Applying for any Triodos business or charity account involves just a few quick online eligibility questions and then an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any requests for documents as soon as possible.

Read our key documents

• Terms and Conditions for businesses and charities
• Business Accounts Eligibility Criteria
  
• Business banking tariff
• Interest rates for current & deposit accounts, for businesses & charities
• The summary box for the appropriate account if you are applying for a deposit account
• Triodos Bank's Privacy Statement
• FSCS information sheet

To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.

Check your eligibility and complete an application form

We will ask you a few quick questions to make sure you are eligible for an account and then you will be directed to our online application form to complete.

Click here to check your eligibility and apply.

We'll assess your application

We take a genuinely responsible approach to business, transparency and using money more consciously.

That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.

If you're unsure whether your organisation would fit with our values, give us a call.

You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.

We'll set up your account

If your application is successful, we’ll set up your account and send you a welcome pack.

To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in old Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.

You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your Internet Banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to Internet Banking to read it. Secure messages are responded to within our Contact Team opening hours, if your request is urgent please call us on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. Our opening hours are published on our help and support page. 

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

There are several ways to log in depending on what type of account you have.

Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.

If you’re a Personal Savings or Investments customer, you will only need your username and password.

If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now. 

Alternatively, if you have access to the Triodos Mobile Banking App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.

You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos Mobile Banking App you can find this under ‘More’, ‘Preferences and privacy’.

We accept applications for current accounts from organisations with a turnover of above £50,000. Note that there is no turnover requirement if you wish to open a deposit (savings) account for your organisation.

We recognise that this minimum turnover requirement may exclude organisations and businesses that would like to open a current account with us. However, we need to strike a balance between managing an increased demand for sustainable banking and continuing to provide a high level of customer service to our existing customers. 

Our ambition is to make improvements to our business current account in the future, and to be able to offer an enhanced product offering to a wider range of businesses as soon as possible.

Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code.  If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm.

We do not currently offer a debit card on our business or charity accounts. The account can be accessed online via internet banking, and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Whilst it’s a service that we would like to offer, we don’t have plans in the foreseeable future to launch a debit card facility for business account.

How do I know if an Open Banking service is genuine?

• Firstly, check that the provider that you are thinking of using is registered with the Financial Conduct Authority (FCA) to provide Open Banking services. See list of registered providers
  
• Before you sign up to a service, make sure you are happy that the provider you are using is who they say they are, and that you understand the service that they will be providing.
  
• When you sign up to Open Banking you will be transferred to our secure website. Check that this looks like the Triodos Bank website you are used to seeing and that the web address contains the ‘s’ in https://www.triodos.co.uk
  
• You will never be asked to share your password or login details
  
• If you are in any doubt whether a provider is genuine, stop and verify them before proceeding by checking that they’re on the list of registered providers.
  

• Security has been at the core of the development of Open Banking. It uses Bank-level security which means that it uses rigorously tested software and systems. Any data that is shared is protected and encrypted. It’s regulated, meaning that only providers registered with the Financial Conduct Authority (FCA) can provide these services; you have control to decide to stop sharing your data at any time.
• When you sign up with a Third Party Provider (TPP), we will check that they are registered. We will never share your account information with a TPP that is not registered.
• If you do decide to use Open Banking we will only ever share the information that you have chosen to share, for example, the balance of your current account, nothing more.
• Each provider of Open Banking must comply with Data Protection Laws and be approved by and registered with the Financial Conduct Authority (FCA). They will never take any action on your account without your explicit consent or share your account information outside of the agreement that you made with them.

From September 2019 the technology will be in place to enable other Open Banking providers and Third Party Providers to start integrating their apps and tools with Triodos Bank current accounts. Once providers have integrated their systems with ours, you’ll be able to start using their Open Banking products and services to connect with your Triodos current account.

At this stage you will be able to use Open Banking for two types of service:

• Account information – this means current account transaction details and account balances.
• Initiate payments – this means using an Open Banking service to make payments from your account held with us.

See the list of Open Banking providers.

Business Banking customers only can import a file containing a batch of payments. Normally you will create this file in your accounting software.

Go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar, and click on ‘Import Payments’ under the ‘Account Management’ tab. The Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your digipass.

• Import file specification - batch payment format
• Import file specification - BACS format (agency transactions)

You can see a history of imported files, including status, in your Internet Banking under the ‘Account Information’ tab, on the page ‘Imported Files History’.

To find out about the performance of our Open Banking API (uptime and response times), visit our Key Performance Indicators page. You can view quarterly statistics and download details of the daily performance by channel (Internet Banking, Mobile App and the Open Banking API).

If you wish to close a Business or Charity Account please follow the below instructions.

• Please sent a written instruction, signed in accordance with your account mandate confirming the closure and the account number, sort code and name of the account you would like any remaining balance to be paid to. Please send this to us on:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

• We are not be able to close an account by email.

You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile Banking App. You’ll need to authorise the payment with either your digipass, your username and password or the Triodos Mobile Banking App. You can find more information about how to authorise payments in Internet Banking using the Mobile App, here.

In Internet Banking, go to ‘Payments’ in the menu.

In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.

You can find a list of registered providers on the Open Banking website.

If you have a business account, your accountants may require an audit report. We can provide this to your accountants at your request or you can choose to allow them to contact us for this directly.

To authorise an accountant to make these requests on your behalf, please send us a letter signed by your account operators to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Each audit report incurs a fee, which is detailed in the Business Banking Tariff of Charges. If we are unable to debit this fee from your accounts, we will request payment of the fee by cheque before we can provide the report. You may also choose to enclose a cheque for this payment with your letter.

When you input the sort code and account number to make a payment, we will check that the details are valid and that the sort code will accept the type of payment you are trying to make. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.

Please review the account details you have entered. You may wish to contact the payee to confirm their account details.