Trades are submitted to the fund manager at 10am each Business Day. So you can cancel a trade which has not been dealt at any time prior to this.

To cancel a pending instruction, go to your investment account in Internet Banking or the Mobile App where you will find ‘Pending’ instructions under the ‘Transactions’ section. Click on the instruction you would like to cancel, you will be shown the key dates for your instruction and a cancel button (which will not be shown if your instruction has now been dealt and is therefore no longer pending). Select ‘Cancel’ then click ‘Continue’ to confirm you would like to cancel your instruction. You will then see a message confirming that your instruction has been cancelled.

There is an Annual Service Charge paid quarterly by Impact Fund investors and an Ongoing Charges Figure which is deducted from the fund daily and therefore not paid separately.

Annual Service Charge – paid by you quarterly 

The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.

Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA

• The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
• The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%

The Annual Service Charge (ASC):

• is a charge that is collected by Triodos Bank UK to cover costs of providing our investment service, including administration costs.
• is expressed as an annual percentage but calculated and paid quarterly, based on the average value of your holding across the previous quarter.
• is paid from money in the linked Cash Account or by selling shares if there isn’t enough cash available (see below for details).

On the first Calendar Day of a new quarter we will check your Cash Account to see if cash is available to cover the Annual Service Charge for the previous quarter. If cash is available, it will be earmarked and deducted on the first weekday of the quarter. If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.

If there is an insufficient cash balance on this day, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). The dealing instruction will be automatically generated to proportionately sell enough shares within your account based on your holding on the first Calendar Day of the new quarter. 

For more information, please also see How can I pay for my Annual Service Charge? and How do you decide which shares to sell from my holdings to cover my Annual Service Charge?

Please be aware that the sale of shares to cover the Annual Service Charge is classified as a disposal for Capital Gains Tax purposes and may need to be declared to HMRC (unless they are held in a Stocks and Shares ISA).

The Annual Service Charge will be itemised on your quarterly statement, which provides a breakdown of all charges applied over the previous quarter along with any additional trades during the period.

Ongoing Charges Figure – deducted from the fund daily and not paid separately by you

The Ongoing Charges Figure (OCF):

• is the ongoing costs of running the funds, also known as the Total Expense Ratio or TER). The OCF includes the fund managers Annual Management Charge and other expenses of running the fund, such as the board of directors and audit fees. The Annual Management Charge is the charge taken by Triodos Investment Management to select investments based on their sustainable and financial performance.
• is expressed as an annual percentage and calculated and deducted from the fund daily. The charge is reflected in the value of the fund and you do not need to pay for it separately.
• can be found in the Key Investor Information Document (KIID) and may vary.
• includes the cost of converting between sterling and euros when buying and selling, which is charged at 0.2% of the exchange rate used (this fee is not applied directly to individual investments, it is shared by all euro and sterling investors in the fund and is already accounted for in the published share price).

Please visit the fund pages on our website for details of the current OCF:

Triodos Global Equity Impact Fund

Triodos Pioneer Impact Fund

Triodos Future Generations Fund 

Triodos Sterling Bond Impact Fund

If you are adding money to your Cash Account for the first time, then this will need to be transferred from your nominated account. Subsequent payments into your Cash Account (ready to purchase more shares or to cover your Annual Service Charge) can come from any account in your name. Take care to select the correct Cash Account to transfer money into as you may have more than one Cash Account. For example, you may have one Stocks and Shares ISA Cash Account, a sole Impact Investment Cash Account and a joint Impact Investment Cash Account.

You can find your Cash Account bank account number within the Triodos Mobile Banking App or Internet Banking, use this along with our sort code 16-58-10.

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. 

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

There is no rush to deal with the personal accounts of someone you have lost. Once you have notified us that they have died, we will freeze their accounts to keep them safe. We will support you in managing their Triodos accounts as soon as you are ready.

What happens next will also depend on the type of accounts held:

• Joint accounts will remain open in the name of the surviving account holder, who will be able to use the accounts as normal.
  
• If there was a Power of Attorney in place for the person who has died, please be aware that we will remove Powers of Attorney from the account. This is because the Power of Attorney becomes null and void when the person this was for has died.
  
• If the late customer held an ISA, and has a surviving spouse or civil partner, please note that an Additional Permitted Subscription (APS) must be completed within three years of the date that they died. Please see our FAQ to find out more: Does Triodos offer an Additional Permitted Subscription (APS) for Individual Savings Accounts (ISAs)?
• ISA accounts will be closed 3 years and 1 day after the date of death, if an instruction to close the ISA has not been received from the representatives of the estate, to comply with HMRC rules.

We understand that this can be a really difficult time for you and your loved ones. If you would like to talk to someone about it, we recommend contacting Cruse Bereavement Care on their free helpline or web chat. 

Yes, you can transfer other cash ISAs into a Triodos Fixed Rate Cash ISA. You can transfer previous and current years subscriptions held in another cash ISA. Transfers must be complete and funds received into your Triodos Fixed Rate Cash ISA within 60 days from account opening.

