Individual
FAQs
If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.
Ready to switch?
Log in to Internet Banking and use the quick links in ‘Self service’ then ‘Switch current account’, which will take you to the switch form in old Internet Banking.
Watch our how-to video on switching your current account.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment.
See below for the daily authorisation limits for Faster Payments and CHAPs.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
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Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in old Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.
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You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your Internet Banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to Internet Banking to read it. Secure messages are responded to within our Contact Team opening hours, if your request is urgent please call us on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. Our opening hours are published on our help and support page.
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You can send money from your Personal savings account via Internet Banking or the Mobile App.
The daily limit is £20,000.00 per day for Personal savings account customers.
If you opened your Online Saver/ Online Saver Plus via the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you need to make a single payment over £20,000 you can request a temporary limit change, for more details click here.
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If you do not already have Internet Banking, you can apply for it by downloading the Internet Banking application form and returning it to us. Due to security, we require a signature from you in order to give you access to Internet Banking.
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Log in to Internet Banking and go back to old Internet Banking via the green ‘Go to old Internet Banking’ button. Select ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.
Watch our how-to video on amending or cancelling a standing order.
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There are several ways to log in depending on what type of account you have.
Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you’re a Personal Savings or Investments customer, you will only need your username and password.
If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now.
Alternatively, if you have access to the Triodos Mobile Banking App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.
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If you have Triodos Internet Banking, you can complete a new declaration online. To do this, please log in to Internet Banking and go back to old Internet Banking via the green ‘Go to old Internet Banking’ button. Select 'Account Management, ISA Declaration Management', from the menu.
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We’re bringing Internet Banking up-to-date to be simpler and easier to use. More touch screen friendly. Easier access to your day-to-day banking needs.
Development is ongoing so you may have to go back to old Internet Banking for some features and services, we will always tell you when this will happen.
Watch our video on the new Internet Banking to see the improvements that we have made.
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You will have access to the features tour within new Internet Banking. There is also more support available at www.triodos.co.uk/help/internet-banking.
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When you log in to Internet Banking using the QR code reader in the Triodos Mobile App, you’ll then be able to authorise payments from your Personal Current Account under £250 with either your mobile passcode, Face ID or Touch ID. To authorise payments of £250 and above you’ll need to use your digipass.
If you opened an Online Saver or Online Saver Plus account using the Mobile App, then you can also authorise payments in Internet Banking with Mobile App.
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If you hold Savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.
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Once you have applied for an account online, and it has been opened (or once you've applied for Internet Banking access for an existing account) we'll send your username by email.
For security reasons your unique password will be sent separately by post. With this information you can then log in and start using Triodos Internet Banking.
If you have opened a Triodos Current Account, you will not have a password and username. Instead, you can log into Internet Banking with the Triodos digipass or using the Triodos Mobile Banking App.
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You’ll need your access code to activate your debit card. This can be found in the Triodos Mobile Banking App or Internet Banking.
If you have the Mobile App, start by logging in and then go to 'More, then 'Cards' and select the debit card you wish to activate, then select ‘Activate your card’ and follow the on-screen instructions.
Don't have the Mobile App? Download via the App Store and on Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.
Alternatively, you can log in to Internet Banking, then select the quick link under ‘Self service’ and ‘Card management’ which will take you to old Internet Banking to view your access code.
Once you have your access code, send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.
You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.
You're ready to use your card - remember to sign the back.
Please note that some mobile providers do not process text messages to 5-digit numbers. If you text and do not receive a response from us, please call us as your request will not have been confirmed and processed.
If you need any help activating your account, please call our friendly Bristol-based Contact Team - they'll have your everyday banking working for people and planet in no time. You can find our Contact Team opening hours on our support page.
Need to set up your digipass too? Watch our how-to video.
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If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.
If you are trying to log into Internet Banking for a Business account you do not need a username and password but will have a Digipass and PIN.
Our friendly, Bristol-based Contact Team is here for you. Our opening hours are published on our help and support page.
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We want to make it easier for you to use your account, while keeping it secure. So we’re gradually rolling out a number of improvements over the coming months, to give you more ways to authorise payments with enhanced security.
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Development is ongoing so you may have to go back to old Internet Banking for some features and services, we’ll always tell you when this will happen.
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1. Go to ‘Payments’ tab
2. Select your account you would like to make a payment from
3. Enter recipient’s details and amount
4. To save payee click (+icon )
5. Select payment type – click on [i] to check daily limits
6. Press complete payment
7. Follow on screen instructions to authorise payments
8. Select payment you wish to authorise
9. Click ‘Authorise and submit’
Watch our how-to video on making a payment with your digipass.
Watch our how-to video on setting up a new payee.
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You can request a temporary increase to your account daily payment limit in either Internet Banking or the Triodos Mobile App. You can increase your limit up to £100,000 for Savings Accounts, or £3 million for the Personal Current Account. You can set your higher daily payment limit for up to seven days.
