Within a couple of days from when your online only account is opened, or an existing account has been set up with internet banking, we'll send your username by email, and your unique password by post. Please contact us if they don't arrive.
If you open a new account, and you already have internet banking access for another account, you can use your existing username and password.
You can see how many withdrawals have been made by checking the account settings page in Internet Banking. This page will also show you how many free withdrawals are left, your current rate of interest, and your bonus period start and end date.
When you pay funds into your Account, your funds will start earning interest from the day the funds are paid into your Account.
When you input the sort code and account number to set up your nominated account we will check that the details are valid. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
If this happens please review the account details you have entered to confirm they are correct.