FAQs
You can use your app to log in to Internet Banking by following these steps:
- Go to the Triodos login page on your desktop internet browser and select the tab called ‘Log in with mobile app’.
- Open your Triodos Mobile Banking App and tap the QR button in the corner of the login page.
- Scan the QR code on your desktop browser with the scanner.
- Use your passcode, fingerprint or face recognition when prompted in your app.
- Tap ‘confirm’ in your app and your Internet Banking will automatically log in.
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
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Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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No, you will need to wait for the funds to clear in order to access the money. Please see our 'What you need to know' document for more details.
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Triodos does not offer interest on balances held in your Current Account however we do have a range of savings options such as ISAs and online savings accounts.
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£20,000 per day for Personal current account payments
£100,000 per day for Personal savings account customers.
£100,000 per transaction for Business customers.
The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
If you are making payments above £20,000 there are new daily payment limits. Find out more.
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If you have an arranged overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.
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If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. You won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service. For more about unarranged overdrafts, please see the terms and conditions.
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The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
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Yes, Confirmation of Payee, an account name-checking service, has been introduced to combat fraud and misdirected payment. Triodos is part of this scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
See below for the daily authorisation limits for Faster Payments and CHAPS.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
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You can withdraw up to £300 per day in the UK (or the equivalent of £500 per day for withdrawals overseas) per cardholder from ATMs accepting Mastercard.
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You can find out your overdraft limit by logging into internet banking or the mobile banking app. To apply for an overdraft or increase your existing limit please call us. To request a reduction in your overdraft limit please call us or send us a secure message in internet banking.
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We don't offer unarranged overdraft facilities on the current account. Overdrafts are designed for short term borrowing. We can offer an overdraft facility where there is a specific purpose to cover unexpected expenses, for an agreed timeframe up to a maximum of 6 months. We don’t offer overdrafts to be used as a buffer in case of need. Eligibility criteria applies, with minimum 3 months' salary required to be paid into the account. We do this to ensure we only lend what people can afford to safely borrow. If you need to apply for an overdraft or to increase your limit please call us on 0330 355 0355. Our opening hours are published on our help and support page.
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in Internet Banking by going to Self Service, Account settings, then Direct Debits, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.
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We don’t currently offer Apple Pay or Google Wallet (Google Pay or Android Pay).
We are aware of how popular making contactless mobile wallet card payments is with customers. We’re therefore working hard towards delivering this functionality in the future and will notify our customers when it’s available. In the meantime, we ask our customers to carry their debit card with them to make payments. For customers interested in making mobile wallet card payments now with a Triodos debit card, there are other providers you can register your card with to do that, however, please bear in mind fees or charges that the provider may apply and consider what data privacy or security the provider has in place.
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When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.
One of the following results will appear on your screen:
The recipient account name is a match
Means the recipient account name you entered matches the payee’s account name.
The recipient name you gave us is a close match, but not exactly the same as the name held on the account
Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.
The recipient name you gave us is not the same as the name held on the account
Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.
It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.
The recipient bank account does not exist
Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.
Unable to check the name, please try again later
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
We are unable to verify these details with the recipient bank at this time – please check the details before continuing
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
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You can apply for an overdraft of a maximum limit of £2,000. Overdrafts are designed for short term borrowing. We can offer an overdraft facility where there is a specific purpose to cover unexpected expenses, for an agreed timeframe up to a maximum of 6 months. We don’t offer overdrafts to be used as a buffer in case of need. Eligibility criteria applies, with minimum 3 months' salary required to be paid into the account. Applications are assessed on credit score and affordability in line with our responsible lending criteria. Our personal overdrafts should not be used for business purposes. You can apply for an overdraft by calling 0330 355 0355. Our opening hours are published on our help and support page.
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You can send money from your Personal savings account via Internet Banking or the Mobile App.
The daily limit is £20,000.00 per day for Personal savings account customers.
If you opened your Online Saver/ Online Saver Plus via the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you need to make a single payment over £20,000 you can request a temporary limit change, for more details click here.
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You can cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
In Internet Banking, go to your account, select ‘Upcoming’, select the Standing Order you wish to cancel, and select ‘Delete’.
In the Triodos Mobile App, go to your account then the ‘Upcoming’ tab and select and delete the payment.
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Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.
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In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.
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When you log in to Internet Banking using the QR code reader in the Triodos Mobile App, you’ll then be able to authorise payments from your Personal Current Account under £250 with either your mobile passcode, Face ID or Touch ID. To authorise payments of £250 and above you’ll need to use your digipass.
If you opened an Online Saver or Online Saver Plus account using the Mobile App, then you can also authorise payments in Internet Banking with Mobile App.
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We want to make it easier for you to use your account, while keeping it secure. So we’re gradually rolling out a number of improvements over the coming months, to give you more ways to authorise payments with enhanced security.
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To set up standing orders in the Triodos App or Internet Banking, choose the account you wish the money to be taken from and select 'Payments'. Enter the recipients’ details and the amount. Click the calendar icon next to the payment date to set the frequency of the payment and save your changes. Authorise the payment to complete the set up.
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At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.
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EAR (Effective Annual Rate) means the annual cost of the overdraft taking into account that interest is charged to the account monthly.
APR (Annual Percentage Rate) means the annual cost of the overdraft taking into account that interest is charged monthly and any additional fees.
APR is calculated in the same way as EAR plus any additional fees, but we don’t charge these, so our EAR and APR are the same.
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As standard your statements on the Triodos Current Account are online in new Internet Banking under the option 'Self Service' and then "Downloads". However, if you ever need a one-off paper statement, maybe to use as ID, then we can send you one. There is a charge for this which can be found in our tariff.
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This will depend on the type of payment.
For payments out of your account:
- Faster Payments will normally be received by the beneficiary within two hours of the payment being authorised but may take up to one business day.
- CHAPS payments authorised before 2.00pm on a business day will be received in the beneficiary account by the end of the day.
- The deadline for sending money outside the UK is 1.00pm, timings for these payments being received vary depending on where the funds are going to. Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.
For payments into your account:
- Internal transfers will usually be received as soon as you submit the payment in internet banking.
- Faster Payments and Standing Orders usually arrive within one hour of being sent but can take up to one business day.
- CHAPS payments usually arrive within an hour of them being sent but can take until the end of the business day.
- Cheques sent in by post are available for withdrawal on the third business day after they were added to your account. For example, if you send a cheque to us by post, and it is paid into your account on a Wednesday (Transaction date or T), the funds will be available for withdrawal on Monday (T + 3), although they are not cleared funds until the end of the following Thursday (T + 6).
Charges will apply for CHAPS and international payments. Please see our Personal Banking tariff for current and savings accounts for details.
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You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile Banking App. You’ll need to authorise the payment with either your digipass, your username and password or your Triodos Mobile Banking App passcode.
To make a payment in the app or Internet Banking, follow these steps:
- Log in and select the account you’d like to make a payment from. Select the green ‘Payment’ button.
- Enter the payment details and then at the bottom you’ll see two options – Faster Payment and CHAPS Payment. Select the type of payment you’d like to make. You can also set the payment date and make it a regular payment or Standing Order by selecting the calendar icon.
Please bear in mind that Faster Payments will normally be received within two hours of the payment being authorised but may take up to one business day.
CHAPS payments authorised before 2pm on a business day will be received by the end of the day.
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You can't clear a cheque quicker than the standard clearing timings stated in our 'What you need to know' document for more details
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We look at a combination of factors, such as your income and expenditure, when assessing overdraft requests. It is not based on credit score alone.
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You can set up and cancel payments through internet banking or the mobile app.