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Help and support
Help & support…us a chat message Existing customers can send us a chat message in the Triodos Mobile Banking App by going to ‘More’ then ‘Help’, or by logging into Internet Banking. Chat is open Mon-Fri 8am-6pm (Thur 9am-6pm), but you can still send us a message when…Help and support - fraud awareness
Help & support…is a campaign from Financial Fraud Action UK and the government. It aims to put consumers and businesses back in control to help prevent financial fraud. Watch out for scams like this. Five steps to stopping fraud 1. Never disclose card security details…Help and support - business current accounts
Help & support…charity current accounts. There are no changes to existing business current accounts and support for existing Triodos customers is available on our help and support hub.Find out more…Help and support - mobile app
Help & support…banking apps.Remember: Triodos Bank employees will never ask for your passcode, so never give it away.More tips Free telephone support Recycle your Triodos digipass Once you’ve set up the app, your digipass will be automatically deactivated and you can send…Help and support - fraud awareness
Service overviewSuspect fraud? Call us, we’re here for you0330 355 0355 8am-6pm weekdays (9am-6pm Thursdays). If abroad, call +44 (0)1179 739339Weekends: 10am-4pm, e-mail us on [email protected] Staying safe It pays to stop and think. If you receive a phone call, text…Help and support - Interest rates
Help & supportIf you’d like to change to a different account, download our Savings Factsheet below to compare all accounts currently available. How to change your existing Triodos savings account to a different type of Triodos savings account. How to change your existing…Help and support - Direct Investments
Help & supportRisk summary Estimated reading time: 2 min Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be high risk. What are the key risks? You could lose all the money you invest If the business you are investing…Help and support - internet banking
Help & supportTake a look at our video guides for using new Internet Banking.Help and support - internet banking
Help & supportNew Internet Banking Our new Internet Banking platform is an ongoing development. During its roll-out, some services and features will still need to be accessed via old style Internet Banking, so you may be directed back to the previous platform from…Help and support - Payments and overdrafts
Help & supportOne off payments Setting up a new payment How long does it take to make a payment? Faster payments / CHAPS payments Payments over £20,000 Regular payments Setting up a standing order Finding your standing orders Amend or cancel a standing order Direct…