You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
We've produced a short online video to show you how to set up your digiass and activate your online banking. Watch the video on Youtube now, or follow the steps below:
You will need your digipass, digipass PIN and need to know your security word as you will be asked to input these characters
When you first use your digipass you will be prompted to change your Digipass PIN to something memorable. You can do this by following these simple steps:
Switch the digipass on by pressing “OK”
- Press button “1” on the digipass
- Enter the four-digit digipass PIN we sent you and press “OK”
- You will now be prompted to enter your own new digipass PIN, which for your security must meet the following criteria:
- It must be four digits long
- It must be different to the PIN we sent to you
- It must not be a sequence of numbers, such as “1234”
- It must not be a sequence of identical numbers, such as “2222”
- It must not be easily obtained or guessed, such as using you date of birth
Please note, if your choice of digipass PIN isn’t considered secure enough the message “Weak PIN” will be displayed on the digipass. If this happens press “OK” and you will be prompted to enter a different, more secure, PIN.
When your PIN has been changed, an eight-digit code will be displayed
To login, continue to the Triodos homepage.
Turn the digipass over and input the digipass number from the back into the ‘digipass number’ - do not include hyphens - and then press NEXT.
There is an option to tick the ‘remember my number on this computer’ checkbox so you don’t have to input this every time.
Click on green NEXT box on the bottom right of the screen.
Follow the steps on the login page to complete login.
- Turn on the Digipass by pressing OK and then press 1
- Enter Your Digipass PIN and press OK. You will see a One Time Passcode or OTP, on the Display
- Enter your OTP
- Enter you the characters shown for you unique security word
You should now have accessed your internet banking and the home screen as shown below will be displayed.
Simply go to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Login to internet banking".
All you need is your digipass, digipass PIN (which you set yourself), and details regarding the security word you set up when applying for the account.
To report your card lost or stolen please call us on 0330 355 0355 to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive within five working days.
You can change your personal details via internet banking. We will send you confirmation when your details are changed. If you are having difficulty logging into internet banking please contact us at firstname.lastname@example.org or call us on 0330 355 0355.
If you do not have internet banking on your accounts, please write to us with any change of address or personal details at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.
At present we don't offer a basic bank account, however this is something that we are considering for future development. For details of basic bank accounts and who offers them, you may wish to contact the Money Advice Service who provide free impartial advice.
When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Triodos Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searches about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.
No, for security reasons you should cut your card in half, through the chip and magnetic stripe and put it in the bin. It will still biodegrade.
We will not charge you for withdrawing cash from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
Replacement cards usually arrive within five working days, while new cards should be received within five days of the account being opened. If you have any questions or think your card has been lost or stolen you can contact our 24/7 card services department on 0330 355 0355.
Our card services department is based in the UK and is open 24/7 if you need to report your card lost or stolen or repost a suspicious card transaction. We have a contact team based in Bristol who are available to answer calls 8am - 6 pm Monday - Friday. We have weekend support available 10am - 4pm Saturday and Sunday to respond to customer calls regarding blocked internet banking access or report suspicious activity on their accounts. All can be accessed via our main telephone number of 0330 355 0355 or +44 117 973 9339 if calling from outside the UK. Please see our contact us page for opening times over bank holiday periods.
Please call us at the earliest opportunity on 0330 355 0355. Our card services department can be accessed by calling that number 24 hours a day, 7 days a week.
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
You can request to add another account holder to your Triodos Current Account by downloading and completing the form found here. Before completing please ensure that the new account holder is happy with the account features on the account information pages on our website and has read through the information linked to in the form. Requests to add a new account holder will follow the same application and credit scoring process as a new account, and our agreement to add another account holder to an account is subject to successful application.
Unfortunately not. The account is designed to be online (via mobile app and internet banking). However, cheques can be paid in by posting them to our freepost address 'Freepost TRIODOS BANK'. For queries and support we also have a contact team available contact us
Yes - our contact team are based in Bristol and our 24/7 card services are also based in the UK
If your account has a cheque facility and you issue a cheque on your account, it will normally be deducted from your account two business days after the recipient pays it into their account.
From 30 October 2017 some banks introduced a new system for clearing cheques called the Image Clearing System. This allows banks to clear a digital image of a cheque, rather than the original paper cheque. You will still pay in paper cheques in the usual way, but some banks will use images in the clearing process.
The funds from imaged cheques are available to customers on the next working day.
Triodos Bank are introducing this system on 30 April 2018. This means that some of the cheques that you write will be processed faster than others, and so it is important that if you are writing cheques, then you have funds available to cover them.
You will receive an e mail confirming your account is open and confirmation of the next steps required to activate your account.
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
The minimum age for applicants is 18 and you must be UK resident.
You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.