On the home page you will see a list of all the accounts that you currently manage online. Details of closed accounts are displayed in red in old Internet Banking. Clicking on one will take you directly to the transaction history for that account.
You will need to complete a Change of Account Operator form. Please select the correct form depending on whether you have a loan, current account or deposit account. The forms can be found below, or we can send a form to you if you don’t have access to a printer. We will change these details when we receive the completed form signed by the existing account operator(s).
Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.
You can use the Triodos App to log in to Internet Banking by following these steps:
If you hold Savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.
We’re bringing Internet Banking up-to-date to be simpler and easier to use. More touch screen friendly. Easier access to your day-to-day banking needs.
Development is ongoing so you may have to go back to old Internet Banking for some features and services, we will always tell you when this will happen.
Watch our video on the new Internet Banking to see the improvements that we have made.
Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you have set up the Triodos App, you can log into Internet Banking using the app’s QR scanner on a second device. You can find more information on how this works here.
If you’re a Current Account customer and you do not use the Triodos App you will need your digipass and PIN, and details regarding the security word you set up when applying for the account.
If you’re a Personal Savings or Investments customer and do not use the Triodos App, you will need your username and password.
Development is ongoing so you may have to go back to old Internet Banking for some features and services, we’ll always tell you when this will happen.
If you do not already have Internet Banking, you can apply for it by downloading the Internet Banking application form and returning it to us. Due to security, we require a signature from you in order to give you access to Internet Banking.
Once logged in to Internet Banking you can use the quick links in the ‘Self service’ section to go to the card activation page, the Current Account Switch Service form and Settings. These direct links will take you back to old Internet Banking to complete the action.
If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.
If you are trying to log into Internet Banking for a Business account you do not need a username and password but will have a Digipass and PIN.
Our friendly, Bristol-based Contact Team is here for you. Our opening hours are published on our help and support page.
All Personal and Business customers will be upgraded to the new Internet Banking in the coming weeks and will be notified a few days before this is going to happen. You won’t need to do anything. There are no changes to your account or the way you log in. Always log in via the Triodos Bank website.
To set up standing orders in the Triodos App or Internet Banking, choose the account you wish the money to be taken from and select 'Payments'. Enter the recipients’ details and the amount. Click the calendar icon next to the payment date to set the frequency of the payment and save your changes. Authorise the payment to complete the set up.
Standing orders are processed on working days, so if the payment you have set up is due to go out on a weekend or UK bank holiday, it will be processed on the next working day.
You will have access to the features tour within new Internet Banking. There is also more support available at www.triodos.co.uk/help/internet-banking.
To send us a chat message, simply log in to Internet Banking and click the speech bubble icon in the bottom right corner. A member of our contact team will respond to you as soon as they can during opening hours. If you are not logged in to Internet Banking when they respond, you will receive an email notification.
Our chat opening hours are 8am - 6pm, Monday to Friday (Thursdays 9am - 6pm). You can still send us a message out of hours and we will get back to you when the contact team reopens. If you are not logged in to Internet Banking when they respond, you will receive an email notification.
Chat in the Triodos App will be coming in early 2025.
Please contact us by sending us a chat message in Internet Banking or call us on 0330 355 0355.
1. Go to ‘Payments’ tab
2. Select your account you would like to make a payment from
3. Enter recipient’s details and amount
4. To save payee click (+icon )
5. Select payment type – click on [i] to check daily limits
6. Press complete payment
7. Follow on screen instructions to authorise payments
8. Select payment you wish to authorise
9. Click ‘Authorise and submit’
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
Our opening hours are published on our help and support page.
Business Banking customers only can import a file containing a batch of payments. Normally you will create this file in your accounting software.
Go to ‘Payments’, ‘Batch Payments’ and click on ‘Upload batch payments’. The Import Payments page allows you to select a file for import by browsing any of the drives accessible to your computer. Once you have selected the file, you need to authorise the import using your digipass.
You can see a history of imported files, including status, in your Internet Banking under the ‘Account Information’ tab, on the page ‘Imported Files History’.
You can amend a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.
Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.
To cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’.
Money mules are people used to help launder money, often without realising that’s what they’re doing. They help move illegitimate funds (money gained illegally) between accounts so that the money then appears to be legitimate. They may be asked to receive money into their account, then withdraw it and put it into another account, sometimes in another country. Sometimes the money mules are offered compensation or commission.
Even if money mules don’t know the money they’re transferring is fraudulent, they are still committing fraud and money laundering, and could be sentenced to time in prison or to pay a fine.
Money mules are often recruited into this activity through false job adverts, or social media posts that promote quick money-making opportunities. Sometimes they are duped by fake social media profiles that pretend to want a romantic relationship with the victim to gain their trust and affection before asking this favour or blackmailing them. This is also known as romance fraud.
Never move money between accounts you don’t know and trust, especially because someone else has asked you to, or if you don’t know where that money has come from. If you are suspicious of money laundering, call us immediately on 0330 355 0355.
You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile Banking App. You’ll need to authorise the payment with either your digipass, your username and password or your Triodos Mobile Banking App passcode.
To make a payment in the app or Internet Banking, follow these steps:
Please bear in mind that Faster Payments will normally be received within two hours of the payment being authorised but may take up to one business day.
CHAPS payments authorised before 2pm on a business day will be received by the end of the day.
You can request a temporary increase to your account daily payment limit in either Internet Banking or the Triodos Mobile Banking App. You can increase your limit up to £2 million for Savings Accounts, or £3 million for the Personal Current Account. You can set your higher daily payment limit for up to seven days.
Personal Current Account Payments
When paying another account with another bank, for payments over £20,000 you will need to request a temporary payment limit increase. Once you’ve made the request for the temporary limit increase it can take a minimum of four hours for it to take effect. CHAPS payments must be made before 2pm if they need to be received by the end of that working day. Foreign payments must be made before 1pm if they need to be sent that day, but please be aware they can take up to 10 working days to arrive. We therefore recommend you make the temporary daily limit change the day before to ensure you can make the CHAPS or foreign payment on time. You can set the maximum temporary limit increase of £3 million for up to seven days.
As with all payments, please check the bank details you are paying to are genuine and correct before making the payment.
Savings Account Payments
If you want to make a payment for more than £20,000 you will need to request a temporary limit increase and wait a minimum of four hours before you can make the payment. You can set the temporary limit increase for up to seven days and the maximum you can pay is up to £2 million per day. Payments over £100,000 in one day will have to be made as a CHAPS payment with a fee of £20.
If you are paying more than £20,000 in one go from your Savings Account to your Personal Current Account, to then make a CHAPS payment of over £20,000 to another bank account, you will need to increase the payment limit on both of your accounts.
How to make the temporary payment limit increase
You will be able to make the temporary limit increase in the Triodos Mobile Banking App or via Internet Banking.
In the Triodos App go to ‘More’ then ‘Account Settings’ and select the account you wish to apply the temporary change to. From there, choose ‘Daily limit per transaction’ and fill in the temporary change with the amount and for how long you’d like this temporary change to be available.
In Internet Banking go to ‘Self Service’, ‘Account Settings’, ‘Daily Limit’, here you can request the temporary payment limit change.
Once you’ve submitted the request you’ll need to wait four hours before it goes live, we’ll send you an email confirmation once it has.
Bank impersonation fraud is when a fraudster impersonates someone from the bank in order to trick a victim into making payments to a fraudulent account.
What a fraudster might do:
What Triodos Bank will never do
What you can do to protect yourself
Search our help and support section for more
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