What happens to a Triodos customer's bank account after they have died?

Once we’ve been notified that a customer has died:

  • We will stop all payments and block access to all of the late customer's Triodos accounts to keep their accounts safe.
  • We will remove Internet Banking access to the late customer's accounts (both on the website and Triodos Mobile App).
  • Any debit cards in the late customer's name will be cancelled.
  • Regular payments like Direct Debits and Standing Orders will also be stopped. If any of these need to continue (for example, payments for utility bills), please contact the companies who require the payments to make new payment arrangements.
  • We will stop all marketing mailings straight away. If there are mailings already in the process of being sent, it may be too late to stop these.
  • We will continue to send important communications about any changes to the accounts or services, such as changes to savings rates or Terms & Conditions. Please be aware that these documents will still be issued in the name of the customer who has died.
  • Joint accounts will remain open in the name of the surviving account holder, who will be able to use the accounts as usual.
  • Business accounts with remaining account operators or owners will also remain open and new account operators may be appointed by the business.
  • We will remove Powers of Attorney from the account, because the Power of Attorney becomes null and void when the person dies. This includes Internet Banking and account access held by attorneys.

In order to be notified of a customer’s death, we usually need to see a copy of the death certificate and a completed Bereavement Notification Form(PDF).

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