To find out about the performance of our Open Banking API (uptime and response times), visit our Key Performance Indicators page. You can view quarterly statistics and download details of the daily performance by channel (Internet Banking, Mobile App and the Open Banking API).
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Learn more about the Financial Services Compensation Scheme.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we doWe will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard
See our tariff of charges for full details or the Fee Information Document for more information.
From September 2019 the technology will be in place to enable other Open Banking providers and Third Party Providers to start integrating their apps and tools with Triodos Bank current accounts. Once providers have integrated their systems with ours, you’ll be able to start using their Open Banking products and services to connect with your Triodos current account.
At this stage you will be able to use Open Banking for two types of service:
See the list of Open Banking providers.
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any
requests for documents as soon as possible.
To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.
We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:
Calls usually take no more than 10-20 minutes.
After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.
We take a genuinely responsible approach to business, transparency and using money more consciously.
That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.
If you're unsure whether your organisation would fit with our values, give us a call.
You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.
If your application is successful, we’ll set up your account and send you a welcome pack.
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.
You can find a list of registered providers on the Open Banking website.
To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.
You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos mobile app you can find this under ‘More’, ‘Preferences and privacy’.
Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.
The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
Triodos will be offering Open Banking services from 14 September 2019. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so.
How do I know if an Open Banking service is genuine?
It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.
Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.
Simply go to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Login to internet banking".
All you need is your digipass, digipass PIN (which you set yourself), and details regarding the security word you set up when applying for the account.
Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well
Search our help and support section for more
Go to help and support