When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.

One of the following results will appear on your screen:

The recipient account name is a match

Means the recipient account name you entered matches the payee’s account name.

The recipient name you gave us is a close match, but not exactly the same as the name held on the account

Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.

The recipient name you gave us is not the same as the name held on the account

Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.

It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.

The recipient bank account does not exist

Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.

Unable to check the name, please try again later

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

We are unable to verify these details with the recipient bank at this time – please check the details before continuing

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.

If you have set up the Triodos App, you can log into Internet Banking using the app’s QR scanner on a second device. You can find more information on how this works here.

If you’re a Current Account customer and you do not use the Triodos App you will need your digipass and PIN, and details regarding the security word you set up when applying for the account.

If you’re a Personal Savings or Investments customer and do not use the Triodos App, you will need your username and password.

Our savings rates are not directly linked to the Bank of England Base Rate, and it is just one of several factors we must take into consideration when deciding what they should be.  For example, the proportion of our lending that is fixed and doesn’t move with the base rate, and the overall balance between savings and loans are just some of the factors that then affect how much interest we pay savers.

We will always review our rates when the base rate changes and will pass on as much of any change as we can.  If the rate on your account increases, we will let you know within 30 days of the change.  If the rate decreases, we will let you know at least 14 days before the date of the change.

You can cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.

In Internet Banking, go to your account, select ‘Upcoming’, select the Standing Order you wish to cancel, and select ‘Delete’.

In the Triodos Mobile App, go to your account then the ‘Upcoming’ tab and select and delete the payment.

Best buy tables on mainstream comparison websites often compare savings and other banking products on interest rates only, but don’t account for sustainability or ethical criteria.

Triodos Bank prioritises people and planet over profit maximisation and is committed to sustainable banking practices. This means we are different to a lot of other banks.  But we still care about providing high-quality products and services and know we must offer fair and competitive rates.  

Key to this is offering the best value to savers we can while ensuring our long-term stability so that we can help create the impact that our customers want in the real economy. This is about finding the right balance between the value we give to our borrowers – the sustainable organisations we support – and what we can give back to our customers who save with us.

Other banks’ savings accounts often feature time-limited offers or bonus rates, whereas we focus on providing an everyday, good value range of savings products that are simple and easy to understand. When our rates go up they increase on all our variable products not just some, so we don’t leave customers languishing on very low rates. And new customers do not get a better rate than existing customers on the same variable product.

The base rate is set by the Bank of England and is the amount of interest it pays to all banks and building societies in the UK. Increasing or decreasing this rate helps to control inflation and influence overall borrowing in the economy.

As a result the base rate is a critical factor in how much banks and building societies charge the people and organisations who borrow money, and this influences how much interest can be paid to the people and organisations who save money.

In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.

A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.

For more information please visit the HMRC website or speak to your tax advisor.

You need to be a UK resident to be eligible to apply for any of our savings and deposit accounts.

Change of Account Operators

To add or remove operators on your Triodos Business Account, please send a Change of Account Operator form to us in the post. Please ensure it is signed in accordance with your account mandate.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Alternatively, please send us a secure message via internet banking attaching the completed form. Please note, we will need to receive a separate message from enough operators to meet your signing mandate for us to process the request. 

Change of business and/or trading address

Please send an instruction, signed in accordance with your mandate, to us in the post. Please note that if you are a Limited Company, Registered Charity or a Mutual, your new address must reflect what is registered on Companies House, the Charity Commission or FCA Mutuals register.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Alternatively, please send us a secure message via internet banking. Please note, we will need to receive a separate message from enough operators to meet your signing mandate for us to process the request. 

Change of email address for business

Please send an instruction, signed in accordance with your mandate, to us in the post.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Alternatively, please send us a secure message via internet banking. Please note, we will need to receive a separate message from enough operators to meet your signing mandate for us to process the request. 

For any other changes, please call us on 0330 355 0355 for more information about what you need to do.

Change of personal address/email address/phone number

Login to internet banking

Click on Self service > Personal settings

Change relevant information and follow instructions to authorise with your digipass.

If you do not have internet banking access, please send an instruction to us in the post.

You can send it using our Freepost address: Freepost TRIODOS BANK. Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

If you want it to arrive more quickly, you can send it using a first-class stamp to: 

Triodos Bank
Deanery Road
Bristol
BS1 5AS

For any other changes, please call us on 0330 355 0355 for more information about what you need to do

To request a change to your existing payment limits you can:

Send us a written instruction signed in accordance with your account mandate.

Or send us a secure message in Internet Banking (SMIB) - if your request needs multiple people to authorise it they must all send a SMIB requesting the change.

However if you also need to amend the details of your account operators you can change this and your payment limits by filling in a Change of Account Operator Form.

If you don't have Internet Banking, you can apply using our application form. 

Our savings rates are not directly linked to the Bank of England Base Rate, and it is just one of a number of factors we must take into consideration when deciding what they should be.  We need to take some time to ensure that all factors are carefully considered and find the right balance between the value we give to our borrowers – the sustainable organisations we support – and what we can give back to our customers who save with us.

By striking a balance between the rates paid to savers and charged to borrowers we can create a banking environment that promotes stability, fosters positive change, and contributes to a better future for all. We are committed to offering the best interest rates we can afford and will always pass on as much of the Bank of England base rate change as quickly as we can. 

When you transfer funds from your Triodos GBP (British Pound) business account to an account denominated in a currency other than GBP, we will convert the amount using the most current exchange rate before crediting it to the beneficiary account.

Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.

If you have a business account, your accountants may require an audit report. We can provide this to your accountants at your request or you can choose to allow them to contact us for this directly.

To authorise an accountant to make these requests on your behalf, please send us a letter signed by your account operators to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

Each audit report incurs a fee, which is detailed in the Business Banking Tariff of Charges. If we are unable to debit this fee from your accounts, we will request payment of the fee by cheque before we can provide the report. You may also choose to enclose a cheque for this payment with your letter.