Personal Current Account Payments
When paying another account with another bank, for payments over £20,000 you will need to request a temporary payment limit increase. Once you’ve made the request for the temporary limit increase it can take a minimum of four hours for it to take effect. CHAPs payments must be made before 2pm if they need to be received by the end of that working day. Foreign payments must be made before 1pm if they need to be sent that day, but please be aware they can take up to 10 working days to arrive. We therefore recommend you make the temporary daily limit change the day before to ensure you can make the CHAPs or foreign payment on time. You can set the maximum temporary limit increase of £3 million for up to seven days.
For payments over £250,000 : If you do not have a digipass, once you have authorised the payment in Mobile App or Internet Banking you will have to call our contact team to go through extra security checks.
As with all payments, please check the bank details you are paying to are genuine and correct before making the payment.
Savings Account Payments
If you want to make a payment for more than £20,000 you will need to request a temporary limit increase and wait a minimum of four hours before you can make the payment. You can set the temporary limit increase for up to seven days and the maximum you can pay is up to £100,000 per day if transferring to your nominated Triodos account.
To make a payment of over £100,000 to a nominated account that is not a Triodos account please send us a secure message via Internet Banking.
If you are paying more than £20,000 in one go from your Savings Account to your Personal Current Account, to then make a CHAPs payment of over £20,000 to another bank account, you will need to increase the payment limit on both of your accounts.
How to make the temporary payment limit increase
You will be able to make the temporary limit increase in the Triodos Mobile Banking App and, or via Internet Banking.
In the Mobile App go to ‘More’ then ‘Account Settings’ and select the account you wish to apply the temporary change to. From there, choose ‘Daily limit per transaction’ and fill in the temporary change with the amount and for how long you’d like this temporary change to be available.
Watch our short video on how to make a temporary daily payment limit change in the Mobile App
In Internet Banking go to ‘Old Internet Banking’, select ‘Account Profile’ then ‘Account Settings’, here you can request the temporary payment limit change
You will need to authorise the change either by digipass, password or mobile passcode.
Once you’ve submitted the request you’ll need to wait four hours before it goes live, we’ll send you an email confirmation once it has.
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You can manage your account(s), make payments and move money between your accounts, send money to others (domestic and abroad), view and download statements, send us messages and check important notifications. You can also change your personal and account details and settings.
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We have created a features tour within new Internet Banking to guide you through key changes. However, you can expect;
- New clean look and feel with simpler navigation
- New home page view of all your accounts
- Quicker access to day-to-day banking needs like making payments, add new payees and authorising payments
- Make faster payments, CHAPS or set up regular payments (standing orders)
- Save new payee (icon)
- View all your accounts on one overview screen
- New ‘Feed’ feature for quick access to important notifications and messages
- To view your standing orders select your account then select ‘Upcoming payments’
- You can navigate back to the old style Internet Banking any time via the green ‘Go to old Internet Banking’ button in the top right navigation
Please note, that although the design of Internet Banking is changing;
- Your personal log in details will stay the same
- You’ll recognise your accounts in a familiar place on the homepage
- You’ll still be protected by the latest security measures. We will continue to use the digipass security measures to protect your money and your personal information
- You’ll carry out your day-to-day banking tasks in a familiar way
There is no change to the Android or iPhone app.
Watch our playlist of how-to videos on help and support with Internet Banking.
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The Triodos Mobile Banking App has a QR code reader that will allow you to log into Internet Banking.
The QR code reader can be found on the Mobile App log in screen and at the top of the ‘Payments’ screen.
Open the Mobile App and select ‘QR’, this will open your camera so you can scan the QR code on the Internet Banking log in screen.
If you use Face ID or Touch ID the QR code reader can be found at the top of the ‘Payments’ screen.
You can find out more about using the QR code reader on our help and support page.
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The new ‘Feed’ feature allows you to see important notifications, view and send secure messages by clicking on ‘My messages’. This will take you back to old Internet Banking.
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You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile Banking App. You’ll need to authorise the payment with either your digipass, your username and password or the Triodos Mobile Banking App. You can find more information about how to authorise payments in Internet Banking using the Mobile App, here.
In Internet Banking, go to ‘Payments’ in the menu.
In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.
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Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
Watch our how-to video on setting up a standing order or regular payment.
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Once logged in to Internet Banking you can use the quick links in the ‘Self service’ section to go to the card activation page, the Current Account Switch Service form and Settings. These direct links will take you back to old Internet Banking to complete the action.
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All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything. There are no changes to your account or the way you log in. Always log in via the Triodos Bank website.
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You can set up and cancel standing orders through Internet Banking or the Triodos Mobile Banking App.
Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients’ details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
To cancel you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.
Watch our how-to video on how to set-up a standing order.
In the Triodos Mobile App you can delete upcoming payments, go to ‘Payments’ then the ‘Upcoming’ tab and select and delete the payment.
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When you input the sort code and account number to set up your nominated account we will check that the details are valid. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
If this happens please review the account details you have entered to confirm they are correct.