How do I report suspected fraud?

  1. Contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339) if:
  • You’ve lost your card or suspect it has been stolen
  • You’ve lost any of your security details or think they have been stolen
  • You think someone else may be able to use your card or security details

For card related queries, we're available 24/7. For other fraud related queries, we're available 8am-6pm Mon-Fri (9am-6pm Thu), and 10am-4pm weekends.

2. Once you've contacted us:

  • We'll ask you for all information you have about the loss or theft and may require you to report it to the police
  • If you find your card after reporting it as lost or stolen do not use it. Destroy your card immediately by cutting through both the magnetic stripe and chip

3. Once you’ve let us know, you can also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:

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