How do I change my nominated account?

If you wish to change the details of your nominated account, you must send us a signed, written instruction by post to:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

You are not able to amend your nominated account using Internet Banking. The instruction must include the details of the new nominated account (including the account name, six digit sort code and eight digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.

The new nominated account must be a personal sterling account held in your name(s) with another UK bank/building society or an existing Triodos UK account that allows you to transfer in funds.

We will not be able to process any written instructions unless we hold your signature on our records.

If you have not returned the signature reply form enclosed with your welcome letter sent to you when you first opened the account, please do so with your request to amend your nominated account. We may send further documents for you to sign to your registered address with us or request documents from you as an additional security measure before we will process your request.

If you cannot locate the signature reply form and you are still living at the address we have on our records then please send us a Secure Message from within internet banking to request a signature reply form. We will send this to your registered address for you to return to us together with your written request to amend your nominated account. We may send further documents for you to sign to your registered address with us or request documents from you as an additional security measure before we will process your request.

If we do not hold a signature for you on our records and you have moved from the address we hold for you on our records you will need to write to us with your new address and nominated account details enclosing one document from list A and one document from list B.

A - Identity Verification:

  • Valid Passport
  • Valid full or provisional UK / EU Drivers licence photo card or full old-style driving licence
  • Valid identity card (EEA Member state or equivalent)
  • HM Revenue & Customs HMRC Tax notification only (statement of account or notice of coding relating to the current year)

B -  Address Verification:

  • Original bank or building society statement showing recent transactions dated within the last 3 months  
  • Valid full or provisional UK / EU Drivers licence photo card or full old-style driving licence
  • Current Council tax bill dated within the last 12 months
  • Utility Bill dated within the last 3 months (mobile phone or broadband statements not acceptable)
  • Mortgage statement within the last 12 months
        HM Revenue & Customs correspondence relating to current tax year or dated within the last 3 months (whichever is earlier), must contain National Insurance Number

Related FAQs

Related how-to guides

How to transfer an ISA to a Triodos ISA

How to update your account and personal details

How to transfer an existing ISA to a Triodos Stocks & Shares ISA

Change the type of cash ISA held with Triodos Bank

How to transfer an ISA to a Triodos cash ISA

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