Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in old Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
You can set up and cancel standing orders through Internet Banking or the Triodos Mobile Banking App.
Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients’ details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
To cancel you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.
Watch our how-to video on how to set-up a standing order.
In the Triodos Mobile App you can delete upcoming payments, go to ‘Payments’ then the ‘Upcoming’ tab and select and delete the payment.
You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your Internet Banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to Internet Banking to read it. Secure messages are responded to within our Contact Team opening hours, if your request is urgent please call us on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. Our opening hours are published on our help and support page.
Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
Our Bristol office has reopened to visitors from the general public, so you can also deliver cheques in person during our office hours.
You can withdraw up to £300 per day (subject to available funds in your account) , per account holder, from ATMs accepting MasterCard globally (except for ChangeGroup ATMs). For detail regarding charges for using your card abroad please see out tariff of charges.
You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment.
See below for the daily authorisation limits for Faster Payments and CHAPs.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
If you are making payments above £20,000 there are new daily payment limits. Click here to find out more.
There are several ways to log in depending on what type of account you have.
Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you’re a Personal Savings or Investments customer, you will only need your username and password.
If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now.
Alternatively, if you have access to the Triodos Mobile Banking App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.
You will need to complete a Change of Account Operator form. Please select the correct form depending on whether you have a loan, current account or deposit account. The forms can be found below, or we can send a form to you if you don’t have access to a printer. We will change these details when we receive the completed form signed by the existing account operator(s).
If you have the mobile app, you can delete an existing standing order and set up a new one. Go to ‘Payments’ then the ‘Upcoming’ tab to select and delete the payment. You can then set up a new one in the payment screen, click on the calendar icon next to the payment date to set the frequency of the payment.
If you have a digipass you can log in to Internet Banking and go back to old Internet Banking via the green ‘Go to old Internet Banking’ button. Select ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel. This option is not available if you use Mobile Secure Key.
Watch our how-to video on amending or cancelling a standing order.
If you do not already have Internet Banking, you can apply for it by downloading the Internet Banking application form and returning it to us. Due to security, we require a signature from you in order to give you access to Internet Banking.
Business Banking customers only can import a file containing a batch of payments. Normally you will create this file in your accounting software.
Go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar, and click on ‘Import Payments’ under the ‘Account Management’ tab. The Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your digipass.
You can see a history of imported files, including status, in your Internet Banking under the ‘Account Information’ tab, on the page ‘Imported Files History’.
You’ll need your access code to activate your debit card. This can be found in the Triodos Mobile Banking App or Internet Banking.
If you have the Mobile App, start by logging in and then go to 'More, then 'Cards' and select the debit card you wish to activate, then select ‘Activate your card’ and follow the on-screen instructions.
Don't have the Mobile App? Download via the App Store and on Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.
Alternatively, you can log in to Internet Banking, then select the quick link under ‘Self service’ and ‘Card management’ which will take you to old Internet Banking to view your access code.
Once you have your access code, send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.
You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.
You're ready to use your card - remember to sign the back.
Please note that some mobile providers do not process text messages to 5-digit numbers. If you text and do not receive a response from us, please call us as your request will not have been confirmed and processed.
If you need any help activating your account, please call our friendly Bristol-based Contact Team - they'll have your everyday banking working for people and planet in no time. You can find our Contact Team opening hours on our support page.
Need to set up your digipass too? Watch our how-to video.
If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service
Once you have applied for an account online, and it has been opened (or once you've applied for Internet Banking access for an existing account) we'll send your username by email.
For security reasons your unique password will be sent separately by post. With this information you can then log in and start using Triodos Internet Banking.
If you have opened a Triodos Current Account, you will not have a password and username. Instead, you can log into Internet Banking with the Triodos digipass or using the Triodos Mobile Banking App.
We’re bringing Internet Banking up-to-date to be simpler and easier to use. More touch screen friendly. Easier access to your day-to-day banking needs.
Development is ongoing so you may have to go back to old Internet Banking for some features and services, we will always tell you when this will happen.
Watch our video on the new Internet Banking to see the improvements that we have made.
If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.
If you are trying to log into Internet Banking for a Business account you do not need a username and password but will have a Digipass and PIN.
Our friendly, Bristol-based Contact Team is here for you. Our opening hours are published on our help and support page.
If you hold Savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard.
To calculate how much your transaction could cost you use our currency conversion calculator.
See our tariff of charges for full details or the Fee Information Document for more information.
You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile Banking App. You’ll need to authorise the payment with either your digipass, your username and password or the Triodos Mobile Banking App. You can find more information about how to authorise payments in Internet Banking using the Mobile App, here.
In Internet Banking, go to ‘Payments’ in the menu.
In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.
If you need a new digipass because the battery is low (when it displays 5%) please let us know and we will send you a replacement. You should receive this within 5 business days.
We will replace your digipass free of charge when the battery level is 5% or less. In our experience when it proactively displays “Low Battery” it will still have quite a long battery life left. You can find out the amount of battery left on your digipass by following these instructions:
If you have the older style navy blue digipass:
The display will tell you what percent of battery you have left.
If you have the green digipass:
The display will tell you what percent of battery you have left.
Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
Watch our how-to video on setting up a standing order or regular payment.
Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.
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