Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in internet banking.

Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.

You will be able to continue using your old account up to and until your switch date, when your funds will be transferred to your new account.

The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable and stress-free.

The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.

This service provides all the following benefits:

• All your payments (in and out) will be moved to your new account.
• Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
• If any payments are accidentally made to your old account after your switch date, they’ll be automatically redirected or forwarded to your new account.
• The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.

The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.

Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

To change our setting for SMS/text messages please log into your internet banking, click on account profile on the left hand side menu and then click on mailing settings. You can amend your text notification settings and then save the changes.

It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.

You can send money from your Personal current account via Internet Banking or the Mobile App.

There are daily limits set depending on the type of payment and how you authorise the payment.

See below for the daily authorisation limits for Faster Payments and CHAPs.

Faster Payments (Free of charge)

Digipass - Up to £20,000

Mobile App passcode - Up to £250

CHAPS (£20 fee)

Digipass - Up to £50m

Mobile App passcode - Up to £250

Yes, you can choose and agree a switch date with us. Just make sure you allow seven working days for the switch to take place and that your chosen date isn’t a Saturday, Sunday or Bank Holiday.

We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.

It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.

If Triodos agrees, bank accounts that include an overdraft can switch using the Current Account Switch Service, but you’ll need to have an overdraft set up with your Triodos bank account. If you’d like to set up an overdraft please get in touch and we will be able to advise if you’re eligible for one, dependent on our lending criteria and your credit status.

Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account. If you want to, you can switch and keep the old account open, but you won’t be able to use the Current Account Switch Service.

Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.

We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.

No, you will need to wait for the funds to clear in order to access the funds.

It's free to download and available via the App Store and on Google Play.

To download the app you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.

The Triodos Mobile App is only available for Triodos Current Account customers. If you are not a Triodos Current Account customer yet, you can apply here.