To top up a Triodos cash ISA you can:

• Make an online transfer from another account (either an account with another provider or another Triodos account that allows withdrawals).
• Transfer by cheque if the Triodos cash ISA you want to top up accepts cheque.

The following accounts do not accept cheque payments:

• Online Cash ISA
• Fixed Rate Cash ISAs
• 90 Day Notice Online Cash ISA
  

If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: Freepost TRIODOS BANK

The Triodos Bank sort code is 16-58-10 and you can find your Triodos cash ISA account number on your statements.

You can top up your investment in the Triodos Global Equities Impact Fund or Triodos Pioneer Impact Fund at any time. The minimum top up amount is £500. To instruct a top up, please complete a top-up form which can be downloaded from below.

You could also call us on 0330 355 0355 to request either form, and there are copies of the forms in the welcome pack that we sent you after you made your first investment.

You can open a Triodos Innovative Finance ISA if you are resident in the UK for tax purposes and are over 18 years of age.

The Impact Investment Funds (SICAV I) dividends are paid if approved at the annual general meeting which is held on the third Wednesday of April each year. All distribution share holders as at the Record date will be entitled to a dividend payment. The key dates including the Record date and Payment date are communicated to shareholders by post each year.

RBC Dexia calculate and inform T. Bailey of the dividend rate on the Ex-dividend date. T.Bailey administers the payment of dividends to qualifying shareholders once dividend funds are received in the UK on the Payment date. A tax voucher or income statement will be sent to confirm the dividend amount.

Her Majesty's Revenue and Customs (HMRC) ISA rules require you to make a declaration, when applying to open an ISA. This is to confirm that you are eligible to subscribe to your ISA.

If you haven't subscribed to your ISA for a whole tax year, then you need to declare your eligibility again and confirm that you haven't paid into another ISA of the same type in the current tax year. You will not be able to make any further deposits into your ISA until a new declaration is made.

If you have Triodos Internet Banking, you can complete a new declaration online. To do this, please log into internet banking and select 'Account Management, ISA Declaration Management', from the menu.

Alternatively you can download, print and complete a declaration form below, or you can contact us and we can post a declaration form to you.

Junior ISAs and Fixed Rate Cash ISAs do not need a new declaration to be made after the account is opened.

Only certain bond offers will be eligible. Share offers are not eligible for the IFISA. Bond offers that are eligible will be clearly marked on the crowdfunding platform and in the offer document and you will be given the option of investing either directly into the bond or through the IFISA when you apply.

If paid, cash dividends will be automatically paid by electronic bank transfer to your Depository Receipt Cash Account. Dividends will be converted from euros to sterling and will be subject to the euro-sterling exchange rate.

You can utilise your ISA allowance by 'wrapping' your existing impact investment funds in our Ethical Stocks & Shares ISA, this is also known as a Bed and ISA. Within the Ethical Stocks & Shares ISA you benefit from no further tax on income and no capital gains tax. The benefits of an ISA depend on your individual circumstances and tax rules may change in the future.

To wrap your existing holding in an ISA it must be sold and repurchased. We do not charge for the sale or repurchase, and we waive the initial charge when purchasing your holdings back. However, you must adhere to the minimum investment amount of £1,000 and the minimum top up amount of £500 per fund.

Please note, when selling your holding outside of the ISA wrapper you will realise a capital gain or loss. Most people have a capital gains allowance of £12,000 (for the 2019/20 tax year), below which there is no charge on gains. If you happen to make a capital loss this can be used to offset future capital gains.

If you would like to wrap your holding in the Ethical Stocks & Shares ISA please download and print off the Ethical Stocks & Shares ISA Top Up form below.

To top up a Triodos Junior Cash ISA, you can:

• Make a transfer from another account (either an account with another provider or another Triodos account that allows withdrawals)
• Transfer by cheque made out to the child

The Triodos sort code is 16-58-10 and you can find your Triodos cash ISA account number on your statements. If you want to deposit a cheque, please post it along with a paying-in slip to:

Freepost TRIODOS BANK

The Innovative Finance ISA (IFISA) is a type of ISA that allows you to receive the interest you earn on eligible crowdfunded investments tax-free.

