If you have a savings or Impact Investment Fund Cash Account and use the Triodos Mobile Banking App or a digipass to login to internet banking you can amend, remove and add nominated accounts by following these steps:
Internet Banking:
- Login to Internet Banking with the Triodos App or your digipass.
- Go to Self Service, then Account settings to view your existing nominated accounts.
- To change one of these, select the one you would like to change or remove.
- To add a new nominated account, select ‘add’.
Mobile App:
- Select ‘More’ then choose Account Settings and select a savings account to view your existing nominated accounts.
- To change one of these, select the one you would like to change or remove.
- To add a new nominated account, select ‘add’.
The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer money in.
For joint accounts, one account holder can make a change in Internet Banking or the TriodosApp. Both account holders will receive an email letting them know that a change has been requested.
For fraud prevention reasons, after you submit your request to change or add a nominated account, there will be a 24 hour wait period until the change becomes effective. However, if a nominated account is removed, it will occur immediately.
You are not able to use Internet Banking or the Triodos App to update nominated accounts for the following situations or accounts:
• If you are a username and password customer
• If you operate the account through Power of Attorney
• If you manage your account by post
• Depository Receipt Cash Accounts
• Junior Cash ISA or Right Start Saver accounts
For these situations please send us a signed, written instruction by post to: Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
The instruction must include the details of the new nominated account (including the account name, six-digit sort code and eight-digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.
The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer in funds.
Please note we will not be able to process any written instructions unless we can verify your signature with the one held on our records.
Thanks for your feedback. We’ll use it to improve our services.
