Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.

At present we don't offer a basic bank account, however this is something that we are considering for future development. For details of basic bank accounts and who offers them, you may wish to contact the Money Advice Service who provide free impartial advice.

When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Triodos Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searches about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.

No, for security reasons you should cut your card in half, through the chip and magnetic stripe and put it in the bin. It will still biodegrade.

We will not charge you for withdrawing cash from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

Replacement cards usually arrive within five working days, while new cards should be received within five days of the account being opened. If you have any questions or think your card has been lost or stolen you can contact our 24/7 card services department on 0330 355 0355.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

The debit card is made from a 'natural plastic' of compacted renewable resources such as plant leaves and corn. The card itself is now believed to have the strongest environmental credentials of any debit card in the UK market. Only the chip and strip are not recyclable.

Our card services department is based in the UK and is open 24/7 if you need to report your card lost or stolen or repost a suspicious card transaction. We have a contact team based in Bristol who are available to answer calls 8am - 6 pm Monday - Friday. We have weekend support available 10am - 4pm Saturday and Sunday to respond to customer calls regarding blocked internet banking access or report suspicious activity on their accounts. All can be accessed via our main telephone number of 0330 355 0355 or +44 117 973 9339 if calling from outside the UK. Please see our contact us page for opening times over bank holiday periods.

Please call us at the earliest opportunity on 0330 355 0355. Our card services department can be accessed by calling that number 24 hours a day, 7 days a week.

You need to be a UK resident aged 18 or over to be eligible to apply for the Personal Current Account.

If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.

We don’t currently offer Apple Pay or Android Pay. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Developments in payment methods and technologies is an area that we continue to review.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

Unfortunately not. The account is designed to be online (via mobile app and internet banking). However, cheques can be paid in by posting them to our freepost address 'Freepost TRIODOS BANK'. For queries and support we also have a contact team available contact us

Yes - our contact team are based in Bristol and our 24/7 card services are also based in the UK

If your account has a cheque facility and you issue a cheque on your account, it will normally be deducted from your account two business days after the recipient pays it into their account.

From 30 October 2017 some banks introduced a new system for clearing cheques called the Image Clearing System. This allows banks to clear a digital image of a cheque, rather than the original paper cheque. You will still pay in paper cheques in the usual way, but some banks will use images in the clearing process.

The funds from imaged cheques are available to customers on the next working day.

Triodos Bank are introducing this system on 30 April 2018. This means that some of the cheques that you write will be processed faster than others, and so it is important that if you are writing cheques, then you have funds available to cover them.

You will receive an e mail confirming your account is open and confirmation of the next steps required to activate your account.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.