Find out more about different types of ISA and how they work on the gov.uk website.

To sell your Triodos Impact Investment, you must send us a signed written instruction to:

Freepost RTAB-JGZR-BUHK
Triodos Bank
T. Bailey Fund Services Ltd
64-66 St James’s Street
Nottingham
NG1 6FJ

The proceeds of the sale will be sent to your nominated bank account within 3 business days of the dealing date.
Please note that if you are not selling the whole of your holding, a minimum fund balance of £500 applies. If your instruction takes the fund below that minimum balance we will try to contact you to establish how you would like to proceed, however if we are unable to contact you we reserve the right to reject your instruction pending further clarity.

Triodos Bank offer a non-advised execution only investment service and it is important that investors understand the risks associated with investing in the Triodos Microfinance fund prior to investing.  An overview of the key risks of investing in the fund can be found below, and a comprehensive list of risks can be found in the Prospectus.

• The Triodos Microfinance fund is active in developing countries that are generally considered to be higher risk than their developed counterparts that have more established and diversified economies
• The Triodos Microfinance is active specifically in the microfinance and inclusive finance sectors, and whilst investments are spread across different organisations and regions, the success of the fund is dependent of the success of this sector
• Whilst the Triodos Microfinance fund hedges against currency fluctuations to the extent practical and appropriate, fluctuations in the value of developing country’s currencies both negatively and positively impact the value of your investment
• The Triodos Microfinance fund provides loans and equity to primarily unlisted microfinance institutions and banks, and there is no guarantee that there will be sufficient liquidity to meet redemption requests and you may have to wait to receive your sales proceeds

If you are unsure if the Triodos Microfinance Fund is the right investment for you, please seek independent financial advice. If you don’t have an independent financial adviser, you can get details of local financial advisers by visiting www.unbiased.co.uk

You can choose to have any income generated by your investment in Triodos Impact Investment Funds automatically reinvested for capital growth or paid out to your nominated bank account. Please note that income is variable and not guaranteed.

To have any income generated automatically reinvested you should purchase capitalisation units, where any income generated is retained within the fund and reinvested, increasing the value of the units.

To have any income generated paid out you should purchase distribution units,  where income generated by the underlying holdings is distributed as a payment to your nominated bank account.

You can switch part or all of your holding to between units at any time by completing a switching form below.

You can switch between funds and share classes by completing a fund switch form. 

A fund switch is when you sell your holding in one fund or share class and buy back another. For example, if you hold the Triodos Global Equities Impact Fund and want to switch to the Triodos Pioneer Impact Fund you should download and complete the fund switch form. This will instruct us to sell your holding in the Triodos Global Equities Impact Fund and buy back the Triodos Pioneer Impact Fund.

We don’t charge for carrying out this instruction and the switch takes place at the same valuation point, however you must still meet the minimum investment amount of £1,000 and minimum top up amount of £500.

If you would like to switch, please ensure you have read the relevant Key Investor Information Document (KIID) which can be found under Key Documents.

Please note, when selling your holding outside of an ISA you will realise a capital gain or loss. Most individuals have a capital gains allowance of £12,000 (for the 2019/20 tax year), below which there is no charge on gains. If you happen to make a capital loss this can be used to offset future capital gains.

Supplementary Information Document (SID): This document provides practical information, such as how to make investments with Triodos Bank, how to set up a stocks and shares ISA, charges on the fund and the on-going management of your stock. It also contains additional regulatory information on things like changing your mind, complaints and tax implications.

There are different levels of risk associated with each fund offered. You must read all supporting documentation for each fund to make sure you can make an informed investment decision.

• The Triodos SICAV I Key Investor Information Document shows a risk scale between 1 to 7 (with 7 as higher risk) - the Triodos Global Equities Impact Fund is defined as level 5 and the Triodos Pioneer Impact Fund as level 6.

If you are unsure as to the appropriateness or suitability of investing in the funds and/or with Triodos Bank, you should contact an independent financial advisor. The value of investments and the income derived from them may go down as well as up and you may not get back the amount originally invested.

