

There is no change to the Android or iPhone app.

Watch our playlist of how-to videos on help and support with Internet Banking. 

The new ‘Feed’ feature allows you to see important notifications, view and send secure messages by clicking on ‘My messages’. This will take you back to old Internet Banking.

Business Banking customers only can import a file containing a batch of payments. Normally you will create this file in your accounting software.

Go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar, and click on ‘Import Payments’ under the ‘Account Management’ tab. The Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your digipass.

• Import file specification - batch payment format
• Import file specification - BACS format (agency transactions)

You can see a history of imported files, including status, in your Internet Banking under the ‘Account Information’ tab, on the page ‘Imported Files History’.

If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.

Ready to switch?

Simply log in to your Mobile App, go to ‘More’ then ‘Account Settings’ and tap on ‘Switching Service’ to start your switch.

Alternatively, you can log in to Internet Banking, click on 'Self service' and use the quick links to ‘Switch current account’, which will take you to the switch form in old Internet Banking.

Watch our how-to video on switching your current account.

Once logged in to Internet Banking you can use the quick links in the ‘Self service’ section to go to the card activation page, the Current Account Switch Service form and Settings. These direct links will take you back to old Internet Banking to complete the action.

All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything. There are no changes to your account or the way you log in. Always log in via the Triodos Bank website.

You can send money from your Personal current account via Internet Banking or the Mobile App.

There are daily limits set depending on the type of payment and how you authorise the payment.

See below for the daily authorisation limits for Faster Payments and CHAPs.

Faster Payments (Free of charge)

Digipass - Up to £20,000

Mobile App passcode - Up to £250

CHAPS (£20 fee)

Digipass - Up to £3m

Mobile App passcode - Up to £250

If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.

If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.

You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile Banking App. You’ll need to authorise the payment with either your digipass, your username and password or the Triodos Mobile Banking App. You can find more information about how to authorise payments in Internet Banking using the Mobile App, here.

In Internet Banking, go to ‘Payments’ in the menu.

In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.

Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code.  If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm.