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By selecting "Accept" you accept all cookies, including third-party cookies. By selecting "Reject" you only accept functional and anonymous analytical cookies. Select "Cookie settings" to customise your cookie preferences and read more about our privacy and cookie policy.
If you wish to close your Triodos Personal Current Account, please follow the instructions below.
Please ensure you download and store any statements you need for the account prior to us closing it.
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You can use the Triodos App to log in to Internet Banking by following these steps:
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
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Visa Click to Pay is a service that brings the security of contactless payments to online payments by removing the need to manually enter personal or card information. Simply enter the email address and phone number you use for your Triodos current account to receive a one-time passcode, then enter the passcode to complete your payment.
Visa securely store and encrypt your card details. You can use Click to Pay wherever you see the Click to Pay symbol.
You will be automatically opted in to this service. You can disable or re-enable at any time via the Triodos Mobile Banking App or Internet Banking.
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The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £120,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Triodos Bank UK are protected up to a total of £120,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £120,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
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Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
What we’ll never do
We will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
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Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a chat message in Internet Banking.
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The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.
The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.
This service provides all the following benefits:
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You will be able to continue using your old account up to and until your switch date, when your funds will be transferred to your new account.
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During set up, Triodos will share your billing address with Google. The processing of this data is subject to the Triodos privacy statement.
Google will then collect further information about you when you use Google Pay. This includes your phone number, transaction details, and contact and shipping information for online transactions. Your personal data may be shared with third parties to facilitate payments. Triodos are not responsible for the security of Google Pay or any third-party providers.
You can read Google’s privacy policy on their website.
You can also view and change your privacy preferences for Google Pay via: myactivity.google.com/product/gpay/controls
If you don't want to share this data with Google, you can always choose not to use Google Pay and make contactless payments with your debit card.
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Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.
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Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account. If you want to, you can switch and keep the old account open, but you won’t be able to use the Current Account Switch Service.
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Yes, we do offer joint accounts. You can apply via our current account page.
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Yes, Triodos offers Open Banking services, enabling providers to integrate their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
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If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.
Ready to switch?
Simply log in to the Triodos Mobile Banking App, go to 'More' then 'Account Settings', tap on your current account then choose 'Switching Service' to start your switch.
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This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.
To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.
Find out more at https://join.triodos.co.uk/raf/register
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Yes, you can choose and agree a switch date with us. Just make sure you allow seven working days for the switch to take place and that your chosen date isn’t a Saturday, Sunday or Bank Holiday.
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Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (NatWest Group, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we continue to review the options, remaining conscious of maintaining a high quality of service for all our customers.
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.
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It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.
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If you are using the Triodos Mobile Banking App, you can follow the steps below:
1. Log into the Triodos Mobile Banking App
2. Select 'More', then the 'Cards' menu and click on the card you want to view
3. Here you will see Visa Click to Pay which you can toggle on or off.
If you don't use the Triodos App, you can change your details in Internet Banking by following the steps below:
1. Log into Triodos Internet Banking
2. Select 'Self Service', then the 'Cards' menu and click on the card you want to view.
3. Here you will see Visa Click to Pay which you can toggle on or off.
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We share your personal information with Visa. This includes your email address, mobile number, card number, card expiration date, CVC data, mobile number, cardholder name, billing address and shipping address. More information on how we use your data can be found in our privacy statement.
Visa share your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see the Visa Privacy Notice.
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If your card is blocked and/or you request a replacement, you will not be able to use Click to Pay on your old card.
Once your new card has been issued it will be set up for Click to Pay (if you have it on your old card), however you will need to activate your debit card once it arrives to be able to use it, which includes for the Click to Pay service.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
See below for the daily authorisation limits for Faster Payments and CHAPS.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
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Savings Accounts - If you have the Triodos App, you can do this by selecting ‘More’, ‘Account settings’ and selecting the account you want to add someone to. Please then scroll down to ‘Account users’ and select ‘Add user’.
Alternatively, or if you have a Current Account, you can request to add another account holder to your Triodos Current or Savings Account by downloading and completing the form below.
Please complete a separate form for each account. Before completing, please ensure that the new account holder is happy with the account features as detailed on our website and has reviewed the information provided through the links in the form.
Requests to add a new account holder will follow the same application process as a new account, and our agreement to add another account holder to an account is subject to successful application.
Joint accounts: Add a new account holder to my Triodos Current or Savings account (PDF)
Returning your form via Chat in Internet Banking:
We do not require a signature, and you have the option to complete the form electronically or by hand.
Once completed, please send us your form via a message in the Triodos App by going to ‘More’ then ‘Help’ and ‘Send us a chat message’, or by logging into Internet Banking and clicking the chat icon in the bottom corner of your screen.
Returning your form by post:
If you would prefer not to use the app or internet banking, you can send a signed form to us using our free post address:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
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