Some products and services are considered by Triodos Bank to be so detrimental to a sustainable society that we choose not to invest in them. We therefore apply a zero-tolerance threshold to companies that derive any direct revenue from four specific areas:

1. Hazardous substances
2. Nuclear energy
3. Unconventional oil and gas
4. Weapons

There are other products and services where we employ a 5% threshold. In this category of products and activities we include animal testing, tobacco production*, factory farming, pesticides, fur, pornography and gambling. Companies involved in those activities can be accepted for sustainable investment if their revenues from these activities are less than 5% of total revenues and in most cases additional policy requirements are obligatory. Triodos Bank considers that five per cent or less of total revenues derived from involvement in these industries to be minor. In our experience, companies that derive more than five per cent of their revenues from these products and services have usually made a deliberate choice to be involved in them. Within this five per cent threshold we therefore distinguish between companies that make a deliberate choice to be involved, and those that are involved because it’s a secondary or indirect activity, making it very difficult to eliminate completely.  It’s important to note that this acceptance must be alongside clear policy and adherence to codes, for example on pornography, strict rules around children and underage exposure would be required.

*the threshold is 10% for revenue from tobacco sales.

Impact investing means investing in stock market listed companies following strict criteria on environmental, social and governance issues, as well as investing directly in sustainable businesses. We currently have two impact investment funds available in the UK, both of which can be wrapped in a Triodos Ethical Stocks and Shares ISA.

We believe our impact investment funds are a powerful means of promoting our objectives and working for greater sustainability, while enabling us to offer customers a wider range of attractive investment options.

Transfer some or all of an existing ISA to a Triodos Innovative Finance ISA, or between Triodos ISAs, without losing your tax-free ISA status.

Transfers are managed through our crowdfunding platform and typically take 14 business days from Cash ISAs up to 30 working days from Stocks & Shares ISAs or other Innovative Finance ISAs.

Sign up to our crowdfunding platform

Sign up or login to the Triodos crowdfunding platform and go to ‘Transfer an existing ISA’ under the account menu.

Complete the ISA declaration

Complete the ISA declaration and agree to the terms and conditions on-screen. You'll also need to enter your National Insurance Number.

Send us your transfer request form

Complete details of the transfer (such as the type of ISA you are transferring, who from, amount etc). Once complete, a PDF transfer form will be populated. Print, sign and date the form and post it to us.

We'll arrange the transfer

We will contact your current ISA provider and arrange for the transfer to be made.

Confirmation email

When the transfer is complete, we will send you an email to let you know. You'll then be able to log back into the crowdfunding platform and use the funds to invest in an IFISA-eligible bond.

We charge 0.5% with a minimum charge of £5 to sell Depository Receipts. This charge is collected from your sales proceeds.

The price of the depository receipts for Triodos Bank shares is based on the intrinsic value as stated in Triodos Bank’s financial accounts. These financial accounts are prepared on the basis of Dutch generally accepted accounting principles (Dutch GAAP).

Due to Triodos Bank’s increasing growth and internationalisation and in line with developments in the banking sector, Triodos Bank expects to adopt the International Financial Reporting Standards (IFRS) with effect from 1 January 2020.

As from the date on which Triodos Bank’s amended prospectus takes effect, the price of the depository receipts as calculated under Dutch GAAP will be adjusted in line with the estimated effect of the switch to IFRS.

We will inform customers of Triodos Bank who are depository receipt holder as soon as the new price is available and the new prospectus has been approved by the regulator, via the website, in internet banking and through individual communication. Trading will resume at that moment. We expect that trading will resume within a few weeks.

Please be aware that as a result of the UK’s expected withdrawal from the European Union, Triodos Bank UK has reluctantly discontinued the sale of new Depository Receipts to UK residents, which includes the issue of new Depository Receipts as part of the stock dividend scheme.

The term Savings describes accounts in which you deposit money and earn a set rate of interest, such as our Cash ISA or Saver accounts. Triodos Bank only lends deposited money to organisations that are making a positive environmental, social or cultural impact, and we publish details of every organisation we lend to on our website.

