Is the Triodos Mobile Secure Key secure?

Yes, it is more secure than a username and password and faster and easier to use than a digipass. The Mobile Secure Key is stored within the Triodos Mobile Banking App and provides two factor authentication by requiring something you ‘have’ (the Triodos Mobile Banking App with the Mobile Secure Key) and something you ‘know’ (the passcode) or something you ‘are’ (fingerprint or face recognition on an Apple device. Greater functionality will soon be available for Android users).

The Mobile Secure Key is stored on a secure part of the Triodos Mobile Banking App and is only issued once identity verification is complete using biometrics and the checking of ID documents.  

Related FAQs

Related how-to guides

How to check that a website is genuine

How to check that an email from Triodos Bank is genuine

How to update your account and personal details

How to report fraud

The 7-day switch process

test 7-day switch

Related downloads

Find what you were looking for?

Search our help and support section for more

Go to help and support