You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.

Cash cannot be paid in to the Triodos Current Account.

Please note that in order to protect our staff and to help reduce the spread of the Coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.

To report your card lost or stolen please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive at your home address within five working days.

If you cannot find your card, you can put a temporary block on it by texting TRIODOS LOCK, followed by your six digit access code, followed by the last four digits of the sixteen digit number on the front of your card to 57887. For example, TRIODOS LOCK 123456 1234.

Your access code and the last four digits of your card number can be found in internet banking. This block can be lifted if the card is later found in a safe place

Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard

• Debit card payment in a foreign currency: 2.5% of the value charged in GBP
  
• Cash withdrawal in a foreign currency outside the UK: 2.5% of the value charged in GBP
  

See our tariff of charges for full details or the Fee Information Document for more information.

You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard and LINK globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

You have various options for contacting Triodos to ask questions or request information. One of which is a secure messaging service which is accessed by logging in to your internet banking. You can send us a secure message and you will also receive secure messages from Triodos from time to time. When we do send you a message you will receive an e mail advising you to log in to internet banking to read it. Secure messages are responded to within our contact team opening hours of 8am - 6pm Monday to Friday, if your request is urgent please call us on 0330 335 0335.

Our card department provides 24 hour transaction monitoring on the Triodos Debit Card and will block a transaction or a card if required. In this event they will send a text message asking you to call them. The will ask standard identity questions around your personal details and investigate the transaction with you. They will not ask for the card PIN, three-digit CVV code on the back of the card or any information regarding your digipass.

We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.

To change our setting for SMS/text messages please log into your internet banking, click on account profile on the left hand side menu and then click on mailing settings. You can amend your text notification settings and then save the changes.

Unfortunately not. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.

We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.

No, you will need to wait for the funds to clear in order to access the funds.

Yes - you can use your card wherever you see the Mastercard logo. There are charges for using your card abroad - please see our tariff for details.

Yes, Open Banking services are also available to Business Current Account and Charity Current Account customers.

It's free to download and available via the App Store and on Google Play.

To download the app you'll need a compatible smartphone or tablet - running Android™ 4.3 (KitKat®) or higher, or Apple iOS 9.0 or higher.

The Triodos mobile banking app is only available for Triodos Current Account customers. If you are not a Triodos Current Account customer yet, you can apply here.

It’s totally up to you whether you use Opening Banking services or not. If you don’t want to use Open Banking you don’t need to do anything, you can simply carry on using your current account as you do now with no change to how your account information is used.

Unfortunately not. The Triodos Current Account is designed to be online (via mobile app and internet banking), and so you won't be able to use the Post Office for over-the-counter services.

However, cheques can be paid in by posting them to our freepost address:

Freepost TRIODOS BANK

Our friendly, Bristol-based contact team is also here for you 8am-6pm Monday to Friday.

Please note that in order to protect our co-workers and to help reduce the spread of the Coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.