The term Investments refers to accounts in which you can buy assets such as shares in stock market listed companies. With all investments your capital is at risk and you may not get back the full amount you invested and investments should be considered for the long term i.e. 5 years or more. Payment of income or interest is variable and not guaranteed.

Like with our Savings accounts, all Investments made via Triodos Bank are used to support businesses that are making a positive environmental, social or cultural impact and we publish details of all the investments we make. For example, through the Triodos Impact Investment Funds you can invest in a diverse portfolio of stock market listed shares and we publish the entire portfolio of both funds on our website:

• Triodos Global Equities Fund
  
• Triodos Pioneer Impact Fund
  

Triodos Investment Management is a wholly-owned subsidiary of Triodos Bank, and have been active in the sustainable investment sector for over 25 years. Triodos Investment Management manage investments ranging from sustainable energy infrastructure to microfinance institutions, and individuals in the UK can invest in the Triodos Global Equities Impact Fund, Triodos Pioneer Impact Fund and Microfinance Fund.

Before you can apply for the Microfinance fund you will need to complete an Appropriateness Assessment. This will help us understand your knowledge and experience of this type of investment.

An Appropriateness Assessment can be downloaded below.

If we deem that the Triodos Microfinance fund is an appropriate investment for you, we will provide you with an application pack. Please note, that assessing the appropriateness of the Triodos Microfinance fund for you is not the same as providing financial advice. If you are unsure in any way whether the Triodos Microfinance fund is a suitable investment for you, you should seek independent financial advice. If you don't have a financial adviser, you can get details of local financial advisers by visiting www.unbiased.co.uk.

Based on your responses to the questions in this assessment, if we deem that the Triodos Microfinance fund is not an appropriate investment for you, we will let you know and you will not be able to continue with your application. You may wish to look at an alternative product in the Triodos range in order to invest or save ethically.

You can find the current portfolio of each of the funds by visiting:

• Triodos Pioneer Impact Fund
  
• Triodos Gloabl Equities Impact Fund
  

Triodos Bank does not provide financial advice to savers and investors. We recommend that you seek the help of an Independent Financial Adviser. The following is general information about the changes, from 6 April 2016.

Cash ISA

With the Personal Savings Allowance (PSA), if interest rates were to rise then the level of savings you can have before having to pay tax on the interest could drop considerably. For example, at 5% AER a basic rate tax payer would only need £20,000 in non-ISA savings before they’d reach the £1,000 basic rate taxpayer allowance. This amount would drop to £10,000 for a higher rate taxpayer with an allowance of £500. Additional rate taxpayers are not eligible for a PSA but can still save tax free in an ISA. If your income changes, your tax rate may change and so this may lead to a change in your PSA.

Any interest earned on ISAs does not count towards your PSA. If you earn interest in non-ISA savings above your PSA, you’d have to pay tax on this.

Stocks and Shares ISA

Previously, dividends in a stocks and shares ISA were paid with 10% tax already taken off, which couldn’t be reclaimed. Following the introduction of the Dividend Allowance of £5,000 from 6 April 2016, dividends from a stocks and shares ISA will no longer have any tax taken off. They will be completely tax free regardless of their value, whereas dividends paid from non-ISA investments will be taxable over £5,000. There remains no Capital Gains Tax liability from a stocks and shares ISA.

Our microfinance partners value the knowledge and expertise we bring to their business as an independent, values-driven bank, which shares their vision.

Another thing that sets us apart is our long experience in equity investments, which has enabled us to develop strong long term relationships, further reinforced by our active board membership in all investee companies and on the ground due diligence.

The outstanding professionalism and excellent reputation of our dedicated investment team provide a further compelling reason to invest in the microfinance sector with Triodos.

Yes with effect from 6 April 2019, we will be changing the bank account we use to accept electronic bank transfers to invest in the Triodos Impact Investment Funds and Triodos Microfinance Fund.

Our bank details can also be found in our terms and conditions, application and top-up forms on our website.