The timescales can vary significantly and are often dependent on a wide range of factors. Things like applying for Probate can take a long time and may slow things down. For this reason, if you tell us that you’re applying for Probate, we won’t contact you for at least six months. 

If you’re not sure what’s happening with the process, or whether we're still awaiting outstanding documentation, please contact us on please give us a call on 0330 355 0355 (or +44 117 973 9339 from abroad). Lines are open from 8am-6pm, Monday to Friday, and 9am-6pm on Thursdays. 

You can recommend as many friends to Triodos Bank as you wish. However, we will only make up to a maximum of 30 donations to your chosen charity within a 12-month period for every eligible friend you refer. See terms and conditions for full details. We’d be delighted though of course if you wanted to recommend many more friends and family but unfortunately it would have to be outside of the Refer a Friend Scheme.

Our Refer a Friend scheme is open to all Triodos customers, over the age of 18 years. For you and your friend to be eligible for a thank you gift, your friend will need to open a Triodos personal current account, deposit £100 into new account within 30 days and and keeps this amount or more in their account for at least 30 days. These steps need to be completed within 60 days of registering for the Refer a Friend Scheme. See terms and conditions for more information.

No, your recommended friend must be a brand-new customer to Triodos Bank to be eligible. They need to be a new customer to Triodos Bank, open a Triodos personal current account, deposit £100 within 30 days and keep this amount or more in their account for at least 30 days to be eligible. New customers must complete these steps within 60 days of registering for the Refer a Friend Scheme.

You can use the Triodos App to log in to Internet Banking by following these steps:

1. Go to the Triodos login page on your internet browser and select the tab called ‘Log in with mobile app’.
2. Open the Triodos App on a second device and tap the QR button in the corner of the login page.
3. Scan the QR code on your internet browser with the scanner.
4. Use your passcode, fingerprint or face recognition when prompted in the app.
5. Tap ‘confirm’ in the app and Internet Banking will automatically log in.

We will send your gift by email within 30 days from you choosing it. You must be a new customer to Triodos Bank to receive your gift. You can login in to your Refer a Friend account at join.triodos.co.uk for a status update – just head to the members area.

If you have not received your gift within 30 days please contact Marketing Lounge Partnership (MLP). MLP is managing the Refer a Friend scheme on behalf of Triodos Bank UK. You can contact them by calling 01565 747 801. Their helpline is open Monday to Friday 9:00am to 5:30pm.

Alternatively you can use the ‘contact us’ form at join.triodos.co.uk/raf/contact-us.

If you prefer, you can also contact Triodos Bank Customer Contact Team on 0330 3550 355 from the UK or +44 117 973 9339 from abroad. Our opening hours are published on our help and support page. 

Currently the Refer a Friend Scheme is only applicable to new customers who open a Triodos personal current account. All other accounts are excluded. For us to make the £25 donation to one of our charity partners on your behalf and for your friend to receive their £60 gift, the recommended friend will have to be a new customer to Triodos Bank, open a personal current account and deposit £100 within 30 days to be eligible, and keep this amount or more for at least 30 days. New customers must complete these steps within 60 days of registering for the Refer a Friend Scheme. See terms and conditions for full details.

If you are an existing customer and over 18, you can refer your friends to open a Triodos personal current account. Once the friend you referred has opened their Triodos personal current account, deposited £100 within 30 days and kept this amount or more in their account for at least 30 days, you will both receive a thank you gift (£25 donation to charity for you, £60 voucher or charity donation for them). New customers, the one being referred, needs to have completed their account opening within 60 days of registering for our Refer a Friend Scheme.

To support us in delivering our Refer a Friend Scheme, we’ve partnered with Marketing Lounge Partnership (MLP) who are providers of referral platform services. To participate in the scheme existing customers can either use the link send from Triodos Bank or simply visit join.triodos.co.uk. The link/website will prompt you to register with MLP and agree to the Refer a Friend Scheme terms and conditions to participate.

Once you’ve registered for the scheme, you can refer your friends in a variety of ways, for example by simply and easily sharing a message via social media. If the friend you refer is new to Triodos Bank UK and opens their personal current account, deposits £100 within 30 days and keeps this amount or more in their account for at least 30 days, you will both receive a thank you gift from us.

The ISA allowance is the maximum amount you can invest across all types of ISAs in any one tax year. You can put your whole allowance into a particular type of ISA or you can split it between the different types of ISAs: Cash, Stocks & Shares, Lifetime and Innovative Finance. The ISA allowance for the 2024/25 tax year is £20,000. For Junior Cash ISAs, the allowance is £9,000.

The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.

Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.

Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.

For more information, please visit the Triodos FSCS webpage.

Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):

Triodos Bank
Deanery Road
Bristol
BS1 5AS 

Please include the sort code and account number of the account you wish the cheque to be credited to.

Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.

To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.

Find out more at https://join.triodos.co.uk/raf/register

Yes, you can split your ISA allowance into different types of ISA: Cash, Stocks & Shares, Lifetime, and Innovative Finance.

After 6th April 2024 you can subscribe to more than one Cash, Stocks & Shares or Innovative Finance ISA. It is still only possible to have one Lifetime ISA.

Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.