When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.

One of the following results will appear on your screen:

The recipient account name is a match

Means the recipient account name you entered matches the payee’s account name.

The recipient name you gave us is a close match, but not exactly the same as the name held on the account

Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.

The recipient name you gave us is not the same as the name held on the account

Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.

It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.

The recipient bank account does not exist

Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.

Unable to check the name, please try again later

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

We are unable to verify these details with the recipient bank at this time – please check the details before continuing

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.

If you have set up the Triodos App, you can log into Internet Banking using the app’s QR scanner on a second device. You can find more information on how this works here.

If you’re a Current Account customer and you do not use the Triodos App you will need your digipass and PIN, and details regarding the security word you set up when applying for the account.

If you’re a Personal Savings or Investments customer and do not use the Triodos App, you will need your username and password.

You can cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.

In Internet Banking, go to your account, select ‘Upcoming’, select the Standing Order you wish to cancel, and select ‘Delete’.

In the Triodos Mobile App, go to your account then the ‘Upcoming’ tab and select and delete the payment.

Change of Account Operators

To add or remove operators on your Triodos Business Account, please send a Change of Account Operator form to us in the post. Please ensure it is signed in accordance with your account mandate.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Alternatively, please send us a secure message via internet banking attaching the completed form. Please note, we will need to receive a separate message from enough operators to meet your signing mandate for us to process the request. 

Change of business and/or trading address

Please send an instruction, signed in accordance with your mandate, to us in the post. Please note that if you are a Limited Company, Registered Charity or a Mutual, your new address must reflect what is registered on Companies House, the Charity Commission or FCA Mutuals register.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Alternatively, please send us a secure message via internet banking. Please note, we will need to receive a separate message from enough operators to meet your signing mandate for us to process the request. 

Change of email address for business

Please send an instruction, signed in accordance with your mandate, to us in the post.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Alternatively, please send us a secure message via internet banking. Please note, we will need to receive a separate message from enough operators to meet your signing mandate for us to process the request. 

For any other changes, please call us on 0330 355 0355 for more information about what you need to do.

Change of personal address/email address/phone number

Login to internet banking

Click on Self service > Personal settings

Change relevant information and follow instructions to authorise with your digipass.

If you do not have internet banking access, please send an instruction to us in the post.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

For any other changes, please call us on 0330 355 0355 for more information about what you need to do

Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.

The sort code for Triodos Bank is: 16-58-10

For international payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

To see what consents are active on your account, log into Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use our mobile app you can find this under ‘More’, ‘Preferences and privacy’.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.

It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.

If you wish to close a business or charity savings or current account, please follow the instructions below:

• Please send a written instruction, signed in accordance with your account mandate confirming the closure and the account number, sort code and name of the account you would like any remaining balance to be paid to. Please send this to:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

When you transfer funds from your Triodos GBP (British Pound) business account to an account denominated in a currency other than GBP, we will convert the amount using the most current exchange rate before crediting it to the beneficiary account.

Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.

If you have a business account, your accountants may require an audit report. We can provide this to your accountants at your request or you can choose to allow them to contact us for this directly.

To authorise an accountant to make these requests on your behalf, please send us a letter signed by your account operators to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Each audit report incurs a fee, which is detailed in the Business Banking Tariff of Charges. If we are unable to debit this fee from your accounts, we will request payment of the fee by cheque before we can provide the report. You may also choose to enclose a cheque for this payment with your letter.

Business Banking customers only can import a file containing a batch of payments. Normally you will create this file in your accounting software.

Go to ‘Payments’, ‘Batch Payments’ and click on ‘Upload batch payments’. The Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your digipass.

• Import file specification - batch payment format
• Import file specification - BACS format (agency transactions)

You can see a history of imported files, including status, in your Internet Banking under the ‘Account Information’ tab, on the page ‘Imported Files History’.

It will depend on what type of account you have. Fixed rate accounts will not change because the interest rate is set at the start date of the term. Rates on variable rate accounts will be reviewed whenever the base rate changes. If the rate on your account increases, we will let you know within 30 days of the change. If the rate decreases, we will let you know at least 14 days before the date of the change. The current rates on all our products are available in our interest rates for savings accounts and interest rates for business accounts. 

• Security has been at the core of the development of Open Banking. It uses Bank-level security which means that it uses rigorously tested software and systems. Any data that is shared is protected and encrypted. It’s regulated, meaning that only providers registered with the Financial Conduct Authority (FCA) can provide these services; you have control to decide to stop sharing your data at any time.
• When you sign up with a Third Party Provider (TPP), we will check that they are registered. We will never share your account information with a TPP that is not registered.
• If you do decide to use Open Banking we will only ever share the information that you have chosen to share, for example, the balance of your current account, nothing more.
• Each provider of Open Banking must comply with Data Protection Laws and be approved by and registered with the Financial Conduct Authority (FCA). They will never take any action on your account without your explicit consent or share your account information outside of the agreement that you made with them.

Our savings rates are not directly linked to the Bank of England Base Rate, and it is just one of several factors we must take into consideration when deciding what they should be.  For example, the proportion of our lending that is fixed and doesn’t move with the base rate, and the overall balance between savings and loans are just some of the factors that then affect how much interest we pay savers.

We will always review our rates when the base rate changes and will pass on as much of any change as we can.  If the rate on your account increases, we will let you know within 30 days of the change.  If the rate decreases, we will let you know at least 14 days before the date of the change.

You can stop sharing your account information at any time. To withdraw consent you should contact your third party provider. You can also withdraw consent by logging into your Triodos Internet Banking and go to ‘Account Profile’ and then ‘Open Banking Consents’. If you use the Triodos Mobile Banking App you can find this under ‘More’, ‘Preferences and privacy’.