If you have previously made an electronic payment through your online banking and have saved the details as a payee, please ensure you update them before making any payments from 6 April 2019.

The funds are European SICAV funds, in euro, and in the UK they are made available for investment in Sterling.

Currency risk arises because the investments made by the funds are denominated in US dollars, euro and other foreign currencies. In principle the fund does not hedge the currency risk of these investments. As the UK share classes are offered in sterling, when comparing returns for these share classes to those generated for the euro share classes offered to European investors, returns will be affected by currency fluctuations between Sterling and the euro.

Sterling investment is converted to euro, then invested in various currencies by the fund. The returns on the fund are therefore in some part driven by the euro exchange rate compared to the currencies of countries invested in. The UK share classes are then impacted by the £/euro fluctuations when the fund performance is converted to sterling to calculate returns for UK share class holders.

Depository Receipts are traded in euros and dividends, if paid, are in euros. Your total return is therefore subject to the euro-sterling exchange rate. This may adversely affect the sterling value of any investment in Triodos Bank or the amount of dividends you receive.

Please be aware that as a result of the UK’s expected withdrawal from the European Union we have reluctantly concluded that we will need to discontinue the sale of new Depository Receipts to UK residents, which includes the issue of new Depository Receipts as part of the stock dividend scheme.

The annual service charge is collected by Triodos Bank UK to cover costs of providing our investment services, including ongoing administration costs.

The annual service charge is expressed as an annual percentage and is calculated monthly based on the value of your holdings on the last business day of the month. On the first business day of the new month shares will be sold to cover the charge. By Business Day we mean any day on which banks are open for business in Luxembourg and the UK i.e. any day other than Saturdays, Sundays or other public holidays

Please be aware that the sale of shares to cover the annual service charge is classified as a disposal for Capital Gains Tax purposes and may need to be declared to HMRC.

The annual service charge will be itemised on your quarterly statement, which provides a breakdown of all charges applied over the previous quarter along with any additional trades during the period.

The target of the Microfinance Fund is to invest 25-40% of its assets in equity (mostly local currency), up to 20% in subordinated and/or convertible debt (mostly local currency), 30-40% in local currency senior debt instruments and 10-20% in senior debt instruments denominated in U.S. Dollars and Euros. At least 10% of its assets will be invested in liquid assets.

With the money entrusted to the Triodos Impact Investment Funds comes the responsibility - and the power - to influence the way the companies in which we may invest do business. So, as a key element of our Impact Investment strategy, we pursue a policy of active engagement and dialogue, with the aim of raising awareness of sustainability, stimulating action and creating lasting change. We engage with companies during the selection process, through assessments, by monitoring companies after investment/selection (Triodos also engages and monitors the companies in the universe not only the ones that are in the portfolio) and as a shareholder through exercising voting rights and influencing other shareholders.

We believe that microfinance has a valuable role to play in lifting people out of poverty, and helping to create a fairer, more sustainable world. On the basis of this strongly held belief, we started investing in the microfinance sector in 1994, taking on the management of two foundation funds.

As a result, we've been able to build relationships and develop our understanding of the sector, from its earliest days; and we have funded a number of microfinance institutions that have subsequently become among the most successful in the world.

The current price in euro can be found on the Depository Receipt pages of the website. For the current price in sterling please call us on 0330 355 0355.

Alongside our personal and business banking services, we also connect investors directly with positive organisations seeking finance through our crowdfunding platform. You can choose to invest in bond or share offers by businesses, charities and social enterprises working to deliver positive change. Find out more about the platform at www.triodoscrowdfunding.co.uk

Microfinance is the provision of financial services to low-income clients or those who traditionally lack access to banking and related services, specifically refering to institutions that specialise in making very small loans to very poor people in developing countries.

Company engagement papers published on our website and our periodic newsletters will provide further information on how we continue to engage and influence companies that are included in the Triodos investment universe on your behalf. 

Key Investor Information Document (KIID): Each fund share class has its own KIID. Its aim is to help you decide whether a particular fund meets your needs. It comes in a standardised format and contains specific information about the fund, such as its investment objectives and policy, the risk and reward profile of the investment. The KIID should be read in conjunction with the SID. You can download all these documents below.

