You will need to complete a Change of Account Operator form, which can be found below, or we can send this to you if you don’t have access to a printer. We will change these details when we receive the completed form signed by the current account operator(s).

The digipass plastic is recyclable and in line with our sustainability commitment so please send in broken, old, damaged digi passes using the freepost address - Freepost TRIODOS BANK - and we will recycle it securely for you.

You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your Internet Banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to Internet Banking to read it. Secure messages are responded to within our Contact Team opening hours of 8am - 6pm Monday to Friday, if your request is urgent please call us on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK.

If you are a personal customer and you only hold savings accounts with Triodos - you will have been provided with a username and password for logging into internet banking. If you came to a page which asked for a Digipass number, you were on the ‘Business Banking’ login page. When on the Internet Banking login page, if you click on the ‘Personal Banking’ tab located next to the ‘Business Banking’ tab, you will be asked for your username and password.

If you do not know your internet banking username or password you can reset your internet banking login details.

If you hold a personal current account with Triodos and you havent received a digipass or have lost your digipass please contact us on 0330 355 0355.

If you are a business customer and have requested a Digipass that hasn’t arrived or you have lost a digipass please contact us.

If you no longer require your digipass please return to us using the freepost address - Freepost TRIODOS BANK - and we will recycle it securely for you.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in old Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.

We do not charge for digipass or issuing replacements for personal customers. Please ensure that you keep the digipass in a safe place to avoid unnecessary re-issue. Please return any old/unrequired digi passes to us at or freepost address - Freepost TRIODOS BANK - and we will recycle securely on your behalf.

In order to safeguard your personal information and money we require a three stage login process for internet banking, one of which involves the use of a digipass. This is similar to the card reader facility at some other banks and is used along with other systems to ensure your finances are kept safe. We constantly review our security measures and publish guidance on steps that can be taken to prevent fraud such as the Take 5 campaign through FFA UK.

We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on Youtube now, or follow the steps below:

You will need your digipass, digipass PIN and need to know your security word as you will be asked to input these characters

 When you first use your digipass you will be prompted to change your Digipass PIN to something memorable. You can do this by following these simple steps:

 Switch the digipass on by pressing “OK”

• Press button “1” on the digipass
• Enter the four-digit digipass PIN we sent you and press “OK”
• You will now be prompted to enter your own new digipass PIN, which for your security must meet the following criteria:
• It must be four digits long
• It must be different to the PIN we sent to you
• It must not be a sequence of numbers, such as “1234”
• It must not be a sequence of identical numbers, such as “2222”
• It must not be easily obtained or guessed, such as using you date of birth

Please note, if your choice of digipass PIN isn’t considered secure enough the message “Weak PIN” will be displayed on the digipass. If this happens press “OK” and you will be prompted to enter a different, more secure, PIN.

When your PIN has been changed, an eight-digit code will be displayed

To login, continue to the Triodos homepage.

Turn the digipass over and input the digipass number from the back into the ‘digipass number’ - do not include hyphens - and then press NEXT.

There is an option to tick the ‘remember my number on this computer’ checkbox so you don’t have to input this every time.

Click on green NEXT box on the bottom right of the screen.

Follow the steps on the login page to complete login.

1. Turn on the Digipass by pressing OK and then press 1
2. Enter Your Digipass PIN and press OK. You will see a One Time Passcode or OTP, on the Display
3. Enter your OTP
4. Enter you the characters shown for you unique security word

You should now have accessed your internet banking and the home screen as shown below will be displayed.

Once you have applied for an account online, and it has been opened (or once you've applied for Internet Banking access for an existing account) we'll send your username by email.

For security reasons your unique password will be sent separately by post.  With this information you can then log in and start using Triodos Internet Banking.

If you have opened a Triodos Current Account you will not have a password and username. Instead you can log into Internet Banking with the Triodos digipass.

The digipass is our current method of logging into Internet Banking, we feel this provides a strong level of security. We are looking at future improvements that we can make to our online banking including mobile app features and or login process.

Once you have moved over to the new Triodos Internet Banking, you will have access to the features tour within Internet Banking. There is also more support available at www.triodos.co.uk/help/internet-banking.

Development is ongoing so you may have to go back to old Internet Banking for some features and services, we’ll always tell you when this will happen.

The new ‘Feed’ feature allows you to see important notifications, view and send secure messages by clicking on ‘My messages’. This will take you back to old Internet Banking.

If you hold Savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.

We’re bringing Internet Banking up-to-date to be simpler and easier to use. More touch screen friendly. Easier access to your day-to-day banking needs.

Development is ongoing so you may have to go back to old Internet Banking for some features and services, we will always tell you when this will happen.

There are no changes to the way you log in with your digipass and authorise payments. And, access is still safe and secure.

All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything.

Watch our video on the new Internet Banking to see the improvements that we have made.

All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything. There are no changes to your account or the way you log in. Always log in via the Triodos Bank website.

You can apply for Internet Banking by downloading the Internet Banking application form and returning it to us. Due to security we require a signature from you in order to give you access to Internet Banking.

Once logged into new Internet Banking you can use the quick links in the ‘Self service’ section to go to the card activation page, the Current Account Switch Service form and Settings. These direct links will take you back to old Internet Banking to complete the action.