My financial circumstances have changed as a result of COVID-19, what should I do?
If you need extra support due to changes in your financial circumstances, possibly as a result of COVID-19, please contact us on 0330 355 0355.
Related FAQs
Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard.
To calculate how much your transaction could cost you use our currency conversion calculator.
See our tariff of charges for full details or the Fee Information Document for more information.
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
Please note that in order to protect our staff and to help reduce the spread of the coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.
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If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.
Ready to switch?
Log in to Internet Banking and use the quick links in ‘Self service’ then ‘Switch current account’, which will take you to the switch form in old Internet Banking.
Watch our how-to video on switching your current account.
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To make an international transfer to a Triodos sterling account you will need to supply the information below to the sending bank:
Beneficiary Account Name:
Triodos Bank
Beneficiary address:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Bank Name:
National Westminster Bank Plc
Bank Address:
250 Bishopsgate
London
EC2M 4AA
Sort Code:
60-00-04
BIC:
NWBKGB2L
IBAN:
GB98NWBK60000410018573
Reference:
(Your Triodos account number and account name e.g. 12345678 A N Example)
Please ensure you provide all of the above details, especially the reference or the deposit may not reach your Triodos account.
The details above are only applicable for Triodos sterling accounts. If your Triodos account is not in sterling please contact us by calling 0330 355 0355 and do not use the above details, as the payment will be rejected.
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You should always allow until the next business day for a payment to arrive. Faster Payments authorised on any day (including weekends) should arrive in the beneficiary's account within two hours of being authorised.
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There are several ways to log in depending on what type of account you have.
Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you’re a Personal Savings or Investments customer, you will only need your username and password.
If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now.
Alternatively, if you have access to the Triodos Mobile Banking App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.
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Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code. If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm.
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You’ll need your access code to activate your debit card. This can be found in the Triodos Mobile Banking App or Internet Banking.
If you have the Mobile App, start by logging in and then go to 'More, then 'Cards' and select the debit card you wish to activate, then select ‘Activate your card’ and follow the on-screen instructions.
Don't have the Mobile App? Download via the App Store and on Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.
Alternatively, you can log in to Internet Banking, then select the quick link under ‘Self service’ and ‘Card management’ which will take you to old Internet Banking to view your access code.
Once you have your access code, send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.
You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.
You're ready to use your card - remember to sign the back.
Please note that some mobile providers do not process text messages to 5-digit numbers. If you text and do not receive a response from us, please call us as your request will not have been confirmed and processed.
If you need any help activating your account, please call our friendly Bristol-based Contact Team - they'll have your everyday banking working for people and planet in no time. You can find our Contact Team opening hours on our support page.
Need to set up your digipass too? Watch our how-to video.
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This is the long number found on the back of your digipass and you need this to log into internet banking. Do not give out your digipass number and any codes or your PIN over the phone unless you have called us – we will not contact you and ask you for this information.
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If you are a Personal Banking customer you can change your address and personal details via Internet Banking or the Mobile App.
To make changes in Internet Banking go to ‘Self Service’ > ‘Settings’ and you can make changes to your details here. You’ll need to authorise any changes with your Digipass or Mobile App just follow the on screen instructions.
To make changes in the Mobile App go to ‘More’ > ‘Personal Information’ and you can make changes to your details here. You’ll need to authorise any changes with your Digipass or Mobile App just follow the on screen instructions.
If you have a postal account you can write to us with your old and new address details, your account number, telephone number and a signature. To register for Internet Banking for quicker access to make future changes please complete the relevant application form
We will send you confirmation when your details are changed.
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If you don’t recognise a debit card transaction on your account there’s a few things you can do. Research the name that appears on your statement ( shops can often come up under other names ), think about any regular subscriptions you may have recently signed up for, have you come to the end of a free trial of something that is now being charged for?
If you have done this and still don’t recognise the transaction please call us and we can raise a dispute on your behalf with the merchant.
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You can set up and cancel payments through internet banking or the mobile app.
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