To facilitate the payment of cash dividends, sales proceeds and to comply with UK regulations around the handling of money arising from your Depository Receipt holding we have opened a Depository Receipt Cash Account for each Depository Receipt holder. All cash dividends and sales proceeds from Depository Receipts will be paid into your Depository Receipt Cash Account.

You can nominate a bank account for your Depository Receipt Cash Account and all sales proceeds and cash dividends can automatically be transferred to your nominated bank account within 2 business days of receipt.

If you wish to set up or change the details of your nominated bank account, you must send us a signed written instruction. The instruction must include the details of the new nominated account (including the account name, six digit sort code and eight digit account number). For joint accounts, the instruction must be signed by both account holders. Your nominated bank account must be a sterling account in your own name(s) with either another UK  bank/building society or an existing UK Triodos Bank account that allows deposits and withdrawals.

We apply a 0.4% annual service charge which is charged on a monthly basis. The annual service charge is expressed as an annual percentage and is calculated monthly based on the value of your holdings on the last business day of the month. On the first business day of the new month shares will be sold to cover the charge. By Business Day we mean any day on which banks are open for business in Luxembourg and the UK i.e. any day other than Saturdays, Sundays or other public holidays.

Please be aware that the sale of shares to cover the annual service charge is classified as a disposal for Capital Gains Tax purposes and may need to be declared to HMRC.
The annual service charge will be itemised on your quarterly statement, which provides a breakdown of all charges applied over the previous quarter along with any additional trades during the period
There is also an Annual Management Charge (AMC) factored into the share price as part of the Ongoing Charges. The AMC is 0.75% for the Triodos Sustainable Equity Fund and 0.95% for the Triodos Sustainable Pioneer Fund.

When comparing investment fund charges in the market, you might come across the term Ongoing Charges or Total Expense Ratio (TER). They are both a type of cost calculation which estimates the total charges that will be taken from a fund throughout the year, including the AMC mentioned above. Details of what makes up Triodos Investment Managements Ongoing Charges and their maximum levels can be found in the Key Investor Information Documents (KIIDs) and Prospectus. What has actually been charged can be found in the Annual and Semi-annual reports.
*If you are investing more than £500,000 please call us on 0800 328 2181.

The Triodos Impact Investment Funds invest in stock market listed companies, so returns are variable and not guaranteed, and you may not get back the amount you originally invested.

Past performance figures for both funds can be found on our fund pages:

• Triodos Global Equities Impact Fund
  
• Triodos Pioneer Impact Fund
  

Please note that past performance is not a guide to future returns.

By opening a Triodos Ethical Stocks and Shares ISA you can invest in either or both of our impact investment funds:

• Triodos Global Equities Impact Fund
  
• Triodos Pioneer Impact Fund
  

The whole process of setting up your investment takes about four business days from the time that we receive your application and funds.

Decide how you want to invest

Choose whether to invest tax efficiently inside an ISA or outside an ISA. Choose how to receive any income generated. Income can to be paid out to you with distribution units or reinvested with capitalisation units and you’ll indicate your choices on the application form.

Complete and post your application form

Download the application form from our website, complete and return it to the free post address on the form.

Send money for your investment

Transfer or send a cheque for the amount you want to invest. If paying via electronic bank transfer, make sure your payment is sent from the same nominated bank account you put on your application form.

We’ll invest your money

Once we’ve received your cleared funds and application form we’ll invest your money. Applications and funds received before 10am will be dealt on the same day and priced at the next available valuation point - the Triodos Impact Investment Funds value every business day in the morning before European markets open.  Funds cleared after this time are placed at the next business day's dealing cut-off.

We’ll set up your account

Shortly after your deal has been placed we’ll send you a welcome pack with information about your new account, a contract note (confirming the price and date of your order) and our cancellation policy should you change your mind. If we have your email address, we’ll also send your Internet Banking username to you by email. You’ll then be able to log into your online account to see the details of your investments and the value of your shares.