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Faster Payments authorised on any day (including weekends) should arrive in the beneficiary's account within two hours of being authorised. You should always allow until the next business day for a payment to arrive.
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Your Triodos account does not have a unique IBAN, so to receive an international payment into the account you will need to supply all the information below to the sending bank.
Please note the payment reference is crucial information that allows us to allocate the money into your account. Sending the payment without this will result in the payment being returned to the sender and a potential foreign exchange loss on the amount.
Beneficiary Account Name:
Triodos Bank
Beneficiary address:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Bank Name:
National Westminster Bank Plc
Bank Address:
250 Bishopsgate
London
EC2M 4AA
Sort Code:
60-00-04
BIC:
NWBKGB2L
IBAN:
GB98NWBK60000410018573
Reference:
(Your Triodos account number and account name e.g. 12345678 A N Example)
Please ensure you provide all of the above details, especially the reference or the deposit may not reach your Triodos account.
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The notice period has been removed from Triodos Cash ISA, Triodos Saver and Triodos Charity Saver. As a result these are now instant access accounts and no early access penalties will be applied.
For Fixed Rate ISAs withdrawals are not allowed until maturity. The only exception to this is if you close the account and/or transfer the full balance to another ISA. Early closure will result in an early access charge being applied equivalent to a number of days of interest.
2 year term – 180 days’ interest
3 year term – 270 days’ interest
The charge will be taken from the account balance, so you may get back less than originally deposited. In exceptional circumstances the early access charge can be waived at our discretion.
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£20,000 per day for Personal current account payments
£100,000 per day for Personal savings account customers.
£100,000 per transaction for Business customers.
The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
If you are making payments above £20,000 there are new daily payment limits. Find out more.
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By completing an application for any of our Personal Savings accounts online you are automatically registered for Internet Banking and can manage your account online.
If your application was made by post, then Internet Banking access is available for the following Personal Savings accounts:
You can also access Triodos Right Start Saver and Junior ISA accounts online, but you can't make payments from these accounts.
If you want to apply to manage your existing Triodos account online, download the application form below or call us on 0330 355 0355 and we'll send you one. Before completing an application form, please ensure you have read our Terms and Conditions for personal savings accounts below.
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If you have a savings or Impact Investment Fund Cash Account and use the Triodos Mobile Banking App or a digipass to login to internet banking you can amend, remove and add nominated accounts by following these steps:
Internet Banking:
Mobile App:
The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer money in.
For joint accounts, one account holder can make a change in Internet Banking or the TriodosApp. Both account holders will receive an email letting them know that a change has been requested.
For fraud prevention reasons, after you submit your request to change or add a nominated account, there will be a 24 hour wait period until the change becomes effective. However, if a nominated account is removed, it will occur immediately.
You are not able to use Internet Banking or the Triodos App to update nominated accounts for the following situations or accounts:
• If you are a username and password customer
• If you operate the account through Power of Attorney
• If you manage your account by post
• Depository Receipt Cash Accounts
• Junior Cash ISA or Right Start Saver accounts
For these situations please send us a signed, written instruction by post to: Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
The instruction must include the details of the new nominated account (including the account name, six-digit sort code and eight-digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.
The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer in funds.
Please note we will not be able to process any written instructions unless we can verify your signature with the one held on our records.
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No, it is not possible to have standing orders and direct debits with a Triodos savings account.
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When you pay funds into your Account, your funds will start earning interest from the day the funds are paid into your Account.
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Only people who are resident in the UK can apply for our accounts. You need to make the opening deposit in sterling, and provide proof of your ID and address.
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If you wish to close your Triodos savings account, please follow the instructions below.
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
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Yes, it is possible depending on what type of savings account you have.
You can change an existing Triodos savings account to a different type of Triodos savings account.
You should read the information on our savings product pages to decide which savings account suits you best. Once you have found a savings account that meets your needs, download and complete the relevant change of type form below.
You should read the relevant Summary Box along with the Terms and Conditions for our personal savings accounts and FSCS Information Sheet before downloading and completing a form to change your savings account.
Once you have read this important information and completed the form, please post it to us at:
Freepost TRIODOS BANK
On receipt of a completed request, we will change the type of savings account you hold, the balance of your account and your account number will remain the same. We will write to you to confirm when we have actioned your request.
You can change your existing Triodos savings account to one of the following types of Triodos savings accounts:Changes to a different type of savings account are not permitted from Triodos Ethical Savings Bonds, Triodos Right Start Saver, Triodos Fixed Regular Saver, Triodos ISAs, Community Investor, High Interest Cheque Account, Personal Savings Account, Social Investor Cheque Accounts and SIPP Deposit Accounts.
If you want to move only part of your balance to another type of savings account, this can be done through making a transfer in Internet Banking or for non-online only accounts you can send us a signed written request to make a transfer which should be posted to us at;
Freepost TRIODOS BANK
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We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.
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When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.
One of the following results will appear on your screen:
The recipient account name is a match
Means the recipient account name you entered matches the payee’s account name.
The recipient name you gave us is a close match, but not exactly the same as the name held on the account
Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.
The recipient name you gave us is not the same as the name held on the account
Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.
It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.
The recipient bank account does not exist
Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.
Unable to check the name, please try again later
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
We are unable to verify these details with the recipient bank at this time – please check the details before continuing
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
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Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.
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If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.
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To change the statement frequency away from the default, Go to Internet Banking and choose Self service > Account Settings > Statement Frequency. Select from the drop down options to change. Please note this is not available on the Personal Current Account.
If you need an ad-hoc statement, for example for a mortgage application, please contact us.
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If your payment is in reservation, it means it has not yet been fully claimed by the merchant and is still pending. If these charges are a mistake, you can expect the reserved amount to become available again on your account on the 8th calendar day. This can happen sooner if the merchant removes their hold on the funds.
The only exception to this is if your payment is for car hire, van hire, or some accommodation or hotel bookings. These can take 30 days for the funds to become available again in your balance.
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You can make payments from your postal account by sending us a completed Triodos Bank withdrawal request form or a letter with your payment instructions. We can transfer funds by:
• Electronic transfer to a specified account at another UK bank
• CHAPS to another bank account within the UK
• international electronic transfer to a bank account in another country.
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If you have a personal online account, you can access your savings and Impact Investment Funds Cash Accounts 24-hours a day, seven-days a week. Simply log in and arrange to transfer money to your nominated account(s) or another Triodos Bank UK account in your name.
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When you input the sort code and account number to set up your nominated account we will check that the details are valid. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
If this happens please review the account details you have entered to confirm they are correct.
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