I’m worried about fees or charges on my personal account as my income has reduced due to Coronavirus. What can I do? 

We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:

  • Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips
  • Reviewing charges on your Triodos account
  • Reviewing access to overdraft facilities
  • Access to funds held in your Triodos savings accounts if appropriate

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